Customer Interaction Center™(CIC) for Unified Communications provides a complete communications system for your business users. Combine voice, unified messaging, presence, IM and more – along with remote and mobile access. CIC also includes advanced applications for your contact center, like IVR, recording, workforce management, and multi-site routing. Leverage a SIP-supported network to blend the Interactive Intelligence feature set with installed business applications to create a fully integrated communications solution that manages phone calls and faxes as well as e-mails, web interactions and valuable business and customer information.
Eliminate complexity by replacing multiple legacy hardware-based systems with a single, all-in-one communications platform and application suite.
Reduce total cost of ownership by centralizing system administration to one interface, converging voice and data on a single network, and lowering overall maintenance.
Increase security with advanced voice encryption methods and fewer access points for system "break-ins."
Support business growth and enterprise expansion with simple application licensing - not additional hardware, middleware, or costly capital expenditures.