Workforce Management Software 2.0

Workforce Management Software 2.0 by inContact, Inc

This web-enabled software simplifies the complex task of forecasting and scheduling, provides performance management and eLearning capabilities, and eliminates the expense and administrative burden of thick-client solutions. With inContact Workforce Management, you can reduce costs by staffing appropriately to meet your workload, drive business growth and operational excellence, and improve employee effectiveness and retention.

Benefits

  • Accurately forecast your customer demand
  • Schedule and manage staff effectively
  • Empower employees to participate in the scheduling process
  • Track and promote adherence to schedules
  • Get real-time visibility into staffing and call volumes
  • Part of the Workforce Optimization Suite powered by Verint