Benefits and Insights

Why use NICE IEX Workforce Management?

Key differentiators & advantages of NICE IEX Workforce Management

  • Transparency - Factor multiple methodologies, contact channels, departments and skills types into your forecasts and schedules
  • Insight - Real-time visibility into service queues and employee adherence so you can take early action to solve issues
  • Motivation - Simple end user interfaces and tools to ensure employees own their schedules and performance - requesting time-off, trading shifts and sharing ideas
  • Cloud - All the scale and performance of enterprise software, available on-premise or via the cloud
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