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Benefits and Insights

Why use ServiceNow IT Governance, Risk and Compliance?

Key differentiators & advantages of ServiceNow IT Governance, Risk and Compliance

  • Automatically collect information from service management processes in ServiceNow as evidence of compliance
  • Validate information in the ServiceNow Configuration Management Database (CMDB) using data certification
  • Manage publishing and version control of policies using document and knowledge management capabilities built into ServiceNow
  • Report assessment results and remediation activities through ServiceNow dashboards – the same ones used for service automation
  • Establish a set process for validating controls and control tests using audit definitions
  • Reduce the time and effort required to gather compliance evidence by automating defined collections on a scheduled basis
  • Prepare for audits by organizing and assigning tasks that need to be performed before and during an audit
  • Ensure continued compliance by enforcing policies and directives with controls and control tests
  • Respond to control test failures and audit observations as they happen by automatically creating remediation tasks
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