Contact center forecasting and scheduling has never been easier and more affordable Monet WFM is an affordable and easy to use call center forecasting and employee scheduling software solution which includes ACD integration, real-time agent adherence, intra-day management and agent-supervisor collaboration. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce management software or the limitations of scheduling spreadsheets.
- Improve forecast accuracy and track intra-day trends for immediate adjustments
- Create optimal schedule to consistently meet service levels and control costs
- Monitor agent adherence and other metrics in real-time to take immediate actions
- Track and analyze key metrics to optimize service quality and center performance
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