TeamSupport

TeamSupport by TeamSupport

Easily track and view details about your customers and products with our customer service software.  Easily and quickly access information on other issues they've had recently, who else has been contacting you, and what products they are currently using. With TeamSupport, all of that data is in the system and accessible with a click.

Benefits

  • Ticket Management
    Let TeamSupport work for you, not the other way around. Most customer support teams spend a significant amount of their day following up on tickets or trying their best to avoid letting something important slip though the cracks. Easy to use features like reminders, and customizable automations mean you no longer have to worry about a high priority issue falling through the cracks.

  • Products & Inventory
    Your customers expect you to know what products they have, and TeamSupport’s integrated product database lets you track this quickly and easily. Our customer service software lets you associate products with customers so you can see at a glance what they have. You also can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.

  • Collaboration & Teamwork
    Customer Support is no longer a solitary affair with our customer service ticketing system. It requires strong teamwork from multiple departments to make sure your customers are happy. Our web-based software allows you to collaborate effortlessly with your team using a variety of features like the water cooler, groups, and internal chat.

  • Powerful Integrations
    TeamSupport is about helping you improve collaboration and efficiency. That’s why our online help desk solution interfaces with many popular business systems so you can select the best tools that work for your particular environment. And, TeamSupport’s robust API lets you integrate TeamSupport with internal systems to create a comprehensive, integrated, and seamless workflow. No more duplication of effort!

  • Collaboration & Teamwork
    Customer Support is no longer a solitary affair with our customer service ticketing system. It requires strong teamwork from multiple departments to make sure your customers are happy. Our web-based software allows you to collaborate effortlessly with your team using a variety of features like the water cooler, groups, and internal chat.

  • Powerful Integrations
    TeamSupport is about helping you improve collaboration and efficiency. That’s why our online help desk solution interfaces with many popular business systems so you can select the best tools that work for your particular environment. And, TeamSupport’s robust API lets you integrate TeamSupport with internal systems to create a comprehensive, integrated, and seamless workflow. No more duplication of effort!

  • Customer Self-Service
    Let your customer get answers 24/7 – not just when your support staff is in the office. TeamSupport has a number of tools to let your customers help themselves and even each other! Our customer portal can be customized so that it fits into your web site and your branding, and helpful features like the knowledge base, community forums and ticket-deflection make it easy for your customers to get answers.

  • Reporting & Analytics
    Customer service teams and managers benefit from TeamSupport’s best-in-class, built-in reporting system featuring powerful new business intelligence capabilities right at your team’s fingertips. Take your reporting capabilities to a whole new level with these detailed metrics so you can gain deeper customer insights in real time.