The Next Generation Call Center (NGCC) is an all-IP call center system, which is based on the following technologies: Softswitch, IP, distributed processing, OSA/Parlay, and multimedia unified access. The NGCC can be widely applied on PSTN, GSM, NGN, TD-SCDMA, WCDMA, CDMA2000, and IMS networks. ZTE was the first to put forward the NGCC concept, and acts as the initiator, advocate, and promoter of the NGCC technology. ZTE established a NGCC R&D team in 2002, and was the first to launch a formal commercial platform. ZTE provides a stable and reliable all-IP NGCC system that meets communication network development requirements, and is in a leading position in the industry.