Benefits and Insights

Why use USAN Workforce Management?

Key differentiators & advantages of USAN Workforce Management

  • Strategic
    Simplify staffing decisions with multi-skill architecture, flexible forecasting and scheduling tools to determine the optimal staff and resource deployment that will ensure your contact center meets service level objectives.

  • Real-Time
    USAN WFM offers real-time and historical reporting capabilities for assessing schedule adherence and tracking productivity compared to current goals and past performance.

  • Efficient
    Reduce reliance on external reporting and enhance managerial support through dynamic analysis that reveals focused insights into agent productivity and intraday staffing shrinkage.

  • Time-Saver
    Save time accomplishing common tasks like calculating statistics and allocating requirements while generating forecasts, or editing existing overrides and importing from any forecast or scheduling runs.

  • User-Friendly
    Improve scheduling control and flexibility, create an easy-to-use self-service environment for premise and virtual agents and validate existing schedules with automated features.

  • Empowering
    USAN WFM helps to evaluate and empower employees to improve performance. With a built-in agent performance scorecard, WFM can track actual vs. targeted metrics to evaluate performance.
Your review has been submitted
and should be visible within 24 hours.

Your review

Rate the product

Company Details

mandatory fields