Benefits and Insights

Why use Impact 360 Workforce Management?

Key differentiators & advantages of Impact 360 Workforce Management

  • Enterprise Workforce Optimization
    Verint offers workforce optimization solutions that work across the enterprise, helping organizations gain deeper visibility into organizational performance and customer needs. By leveraging this intelligence, your business can better engage customers, deliver a more consistent customer experience, and gain valuable insight for continually refining products, services, processes, operations, and staffing.

  • Contact Center Solutions
    Today’s contact centers come in many sizes and have a wide range of requirements. That’s why Verint offers workforce optimization solutions for different types of contact centers, including single- and multisite, virtual, outsourced, and offshore centers.

  • Branch Operations Solutions
    Financial institutions and other organizations depend heavily on brick-and-mortar branch offices to provide a local presence for their customers—and must balance branch productivity and performance with revenue generation, service quality, customer satisfaction, cost containment, and staff retention. Verint provides a range of products and services to help retail banks optimize branch operations.
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