Sales Cloud, Service Cloud
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Community Rating
Out of 261 Reviews

Sales Cloud, Service Cloud by Salesforce.com, Inc.

Salesforce CRM tools offer quick and efficient customer relationship management service for looking at things like customer loyalty and customer retention in a personal way. On-demand CRM provides capable birds-eye views of customer relationships, with histories, visual dashboards and more. Diverse CRM application sets work with the central Salesforce platform as a modern option for cloud-based CRM delivering analytics results.
SALESFORCE CRM (SALES CLOUD)
Cost of Ownership

Typical cost structure for Salesforce CRM (Sales Cloud):

License/Subscription Cost
  • Based on recurring subscription based model – per user per month (billed annually)
  • All products require an annual contract
  • Cost will vary depending on the subscription edition/plan selected – Lightning Essentials, Lightning Professional, Lightning Enterprise or Lightning Unlimited (refer pricing section for details)
  • Maintenance Cost
    • Included in the subscription cost
    • Users are not required to pay server fees or annual maintenance charges
    • Provides technical support and Help Center for resolving the issues and streamlining the implementation process through Videos, Training and Certification, Knowledge Base, Customer Community, Documentation, Interactive tutorials and Webinars
    Installation/Implementation Cost
  • Cost is over and above the subscription cost
  • Salesforce implementation can cost anywhere between $2,000 and can be delivered within 2-3 weeks or can cost over $20,000 taking 2 months for completing the implementation process
  • Implementation can be done through Salesforce implementation partners/contractors who charge anywhere from $16/hour to over $190/hour
  • Customization Cost Cost will vary depending on the type of plan selected and functional requirements selected as add-ons basis business requirements
    Data Migration Cost/Change Management/Upfront Switching Cost Cost will vary depending on the amount of CRM data to be migrated such as opportunities, cases, activities, contracts, orders, invoices, data duplication, data archiving and restoration
    Training Cost
  • Cost is over and above the subscription cost
  • Cost and duration for Sales Cloud classes vary depending on the training course opted, starting from $900/user to $2,700/user
  • Provides Salesforce Certified Programs such as Administrators, App Builders, Developers, Architects, Marketers and Implementation Experts. Cost will vary depending on the certification course opted
  • Recurring/Renewal Costs
  • Renewal cost is equivalent to the fees paid annually for the subscription, customization cost for add-on charges such as for knowledge base users need to pay $50/user/month and for additional data storage capacity - $250/GB/month
  • Users need to incur additional cost for premium support services, application administration, data archiving and restoration services opted for
  • Pricing Details
    Product Name Description Price/Details
    SalesforceIQ CRM Starter
    • Automatic Data Capture
    • Customizable sales tracking
    • Intelligent follow-up reminders
    • Contact auto-complete
    • Shared address book
    • Sent email notification
    • Seamless collaboration
    • Smart mobile apps
    • Chrome Extension
    • Webinars and Live Trainings
    • $25/user/month
    • Up to 5 users
    • All per user products require an annual contract and are billed annually
    Salesforce Lightning Professional
    • Account Contact Management
    • Opportunity Tracking
    • Lead management
    • Task and event tracking
    • Customizable reports and dashboards
    • Mobile access and administration
    • Chatter – company special network
    • Outlook side panel and sync
    • Role permission
    • Case management
    • Campaigns
    • Quotes and orders
    • Collaborative forecasts
    • Mass email
    • Sales data
    • Sales Cloud engage
    • $75/user/month
    • All per user products require an annual contract and are billed annually
    Salesforce Lightning Enterprise
    • Includes all features of Professional Plus
    • Workflow automation
    • Enterprise territory management
    • Profiles and page layouts
    • Custom app development
    • Integration via web service API
    • Salesforce identity
    • Salesforce Private AppExchange
    • Report history tracking
    • Approval automation
    • Sales data
    • Sales cloud engage
    • $150/user/month
    • All per user products require an annual contract and are billed annually
    Salesforce Lightning Unlimited
    • Includes all features of Enterprise Plus
    • Unlimited customizations
    • Unlimited custom apps
    • Multiple sandboxes
    • Additional data storage
    • 24X7 toll free support
    • Access to 100+ admin services
    • Sales data
    • Sales cloud engage
    • $300/user/month
    • All per user products require an annual contract and are billed annually
    Deployment Options What options are available for product deployment? Cloud-based/SaaS
    Pricing Model What is the pricing model?
    • Subscription-based licensing
    Minimum Commitment Minimum subscription of 1 year is required
    Custom Quote Can you get a custom quote? No
    Free Trial Does the vendor provide a free trial option? Yes
    Product Limitations

    Some of the product limitations include:

    • The cloud-based solution is rigid and does not allow users to modify and customize the fields
    • Salesforce CRM solution is not user friendly and particularly, difficult to navigate
    • Users need to incur additional cost for getting support services and hire third-party vendor/s for support or training
    • Does not allow users to perform mass deletion. Instead it only allows users to delete tasks by clicking one by one
    • The solution does not support mass email campaigns and users need to incur additional cost for adding this functionality
    Competitors

    NetSuite CRM+: Starting at $129/user/month

    SAP CRM: Starting at $75/user/month

    Sage CRM: Starting at $39/user/month

    Benefits

    • With these types of cloud CRM, companies get the tools that they need to manage a sales funnel in a way that boosts conversions and optimizes deal potential. 
    • Build a marketing cloud for understanding e-mail campaigns and more. 
    • Salesforce user interfaces help provide a familiar context for CRM review and other tasks.
    • By sourcing a CRM solution from an established and well-known vendor in the field, companies get all of the functionality of the vendor's sales cloud and service cloud options, for investing in all of what customer relationship management software has to offer -- critical business intelligence focused on the customer experience.