OmniTouch Contact Center

OmniTouch Contact Center by Alcatel-Lucent

Alcatel-Lucent OmniTouch™ Contact Center Standard Edition is the ideal solution for companies with contact centers that are mainly driven by voice interactions, addressing installations of all types and sizes, from small to large capacities. OmniTouch CC Standard Edition offers an embedded solution with both Alcatel-Lucent OpenTouch™ Business Edition and OmniPCX™ Enterprise, where contact center capabilities, such as supervision and distribution can be managed within the call server. 

Benefits

  • Reduced total cost of ownership with quick deployment
  • Single competency for administration, supervision and reporting
  • Look-ahead routing and distribution allow for better planning and resourcing
  • Comprehensive range of features to meet the varied needs of any contact center
  • Flexible and programmable, allowing automatic changes to distribution rules depending on time of day or day of week
  • Simple WYSIWYG management interface allows optimum responsiveness to business needs
  • Full suite of real-time and historical reporting tools for performance awareness