We were pioneers in self-service ordering, with some of the first applications online and in kiosks. Since then we have expanded our offerings, across a multitude of platforms, all of which integrate customer data seamlessly. Tillster’s solutions help connect brands with their customers – wherever they are, whenever they want to order and on whatever device they choose. Cutting edge solutions that increase revenue and keep those customers engaged.
- Digital ordering
Our products give consumers the freedom to order anytime, anywhere and give our partners opportunities to connect with them directly. Whether kiosk, mobile, tablet, online or other platforms, no one better understands the way to grow “the till”.
Tillster’s delivery solution pairs our ordering engine with operator tool sets that feature mapping, operating hours and delivery lead times, coupon and promotion support and standardized reporting.
Our loyalty engine keeps a partner’s brand top of mind with their customers. It is built to elicit the most desirable customer behaviors, including repeat visits, higher check or purchase in multiple day parts. Working seamlessly across mobile, pc and in-store, our rewards engine is proven to drive repeat business and grow revenue.
- Promotion Engine
Loyalty programs are great at creating expectations and delivering a reward for increased visits. However sometimes you want a “rifle shot” approach to drive action—perhaps a competitive response, a means to drive orders in slower hours, or just a way to make certain offers are only redeemed once. Tillster’s promotion engine does all those things and more. It is designed to fully personalize offers and pair redemption to identity. While included with the Tillster Loyalty Application, our promotion engine can also integrate third party loyalty programs into a single application, and marry those elements with payment and location.
- Lifecycle Management
We have tools and techniques that enable our partners to talk to their guests in a way that makes them feel valued, understood and appreciated. And if customers seem to be lapsing, we identify and bring them back before they are lost. Whether with email, SMS/MMS, in app or social tools, we have the tools to maximize guest engagement.
- Customer Insights
We pride ourselves on our deep understanding of consumers. Our “guest centric” gurus provide analysis as well as build tools designed to deliver optimized transactions. We utilize multiple data sources (proprietary as well as 3rd party) to point to results based KPI’s. We have full testing suites and experts who can help translate these findings to benefit an entire multi-channel business.
- Call Center
Tillster domestic and international call center and guest services applications deliver consumer ordering and other support for what remains the preferred channel for 70% of consumers worldwide. Our proprietary reporting platform and tools provide brands and operators with data, real time reporting and actionable insights from the corporate level through the individual transaction. Tillster’s expertise and strategic partnerships with call centers with deep restaurant experience, result in increased transactions and consistent upsell and cross-sell. Our brands use Tillster call center applications for takeout, catering, delivery orders with millions of transactions flowing through the platform each year.
Tillster not only creates and develops proprietary branded sites and mobile applications, but we also have Snapfinger.com, one the largest aggregated sites for digital ordering. Snapfinger.com serves both multi-unit chains and independent restaurants. Attracting over a million unique visitors each month, consumers can order directly from restaurants in their neighborhood or search by cuisine. Available online as well as for IOS and Android devices and it is just one more service that differentiates us from the competition.