What is Oracle Social Cloud?
Oracle Social Cloud is a cloud service that helps you manage and scale your relationship with customers on social media channels. Oracle has integrated the best-in-class social relationship management (SRM) components - social listening, social engagement, social publishing, social content & apps, and social analytics - into one unified cloud service to give you the most complete SRM solution on the market.
Benefits and Insights
Why use Oracle Social Cloud?
Key differentiators & advantages of Oracle Social Cloud
- Get quick wins today and build a social foundation for the future with a modular strategy for the entire social business—from Marketing and Service to Sales and Human Resources
- Tap into business solutions span that span the social lifecycle and work the way your business does—listen, understand, align, scale, engage, excite and delight, improve.
- Execute with confidence backed by a partner with a balanced investment strategy of development and acquisition that combines social innovation, talent, and technology with the global scale, reach, support and best practices of Oracle.
- Be the company your customers want you to be—engaging, insightful, transparent, and consistent at every customer touchpoint Work across your business with a common social business foundation linking - Marketing, Sales, Service, HR, and systems that you use to run your business today. Eliminate the delays, manual and missed hand-offs that happen when organizations try to connect one-off social processes, reports, and customer escalations with "the rest of the business."
- Drill-down from social listening and trends to actual posts, conversations, and comments so you can identify what’s important, engage quickly and efficiently, and be active in brand conversations that matter.
- Deliver integrated social marketing campaigns and content that drive deeper engagement from fans and followers, align with brand messages and objectives, and are measurable.
- Accelerated time-to-deployment and value—delivering business solutions when the business needs them and empowering IT to focus on strategy and high-value services.
- Move with confidence in the security, scalability, and reliability of your business services and information Harness the power of a best-for-your-business solution—linking the rapid innovation of cloud with your existing IT investments
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