This web-enabled software simplifies the complex task of forecasting and scheduling, provides performance management and eLearning capabilities, and eliminates the expense and administrative burden of thick-client solutions. With inContact Workforce Management, you can reduce costs by staffing appropriately to meet your workload, drive business growth and operational excellence, and improve employee effectiveness and retention.
- Accurately forecast your customer demand
- Schedule and manage staff effectively
- Empower employees to participate in the scheduling process
- Track and promote adherence to schedules
- Get real-time visibility into staffing and call volumes
- Part of the Workforce Optimization Suite powered by Verint
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