Spiceworks
73
Community Rating
Out of 3 Reviews

Spiceworks by Spiceworks Inc.

In Spiceworks’ free help desk software, you can update help desk tickets, receive service requests, post IT alerts, share maintenance schedules, provide contact info and more - all from an easy-to-configure, customizable web portal. You can also generate quick reports on all your help desk tickets – from noting how much time you spend resolving issues to identifying which devices (or departments!) create the most headaches!

Benefits

  • Receive your users’ email requests directly in Spiceworks.
  • Open, close, assign, and even respond to help desk tickets right from your mobile device – all with a few simple text commands
  • Use the Helpdesk Tech role to get rid of distractions and close tickets left and right.
  • Manage your tickets simpler than ever before
  • Quickly create helpdesk tickets or to-dos from anywhere in Spiceworks.
  • Rules allow you to easily group and take action on helpdesk tickets that meet any criteria that you set
  • Import all of the tickets in your existing system to Spiceworks helpdesk and manage those requests and to-dos alongside your IT assets in one place – making Spiceworks your mission control for everything IT!