Technology is now an integral part of every business. Numerous software solutions and systems that make day-to-day operations more efficient are being introduced every day. But while it’s hard to imagine running a company without business software, that also means that it needs to be maintained and updated regularly in order to function properly.
That’s why the demand for IT service providers that have deep knowledge of the processes and systems continues to rise, which means that making the monitoring and management processes as efficient as possible is now more important than ever.
And that’s where RMM software can be so beneficial. RMM allows Managed Service Provider (MSP) businesses to dramatically cut down expenses and provide much better services to their clients. The main benefit of an RMM platform is that it allows you to manage clients remotely, without the need to visit customer sites whenever there’s a problem or it’s time to do maintenance.
What is RMM?
RMM stands for Remote Monitoring and Management, which is also known as Network Management or Remote Monitoring Service. It’s a type of software that enables Managed Service Providers to remotely monitor and manage their client’s entire IT infrastructure systems, including networks, computers, and other devices.
In other words, with Remote Monitoring and Management, Managed Services Providers have complete control over all of their client’s IT operations without the need for visiting the physical site, operating from their office instead.
RMM solutions work by deploying an “agent,” a software footprint that’s installed on the client’s premises and feeds information about the status of the devices and software to the MSP. With the ability to track numerous metrics in real time, Managed Service Providers can make sure that everything is up to date, including the operating systems, firewalls and even hardware such as hard disks.
The power of Remote Monitoring and Management solutions enables IT companies to not only quickly catch any potential problems, but seamlessly automate the entire maintenance process, getting ahead of most potential problems before they even occur.
And with today’s prominence of Cybercrime, that’s no longer just a benefit, but a necessity, as any mistake could lead to terrible consequences for the client. According to a report by Juniper Research, Cybercrime will cost businesses worldwide over $2 trillion this year, which is four times as much as in 2015. It shows that the losses that are a result of poor systems maintenance are very real and very costly.
But while RMM brings a wide range of benefits and possibilities to IT service providers, it’s only part of the equation for Managed Service Providers, not the end-all solution. In order to reap the most benefits from a Remote Monitoring and Management system, it can be combined with a Professional Services Automation system, which helps MSPs take their services and management to a whole new level.
PSA and RMM
There’s an abundance of products that are available to help make the work of IT service companies more efficient. In fact, there are so many options that it can sometimes become difficult for a company to choose the right solution.
But two common solutions that are often touted as essential for any professional Managed Service Provider are the aforementioned Remote Monitoring and Management and Professional Services Automation (PSA). These two software systems are not alternatives to each other, but instead complement each other’s functions and form a complete set of tools that are perfect for MSPs.
The main functions of PSA tools are to track all of the essential customer information, what work has been done and then instantly generate invoices according to the services that were provided to the clients. Basically, it serves as a centralized database of all customer information, as well as MSP processes.
How Does PSA Software Connect to RMM?
Well, to put it simply, Professional Services Automation helps track all of the work that RMM tools enable MSPs to do for the clients. While RMM handles all of the actual maintenance tasks, such as scheduling updates, automating various aspects of the IT service and monitoring systems and devices, PSA tools collect all the information that’s related to the work that’s being done, all of the information about the clients and all of the MSP operations.
It’s not difficult to see how these two systems allow Managed Service Providers to streamline most processes that relate to both the day-to-day operations of running a business and all the work that’s being done for clients. Implementing these two software tools results in not only a dramatic increase in efficiency, but significant cost reductions.
It’s clear that RMM alone provides huge benefits to the MSPs that use it. However, when RMM and PSA are implemented together, they allow you to almost completely eliminate any potential bottlenecks while maximizing the benefits provided by both of these powerful software tools.
Top 3 RMM Vendors
Comodo One RMM is a free Remote Monitoring and Management solution that packs a powerful enough punch to compete with some of the paid software solutions out there. It’s perfect for companies that aren’t ready to invest in a paid RMM solution, but want to try one out.
While the Comodo One RMM system is fairly new (it debuted in the spring of 2015), it has already made its mark as a reliable option for companies of different sizes, providing features such as process automation, real-time data accessibility and timely alerts from customer networks.
While the software is free, it offers paid premium upgrades and add-ons, such as their own managed antivirus. The basic software is powerful enough to use on its own, but you do get the option to upgrade if you want more functionality.
ConnectWise Automate RMM is a comprehensive and versatile solution that can be used by both smaller and bigger professional service providers.
While it’s not free and not even the cheapest option that’s available, ConnectWise has established itself as a leading provider of RMM systems. It has many premium features that would be hard to match by almost any of its competitors.
It’s designed to make the process of remote management as seamless as possible, providing a range of effective tools that automate tasks and processes while streamlining the IT services delivery. With ConnectWise Automated RMM, MSPs can gain complete control of their client’s networks and devices, getting ahead of potential issues even before they have a chance to arise.
Kaseya VSA is a powerful all-in-one Remote Monitoring and Management solution that provides the fastest remote control, reliable patch management, comprehensive network security and a variety of powerful monitoring tools. It’s a cloud-based integrated IT systems management and remote monitoring platform that’s easy to leverage across different IT disciplines, automating numerous processes.
With Kaseya VSA, MSPs can expand the level of control over client networks, gaining access to real-time data and powerful tools that can help make accurate and reliable decisions, quickly discovering any potential threats or issues before dealing with them efficiently and securely.
What makes Kaseya VSA great is the way that it’s designed. The intuitive and simple build means that companies don’t have to spend a lot of time deploying it, so they can start reaping the benefits immediately without disrupting business continuity.