Pega CRM
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Pega CRM by Pegasystems Inc.

Pega CRM is a set of social CRM solutions aimed at facilitating better customer relationships and driving a business forward.
Cost of Ownership

Typical cost structure for Pega CRM:

License/Subscription Cost
  • Subscription based model – per user per month
  • Pricing includes upfront cost for maintenance, upgrades, customization & integration
  • Maintenance Cost
    • Included in the monthly subscription cost
    • Provides telephone and online support which is included in the package opted
    • Pega offers service packs, troubleshooting procedures, release notes, documentation, online product help, tips and tricks, whitepapers and product bulletins
    Installation/Implementation Cost Included in the monthly subscription cost
    Customization Cost Cost will vary depending on the functional requirements or the services opted for
    Data Migration Cost/Change Management/Upfront Switching Cost Dependent on the current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system
    Training Cost
  • Cost will vary based on the type of training course opted for
  • Provides robust support through array of demos, tutorials, videos, on-demand webinars, My support portal, Pega knowledge base, product documentation, forums and newsletters for streamlining the implementation process
  • Recurring/Renewal Costs Cost is equivalent to the fees paid monthly or annually, based on the number of users plus maintenance support, monitoring, upgrades and premium support service opted for
    Pricing Details
    Product Name Description Price/Details
    Subscription Cost
    • Pega CRM comes in multiple bespoke packages
    • Each payment plan is fully scalable
    • Provide support and guidance via online and telephone support included in the package chosen

      Price includes Siebel CRM Base Application + Other industry specific CRM solutions

      • Siebel CRM Base: $3,750/named user license plus $825/named user license for software update, license and support
      • Siebel Communication, Media and Energy CRM Base Option: $400/named user license
      • Siebel Financial Service CRM Base Option: $400/named user license
      • Siebel Life Science CRM Base Option: $400/named user license
      • Siebel Manufacturing CRM Base Option: $400/named user license
      • Siebel Distribution CRM Base Option: $400/named user license
      • Siebel Public Sector CRM Base Option: $400/named user license
      • All other industry specific CRM solution: $88/user named license for software update license and support
    Deployment Options What options are available for product deployment? Cloud-based/SaaS
    Pricing Model What is the pricing model?
    • Subscription-based licensing
    Minimum Commitment No minimum commitment required for purchase
    Custom Quote Can you get a custom quote? Yes
    Free Trial Does the vendor provide a free trial option? No
    Product Limitations

    Some of the product limitations include:

    • Does not provide seamless integration with Salesforce
    • Does not offer billing and invoicing feature for users when compared to similar CRM tools
    • UI is not user friendly
    • Does not support non-English languages
    • Does not have an API for integration with other third party apps
    • Limited customization support

    Oracle Siebel: Starting at $400/named user license

    Infusionsoft CRM: Starting at $99/user/month

    MS Dynamics CRM: Starting at $15/user/month


    • Pega CRM allows companies to put in place a system to glean business intelligence from everyday behaviors and interactions. Using metrics like customer satisfaction, companies can better understand the customer experience, and the behaviors and histories of the people that they do business with. This can help with lead generation and deal-making and other parts of a sales process. Companies use these kinds of customer relationship management tools to enhance the sales funnel and empower sales staff in the field.

    • With Pega CRM, there's a particular emphasis on business process management. Use Pega BPM CRM features to control and craft a business process in a way that makes sense to customers. Look at each business process or business rule through the prism of self-service business intelligence tools, and get analytics on your site with one of the best CRM solutions.

    • Benefit from a system with visual dashboards and other features built for improving the customer experience and charting a path for growth. Consider how these types of social CRM applications can influence things like e-mail marketing, social media marketing, websites and corporate digital platforms. Let Pega CRM work for you to bring a business squarely into the 21st century, and empower sales teams to do their work in a new way.