What is Workforce Management Software 2.0?
This web-enabled software simplifies the complex task of forecasting and scheduling, provides performance management and eLearning capabilities, and eliminates the expense and administrative burden of thick-client solutions. With inContact Workforce Management, you can reduce costs by staffing appropriately to meet your workload, drive business growth and operational excellence, and improve employee effectiveness and retention.
Benefits and Insights
Why use Workforce Management Software 2.0?
Key differentiators & advantages of Workforce Management Software 2.0
- Accurately forecast your customer demand
- Schedule and manage staff effectively
- Empower employees to participate in the scheduling process
- Track and promote adherence to schedules
- Get real-time visibility into staffing and call volumes
- Part of the Workforce Optimization Suite powered by Verint
Top Competitors Alternatives
These are the products most often compared to Workforce Management Software 2.0