Workforce Management Software Comparison

SelectHub is real people helping you find the best Workforce Management software for your unique business needs while recognizing the leading WFM system tools vendors who help make your decisions possible.

Workforce Management Software Buyer's Guide

Last updated on April 9th, 2019

The Best Workforce Management Software Is All About Optimizing Your Workforce Efficiency

The top workforce management software helps HR practitioners handle employee time and attendance, scheduling, workforce planning and optimization. It is designed for organizations that hire a significant number of hourly workers and are focused on the successful management of their employees. Workforce management (WFM) has acquired increasing importance as a strategic partner in assisting companies as they deal with a top business challenge in both the national and global economy — the inability to provide enough people to fill jobs. This battle for new recruits happens across all industries.

As the US workforce continues to get younger, employers are noticing a growing gap when it comes to skills and qualifications. According to the Society for Human Resource Management (SHRM), 83 percent of HR professionals reported having difficulty recruiting suitable job candidates in the last year. As the skills gap has increased, workforce management systems have adapted to feature more automation and AI as well as provide better training for new and existing employees.

Workforce management system software is found in the sub-category of human capital management. Alternative resources for those searching for workforce management include employee/staff scheduling, call/contact centers, talent management and HRM systems.

Executive Summary

  • Workforce management tools provide a number of capabilities, including scheduling, time tracking and more.
  • By automating tasks like scheduling, HR managers free up more time to focus on other aspects of the business.
  • Implementing WFM software can be time-consuming and expensive, but the return makes up for it.

What This Workforce Management Software Guide Covers

Benefits of Workforce Management Software and What It Does

Workforce management can be described as the balancing of the different objectives simultaneously at work within an organization. Often, the demands of customers, employees and management can appear to have competing interests. Customers expect quality service levels and staff availability, employees want job satisfaction and work-life balance, and management demands efficient, profitable and sustainable operations.

However, these interests, when balanced with appropriate processes and progressive management operations, can lead to exceptional customer service, motivated employees, and productive and efficient operations. This is what WFM can offer to organizations who must find a creative and effective way to harmonize the different challenges that organizations with large workforces must contend with.

Better Time Tracking

The purpose of workforce automation software started with the necessity of keeping track of employees’ worked time in order to provide accurate salary information. Different forms of time-tracking have existed throughout human history, but they became of critical importance with the industrial revolution and the mass mobilization of workers. Standardized work practices brought about by the industrialization of the work world required that both employees and employers have accurate data at pay time. In the event of disputes, this data provided invaluable evidence to reach settlements.

Workforce Management Software Dashboard

Time and attendance features enable organizations to collect and track time worked by each employee. A good time and attendance application should be able to accomplish both the simple and the more challenging requests that surface in a workforce setting. Companies should be able to apply union rules and labor laws, as well as company specific policies to calculate pay. Managers must be able to monitor who comes in and out of the workplace, as well as the specific location where employees are working in real time. Additionally, managers receiving alerts for work items that require their attention should receive them with sufficient time to implement an action. For example, when an employee approaches overtime, the supervisor or manager has the time to make a decision about whether they would like the employee to work extra time or not. A good time and attendance application should be able to calculate the cost of an overtime request accurately by taking into account overtime rules.

Automation = Accuracy & Efficiency

The introduction of automated practices to workforce management was not only beneficial for time tracking and accurate salary payments, but it also contributed to many workplace optimization solutions such as labor practices. Labor is usually the largest, or one of the largest, cost contributors in an organization, especially those with a large number of employees. WFM tools provide management the tools to optimize workforce practices by targeting specific challenges that may arise.

For example, if the winter holidays is a peak business period for your company, forecasting is one of those tools that can be used to anticipate incoming volume by referring to historical data. If your previous holiday period required 150 additional employees to cover the increased volume, this information gives you a pretty good idea of how to plan your staffing demands for that period.

But staffing is a far more complicated issue than it may appear to be on the surface. Compliance and regulatory issues are very important considerations when dealing with employees. Ensuring that they are given full access to all their legal employment rights is one of the biggest obligations that organizations have with respect to their workforce, and WFM software is an effective tool to achieve this obligation.

Simpler Scheduling

Workforce management scheduling is a tool that assists managers and supervisors as they plan and execute intelligent work schedules that focus on all interests of an organization. This includes controlling labor costs, enforcing compliance regulations and improving productivity.

Labor scheduling often involves predicting labor demands over a specified period of time. Supervisors, who are responsible for this task, are better at estimating the correct number of employees needed to cover a week or even a month but are less capable of forecasting by shift or hour for any given day. Making “best-guess” forecasts can create costly overstaffing or loss of business due to understaffing.

Workforce Management Scheduling Software

A labor forecasting solution uniquely helps supervisors accurately predict sales and labor needs within very small increments of time, e.g., every 15 minutes on a daily basis. Forecasts are based on a range of metrics, such as sales, transactions, customers served and units sold, which, in turn, can be analyzed to forecast business volume across each day, down to the 15-minute interval.

Implementation Goals

When it comes to workforce management, the goal is to increase your company’s productivity and efficiency, leading to an overall increase in revenue. Automation of tasks such as scheduling and time tracking save your business time that can be refocused on more important matters at hand. Every business will have their own unique needs and goals, but keep these in mind when looking for a workforce management solution:

Goal 1

Increase Accuracy/Eliminate Errors

The early forms of time tracking involved pen and paper and were inevitably prone to time record-keeping errors, from legibility issues to mistakes with double data entry. Improvements were introduced; one of these was the mechanical time clock, which provided increased accuracy but was not foolproof.

“Buddy-punching” was one of the “creative” ways the system could be corrupted by employees. The advent of the information age has automated the workforce management process, and applicable software allows for the creation of very sophisticated time tracking systems, which work towards eliminating more and more inaccuracies.

Goal 2

More Employee Satisfaction

The level of involvement or satisfaction of an employee can be a big determining factor when it comes to productivity. Employees want more accessibility to their job information, such as how they receive payment, request time off, etc. Workforce management software is changing to allow more self-service portals for employees so they can have more control over their employment.

Goal 3

Increase Productivity & Efficiency

This is essentially the end goal of using WFM systems. With more accurate time tracking, automated smart scheduling and higher overall employee satisfaction, you should expect your productivity and efficiency to increase.

Automation helps reduce human error and can analyze data much faster than it would take to do so manually. As a result, customer service should improve along with the overall productivity of your business.

 

In order to achieve these goals, however, you can’t simply go ahead and implement the first system you find. You’ll need to choose a system with core functions as well as the specific tools your business needs. The rest of this article will go over important features as well as questions to ask yourself and vendors as you create your requirements list.

Key Workforce Management Software Platform Features & Functionality

Although you’ll require specific tools that not all workforce management solutions will offer, there are a number of key features that your business will want to make sure come with your software. When narrowing down your list of potential workforce management companies, make sure to keep these core features in mind:

Scheduling

Online employee scheduling is a valuable tool that provides management with the data required to make intelligent decisions that involve the optimal scheduling of employees within an organization.

The scheduling of employees can become complicated; for issues such as over or understaffing, accurate forecasting can be used to assure the right number of employees for each and every shift, on every day of the year. Optimizing the scheduling can positively impact costs and the use of resources to their fullest potential.

Workforce Planning

Workforce planning is a core function of WFM and can be thought of as a business process that identifies and analyzes an organization’s needs in terms of size, type and quality of workforce. It’s a continual process that strives to align the needs and priorities of the organization with those of its workforce. This process is also a prime generator of business intelligence that can be used to examine the impact of internal and external factors on the organization.

Workforce optimization focuses on continually improving the customer experience. It accomplishes this important goal by ensuring that all aspects of the customer experience are assessed and optimized. For example, it examines issues like what processes can be automated, how to make key data more available and accessible to support better decision-making by management, and how to ensure that compliance issues related to employees are strictly adhered to.

Time Tracking

Time clocks have come a long way from the manual in and out punch card. Software-based time clocks collect and store employee time and attendance digitally, eliminating paper timesheets and timecards. Digital time clock software enables supervisors to make edits, create reports from collected data and digitally export time data to most payroll providers. Digital time clocks offer a variety of models: swipe card, biometric and proximity time, mobile device punching with or without geofencing, etc.

Employee time and attendance records should incorporate company policy with regard to overall employee attendance behavior, as well as provide data for issues such as tardiness, breaks, etc. Data that is collected from time and attendance records can be useful to managers to incentivize employees who may need some attention.

Leave Management

Leave management has the potential to be a heavy administrative challenge for managers and HR departments. Leave management applications automate many of the processes required to manage all aspects of employee leave policies and practices, while ensuring your organization’s compliance with existing and changing regulations.

These tools track and manage all tasks involved with administering a leave. These tasks include reporting, documenting, providing a due date for leave and all details from start to finish. The compliance aspect of leave administration is particularly important because of the number of local and national rules that impact this employee benefit.

Self-Service Modules

Collaborative scheduling was put in place for the benefit of employees. This application can be used by employees to have a measure of control over their work lives. They can edit and set their work preferences, thereby resulting in a better work-life balance and more consistency in their schedules.

If an employee forgets to punch in or out, they can report their issue to a supervisor and receive an alert for approval.

Integration

Depending on what system(s) you already have, you’ll want whichever WFM solution you choose to be able to integrate with them, specifically with payroll. Integration with payroll is essentially the ability for time data to flow directly into payroll for salary calculation.

 

Secondary Workforce Management Software Features to Consider

Along with the key features needed in workforce management systems, there are several other features to consider. These secondary features will vary based on the vendor you choose, so it’s important to do your research to know which you’ll need and which you won’t.

Fatigue Management

Two important initial considerations that begin the process to minimize the risk for your employees and your organization include identifying the sources of fatigue and monitoring and managing fatigue.

Identifying the sources of fatigue will inevitably involve an audit and a review process of all aspects of job types, including shift patterns, special tasks involved in a job category, with the goal of identifying specific sources of fatigue and an individual employee's’ fitness for a particular job.

Monitoring and managing fatigue examines data from activities like hours worked, tasks performed, breaks taken and time-off scheduled. The data from all these factors are then compared against a “fatigue classification” prepared for all employees. This should enable management to identify “at risk” employees and making the necessary scheduling or staffing changes.

This software will hopefully set in motion a process that identifies work patterns and conditions that create fatigue.These are challenging responsibilities for your organization, but critical enough to direct the necessary attention and resources.

Labor Analytics

Labor analytics are essentially a compilation of all the labor data about your employees that has been extracted from the multiple applications at work within the WFM ecosystem. Examples of this data include amount of overtime, absenteeism, schedules, productivity and more.

This is critical data that allows your organization to analyze and refine WFM activities. But without the ability to analyze and act on this information in a timely and meaningful manner, most of the benefits are lost. An analytics tool, as part of the larger workforce management app, becomes essential for transforming the data into actual policy. This tool also functions as an important source of information in a larger conversation concerning financial objectives for your organization. WFM tools, which are principally focused on the effective management of an organization’s talent resource, provide the data to harness all the information and analyses that will improve and fine-tune business planning and WFM activities.

Security

Needless to say, the more recent trend in both public and private labor legislation has been toward greater security and protection for employees.

This development increases the complexity and the cost for employers, making the need for software in this area much more important. Different users can be assigned various levels of accessibility to certain information.

 

In order to decide which additional features are necessary, come up with a list of workforce management software requirements specific to your business.

Compare Workforce Management Software Vendors

Assessing individual vendors for the purpose of selecting the best WFM software for your organization does not differ too greatly (if at all) to the processes used for all software selection. The beginning of the process is always in house, with a close examination of your organization’s unique WFM needs. There may be many similarities across an industry, but no two organizations are exactly alike. You can make those differences work for you by focusing on what is unique in your circumstance and ensuring that those priorities are covered. This approach has a greater opportunity of meeting your needs and producing a successful conclusion than many others.

There are plenty of software out there with good reviews, before choosing one, make sure to compare your options. For an in-depth review of our top WFM software solutions, consider taking a look at our WFM software comparison report.

Questions to Ask Yourself

To determine which requirements your business will set, you need to ask yourself and your internal stakeholders a series of questions to truly understand what kind of system you need.

What’s wrong with how you are managing workforce operations today?

  • What manual workarounds are you relying on today to get work done that your WFM system needs to automate?
  • Are you still creating the schedule on your own?
  • Are you able to properly track employees who work flexible hours?

What kind of workforce management system will you need?

  • Will you want a cloud-based system or do you have an IT team to handle updates and problems with an on-premise server?
  • Does your workforce management software provide analytics for your business?

Questions to Ask During Workforce Management Software Demos

The next step will include direct engagement with vendors. Your selection team has hopefully come up with a group of vendors that will form part of your final selection pool. Before taking this step, the following points should be individually considered by your team before moving onto the next step of vendor engagement. These steps, taken together, can be looked at as a decision-making process for vendors:

How well does each vendor know my industry?

The vendor’s knowledge of your particular industry is crucial. Software configurations are industry specific, therefore vendors must be well versed on industry regulations, best practices, legal requirements and union regulations.

Can I expect my vendor to be around for a while?

With so many different software to choose from, do some research to see how long your vendor has been in business and what their future looks like. Ensure the vendor’s solvency, as you will want to ensure that they will be in business for a while. Much of the content that they provide with the software is legal in nature and will require ongoing updating to ensure it is relevant.

What amount of customer support does each vendor offer?

A vendor should offer a significant level of service and support post-purchase. Organizations with a larger workforce have serious responsibilities to their employees. If your payroll data has errors and cannot be submitted for processing, your vendor must be prepared to step in and resolve the problem.

Make sure you have obtained and verified vendor references that are specific to your industry before seriously considering a business relationship with that vendor.

How much does this software cost?

Finally, this software is expensive and the implementation process is both time consuming and fairly complex. This is an investment that will be in place for a significant length of time, hence the importance to take your time to choose wisely. Furthermore, most WFM solutions are delivered as cloud-based software, purchased and installed in a phased, “as needed” approach.

Depending on the size of your business and what you hope to accomplish with your workforce management software, a cheaper option may be just right or not enough for your business.

WFM Software Interface

Final Thoughts

Workforce management software solutions are changing the way businesses are going about their daily routines. Increased automation over a broad range of labor-tracking and other activities is working to optimize business practices.

66 Products found for

Workforce Management Software

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Synerion

User Satisfaction:
96%

Synerion is a workforce management software focusing on time attendance, scheduling, labor costing, absence management, Core HR and more! The goal for Synerion is simple, we create software that allows companies of all sizes to benefit from workforce management software. With over 35 years’ experience and raving customer reviews Synerion truly understands the needs of the markets we serve.

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7shifts

User Satisfaction:
90%

7shifts helps restaurants schedule, evaluate and communicate with their workforce. The result is employee scheduling software that is easy to use, intuitive and familiar to restaurant managers. 7shifts also offers free mobile apps for employees and managers, allowing them to access their schedule and communicate from anywhere. Save time scheduling, reduce your labor costs, integrate your POS and streamline communication with the solution trusted by 175,000+ restaurant pros. Get started for free!

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Vibe HCM

User Satisfaction:
100%

Vibe HCM goes beyond simply processing back-office transactions and functioning as a ‘system of record.’ Great HR technology is about culture, connecting people, creating excitement, effective communications, efficiency, job satisfaction, and world-class HR service delivery through technology. Vibe HCM is a ‘system of engagement’ connecting all global employees throughout an organization on a web-familiar, highly personalized platform that supports multiple languages and currencies. The product delivers a superior employee experience, enabling our customers to achieve phenomenal usage/adoption rates (i.e. upwards of 90%), which in turn serves to positively impact their organizational goals.Further, this deep level of engagement offers our customers the opportunity to drive transformative change in the organization, not only in HR but also in an operational sense (transitioning to Shared Service model, re-shaping company culture, running wellness programs, sales referral programs, etc.).

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FinancialForce Human Capital Management

User Satisfaction:
81%

FinancialForce Human Capital Management (HCM) gives you the power to manage your entire workforce with one, comprehensive, cloud solution. The unique value of this solution is the power of the Salesforce platform which delivers native collaboration, global, social and mobile capabilities to your workforce and allows you to better communicate and engage. Now you can empower and retain your workforce while delivering valuable dashboards and reporting options to your business managers.

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Reflexis Workforce Manager

User Satisfaction:
n/a

Reflexis Workforce Manager generates accurate labor budgets, forecasts, schedules, and reports, all while factoring in variables such as labor law compliance, employee skills and preferences, customer traffic patterns, and store workloads.With Reflexis Workforce Manager, retailers can mitigate the risk associated with labor scheduling and create real-time visibility into customer traffic patterns. By rapidly generating labor schedules and decreasing the time that store managers have to spend in front of a computer, Workforce Manager gives them that time back to train store associates and provide customers with a more positive and consistent experience.Popular add-ons include:Mobility - Allows the use of smartphones and tablets with Reflexis solutions Advanced Analytics and Reporting - Simplifies the process of analyzing trends and exceptions in store data to gain insight into current business practices

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iSolved

User Satisfaction:
n/a

iSolved is an industry-leading human capital management technology that brings together the key workforce functions in one robust, easy-to-use platform. Payroll, HR, time and attendance, onboarding, ACA compliance, and benefits enrollment are all delivered from one solution, in the cloud, specifically built for the small-to-midsized employer.

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Kronos

User Satisfaction:
n/a

Kronos offers workforce management and HCM capabilities through our Kronos Workforce Ready® solution and workforce management tools and services through our Workforce Dimensions™ solution. Kronos Workforce Ready provides a single unified platform for end-to-end HCM with recruiting, onboarding, core HR, training and development, benefits, performance management, compensation, succession planning, time and attendance, scheduling, labor activities, absence management, payroll, and labor analytics. Workforce Dimensions leverages the latest smart technologies to help organizations optimize their workforce for stronger business outcomes. Powered by the industry-first Kronos® D5 platform in the Google public cloud, Workforce Dimensions provides a robust API and integration framework, a flexible domain model, artificial intelligence, in-memory computing, and more.

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BizRun

User Satisfaction:
n/a

BizRun is cloud-based human resources (HR) software that frees up more time to run your business. We believe that the simpler solution is often the better solution. And, in the power of innovative visual interfaces that create shared understanding and engagement. With BizRun, Managers and employees interact with a living org chart to perform daily HR tasks and view where they fit within the business. Core features include timekeeping, PTO and leave management, centralized employee recordkeeping, photoboard, compensation management, employee supervisor self service and organizational planning. BizRun’s configurable workflow automates the routing, review, and approval of time cards, leave, onboarding and more. In addition, the business can track and manage important training, licensing and certifications information and dates. The application uses role-based security and offers numerous customizations and reporting to administrators. In addition to core HR, BizRun offers an online, cloud-based payroll processing module that is synced with timekeeping providing users with an end-to-end HR suite.BizRun can be accessed on a mobile phone, desktop or tablet and has a subscription-based pricing model that scales by the number of employees.

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People-Trak

User Satisfaction:
86%

People-Trak is a user-friendly, integrated HRMS that offers a complete package of core HR, strategic HR and workforce management applications. It includes personnel tracking, benefits administration, applicant tracking, employee evaluation, time attendance modules, and more.

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Cornerstone OnDemand

User Satisfaction:
86%

Unify Your Entire Organization - With the power of Unified Talent Management, organizations can bring all phases of the employee lifecycle under one platform. Unified Talent Management delivers the single source of truth into an organization's entire workforce. Cornerstone OnDemand is the only truly unified system designed to enable comprehensive talent management, from a single, all-in-one platform. One data model. One login. One customer support team. One solution designed for success.

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Five9 Workforce Management

User Satisfaction:
80%

Five9 Workforce Management is hosted workforce scheduling software for Five9 Virtual Call Centers. With its advanced forecasting and scheduling tools, our workforce management solution optimizes your call center operations and workforce planning activities. And, it is the only WFM software that comes pre-integrated with Five9.With our hosted WFM and call center software, you get all the benefits of on-premise software, without the IT costs, delays or headaches.

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ServiceMax

User Satisfaction:
80%

ServiceMax delivers the future of field service, today. The only complete suite of cloud-based, collaborative and mobile field service applications, ServiceMax gives companies unprecedented capabilities in field service management to optimize operations and delight customers. Companies use ServiceMax to handle everything from contract entitlements to scheduling workforce optimization, to inventory parts logistics and real-time customer and partner portal access.

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Sentric Unified Workforce Management

User Satisfaction:
80%

Our completely integrated Software-as-a-Service (SaaS) cloud-based suite of HRMS, Payroll Processing and Time Labor Management solutions, delivers innovation, productivity and control. All this, built within the framework of our proven dedicated service model, ensures our clients can efficiently manage their staff – from recruitment through retirement. Our scalability and flexibility allow us to create a solution that fits your needs today – and will grow with you as your needs change.

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Aquire Insight

User Satisfaction:
n/a

GoalsInSight 3 is a strategic workforce planning and analytics solution leveraging a “Business First” design philosophy that goes beyond discovering metrics and visualizing analytics. InSight 3 guides business executives to the root cause of workforce performance issues so they can plan accordingly and make strategic adjustments to improve productivity.

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Aspect Workforce Management

User Satisfaction:
n/a

Aspect® Workforce Management system provides comprehensive planning and tracking across customer service, collections and back office organizations.?Aspect Workforce Management Software delivers seamless enterprise engagement through advanced forecasting, scheduling, tracking, adherence monitoring, and seat planning capabilities.

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Mobile Service & workforce management

User Satisfaction:
n/a

Astea, Mobile service and workforce management software is an ideal solution for equipment service companies who want to automate daily tasks and eliminate manual inefficiencies and paperwork. When paired with wireless technology like smart phones, handheld computers and laptops, mobile workforce management software enables field service technicians to be more efficient, complete more work orders in a day and provide all necessary data to back office administrators instantly.

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Call SelectHub for a free 15-minute selection analysis: 1-855-850-3850

Blueforce

User Satisfaction:
n/a

If you manage a distributed workforce, you already know that conventional time and attendance systems are not a good match for you. They require you to conform to a rigid framework, one designed for less-complex labor environments. It’s like jamming a square peg in a round hole. It doesn't fit well. BlueforceTM is different. Our time and labor management system is designed specifically for complex labor environments. Above all, it’s flexible. You don’t have to conform to fit Blueforce, because it conforms to fit you.

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ClientTrack™

User Satisfaction:
n/a

ClientTrack online software can help Workforce Service organizations improve their ability to meet the needs of employers, job-seekers, and entire communities. The flexible ClientTrack platform is engineered to collaborate with multiple organizations and different systems. Advanced reporting features allow program managers to track job seekers, programs, trainings, and referrals. Built-in graphs and charts can be used to showcase outcomes to stakeholders in the community.

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Workforce Management Software 2.0

User Satisfaction:
n/a

This web-enabled software simplifies the complex task of forecasting and scheduling, provides performance management and eLearning capabilities, and eliminates the expense and administrative burden of thick-client solutions. With inContact Workforce Management, you can reduce costs by staffing appropriately to meet your workload, drive business growth and operational excellence, and improve employee effectiveness and retention.

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Infor Workforce Management

User Satisfaction:
n/a

Infor Workforce Management is a comprehensive solution that aligns labor management with corporate strategy. Integrated modules address forecasting and budgeting, scheduling, time and attendance, performance management, and compliance, streamlining processes to increase efficiency while encouraging employees to focus on activities that generate more value.

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JDA Workforce Management

User Satisfaction:
n/a

JDA Workforce Management solutions help retail companies automate and optimize labor planning and forecasting, budgeting, scheduling, task management and performance reporting to drive revenue and customer service. Mobility applications untether the workforce by empowering associates with the knowledge and tools they need to better perform their jobs, interact more effectively with customers, and communicate from the floor or remote locations.

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Monet WFM

User Satisfaction:
n/a

Contact center forecasting and scheduling has never been easier and more affordable Monet WFM is an affordable and easy to use call center forecasting and employee scheduling software solution which includes ACD integration, real-time agent adherence, intra-day management and agent-supervisor collaboration. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce management software or the limitations of scheduling spreadsheets.

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NICE IEX Workforce Management

User Satisfaction:
n/a

Workforce professionals have made NICE IEX the top choice for over 20 years, because building top-notch capabilities is what we do. Solution depth and configurability delivers highly tuned forecasts and schedules, and automates processes to free you to focus on higher value activities. Simple end user interfaces make it easy for every employee to 'own' their schedule and their performance.

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Vantage Point

User Satisfaction:
n/a

Pipkins understands that details matter with every contact. Pipkins' premier product, Vantage Point, uniquely handles every contact that comes into organizations, including calls, chat, e-mail, and back office work items. Pipkins utilizes its own state-of-the-art algorithms developed by founder, Dr. James Pipkins. Vantage Point is simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted enterprise workforce management environments.

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AgentTime Scheduler

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AgentTime now provides an affordable and realistic off-the-shelf call center scheduling solution. An intuitive user interface allows the call center manager to create optimum weekly schedules, and to easily modify them based on personal knowledge and ongoing day-to-day changes in operations. A key goal in the design of AgentTime has been to make sure the user is not locked into blindly accepting any given schedule created by the system.

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StorePulse™

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The Reflexis StorePulse™ platform (patent pending) enables retailers to sense key events and trends happening inside and outside stores and intelligently redirects store associates to provide exceptional customer service. Reflexis StorePulse™ uses real-time data from any source, analyzes it, and sends alerts with appropriate follow-up actions to the right corporate or store employee. It also provides a single interface on mobile devices for managers to view their alerts and tasks coming from a variety of applications.

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Community

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Community leverages cutting edge technology and a unique, innovative feature set to increase the level and consistency of customer service while controlling the cost of providing that service. While setting a new standard for ease of use, through intuitive and customizable features, Community enables your team to interact and collaborate while executing your unique workforce management strategy.

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USAN Workforce Management

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USAN’s Workforce Management enables you to increase efficiency, reduce costs, and maximize your contact center’s effectiveness to help drive performance at every level of your customer service, collections, or sales and telemarketing operations. USAN Workforce Management leverages software that is the leader in optimizing today’s contact center workforce performance—ensuring that you have the right staff, with the right skills at the right time.

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The EmpCenter® Suite

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EmpCenter helps large employers track employee hours and absences, assign tasks, manage schedules, streamline labor law compliance, and mitigate the risk of employee fatigue. But that’s just the start.With EmpCenter, you’re able to tackle more strategic workforce management goals—like controlling labor costs through eliminating unearned absences, minimizing unplanned overtime, and increasing productivity by optimizing schedules and labor.

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TimeForce

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We built iSolved TimeForce time and attendance software for companies big enough to need a feature rich time tracking solution, but who don’t have the large IT staffs and resources of the enterprise size company. TimeForce is the perfect fit for companies with about 50 employees up to 1000. Born in the cloud, TimeForce deploys quickly and it also scales with you, so as you grow, our solution grows with you. Add on payroll services and HR, or COBRA administration all from the same source, Infinisource.

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ecotime

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HBS designed the ecotime® application to be the most powerful and flexible workforce management system available. ecotime® utilizes both industry-wide best practices and the most advanced technologies available. ecotime® is fully scalable — the same applications are used for companies as small as 39 employees and as large as 250,000 employees, allowing the system to grow with your organization — and is currently implemented in more than 1,000 companies.

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ATOSS Workforce Management

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Workforce Management not only addresses costs; it also improves productivity, service quality and staff satisfaction at the same time. This results in sustainably productive working environments, the optimal preconditions for companies with a promising future.

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E-Business Suite Workforce Management

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Effectively managing a workforce of any size requires tight controls and policies be in place to avoid lost time and productivity. An integral part of this solution is having the right solution in place to track time, absences, and properly schedule your labor. Oracle's workforce management solutions allow you to forecast labor and workload demand, define and assign schedules to meet business objectives, capture time worked, absences and other labor data, track adherence to schedules and productivity, and adhere to labor laws and pay rules.

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Empower

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Empower harnesses an industry-standard, innovative and cutting-edge technology, coupled with unique design and programming techniques, to offer a robust, efficient, effective and flexible suite of integrated browser-based HR software services and solutions. Paired together according to your needs, our products create the complete package of human resources software and services which enable you to effectively recruit, retain, manage, schedule, and pay employees.

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SAP Workforce Management

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Store managers use SAP Workforce Management (WFM) to plan, create, and maintain employee schedules. The process starts by defining your organization business variables and your locations; adding the employees you want to schedule for each location; and identifying the drivers which determine the levels of work necessary to complete each task at a location, including actual sales and traffic data.

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Workplace Cloud

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Our SaaS workforce scheduling product promotes workforce flexibility and employee collaboration unlike spreadsheets, non-optimizing cloud-based scheduling products or cost control focused vendors. Workplace empowers managers to create optimal schedules, powered by intelligently forecasted demand and collaborative workforce input, which support both business goals and employee work-life balance.

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Real People... with Data

We know selecting software can be overwhelming. You have a lot on the line and we want you to make your project a success, avoiding the pitfalls we see far too often.

As you get started with us, whether it be with Software Requirements templates, Comparing, Shortlisting Vendors or obtaining that elusive Pricing you need; know that we are here for you.

Our Market Research Analysts will take calls, and in 10 minutes, take your basic requirements and recommend you a shortlist to start with.