OpenScape Cloud Contact Center

OpenScape Cloud Contact Center by Siemens AG

OpenScape Cloud Contact Center is based on the Software-as-a-Service (SaaS) contact centre platform from inContact (NASDAQ: SAAS), the leading provider of on-demand contact centre software and agent optimisation tools. OpenScape Cloud Contact Center is designed to simplify the agent interface, streamline contact centre management and improve the customer experience, all at a lower Total Cost of Ownership (TCO) than premise-based solutions.

Benefits

  • It allows companies to easily add part-time, temporary or seasonal agents to their existing contact centre, giving them ultimate flexibility in day-to-day operations.

  • Hosted in inContact’s best-in-class data centres, OpenScape Cloud Contact Center offers the reliability and security of a private cloud but with more flexible, yet affordable deployment options.