SAP Workforce Management

SAP Workforce Management by SAP America, Inc.

Store managers use SAP Workforce Management (WFM) to plan, create, and maintain employee schedules. The process starts by defining your organization business variables and your locations; adding the employees you want to schedule for each location; and identifying the drivers which determine the levels of work necessary to complete each task at a location, including actual sales and traffic data.


  • Allows you to model your location work to create a forecast that best represents your actual requirements.
  • Enables you to effectively align your location workforce scheduling strategy with the goals of the corporation, the expectations of customers, and the career needs of your employees.
  • Allows corporate management to make workload or forecast changes and send them down through their organization. in order to control staffing requirements on an organization-wide basis.