OpenScape™ Contact Center

OpenScape™ Contact Center by Siemens AG

OpenScape™ Contact Center Enterprise is an integrated multi-channel contact center solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single server. Multiple OpenScape Contact Center Enterprise servers can be networked across physical or virtual sites for increased scalability to up to 7,500 active agents.

Benefits

  • Achieve first contact resolution with intelligent multi-channel contact routing
  • Improve interaction handling efficiency with intuitive, multi-channel Agent Desktops
  • Streamline contact center operations with powerful management tools
  • Deploy easily with modular growth and scalability