Oracle Social Engagement & Monitoring Cloud Service
by Oracle America, Inc.
The Oracle Social Engagement & Monitoring Cloud provides listening, engagement and analysis capabilities across social channels. The solution enables users to understand customers and better engage with them by capturing relevant brand conversations, reducing noise, identify customer tonality and connect with customers in real-time.
Users can leverage the semantic analysis of the solution to get relevant content without the noise.
The solution can study common ways customer segments talk so that users can act on customer intentions such as intent to purchase or need for service or assistance.
Provides dashboard analytics and identifies trends, spikes, and anomalies to make real time course corrections.