Nimble CRM
90
Community Rating
Out of 32 Reviews

Nimble CRM by Nimble

Nimble’s social contact relationship management (CRM) solution focuses on managing and engaging the contact to improve the relationship. Compared to the big CRM solutions, its sales and marketing functionality is limited; however, Nimble has a lot to offer small and medium-sized businesses that want a complete view of their contacts’ online social activity and engagements with the contact. 
NIMBLE CRM
Cost of Ownership

Typical cost structure for Nimble CRM:

License/Subscription Cost
  • Pricing is based on the number of licenses an organization purchases
  • Recurring monthly subscription-based model – per user per month
  • Provides both monthly and annual plans
  • Annual plans are provided at 12% discount for user’s entire account
  • Additional upgrades or licenses are billed on pro-rated basis
Maintenance Cost
  • Included in the subscription cost and additional upgrades billed on pro-rated basis
  • Provides Nimble Support Suite on how-to articles, videos and FAQ’s, weekly open webinar for understanding the system, access to previous videos
  • Users can also log-in trouble tickets via the support suite
Installation/Implementation Cost Costs $15/user/month over and above the subscription cost
Customization Cost Will vary depending on the functional requirements such as upgrading storage capacity, group messages and adding additional contacts information, configurable dashboards, type of data elements required for tracking, complexity of workflows, forms to collect additional data, UI changes, etc.
Data Migration Cost/Change Management/Upfront Switching Cost Dependent on the current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system
Training Cost Cost will vary based on the type of training program opted for
Recurring/Renewal Costs Renewal cost is equivalent to the fees paid monthly as subscription fees, based on the number of users plus additional upgrades, maintenance and account upgrades opted for
Pricing Details
Product Name Description Price/Details
Subscription Cost
  • Contact Management
  • Sales and Marketing Automation
  • 100 Group Messages/Day (account upgrades available)
  • 25,000 Contact Records
  • Deal Pipeline and Reporting
  • E-mail Tracking and Analytics
  • 2 GB Storage/user (account upgrades available)
  • Android and iPhone App
  • $22/license/month billed annually
  • $25/license/month billed monthly
  • $10/month for additional 10,000 account contacts
  • $10 for an additional 10 GB
  • Additional space in 25 GB increment costs $25/user/month
  • Upgrade to 200 or 300 group messages/user/day for an additional $10 or $20/user/month
Deployment Options What options are available for product deployment?
  • Cloud-based/SaaS
Pricing Model What is the pricing model?
  • Subscription-based
Minimum Commitment Is there a minimum monthly or yearly commitment required for purchase? No minimum commitment required for purchase
Custom Quote Can you get a custom quote? Not Available
Free Trial Does the vendor provide a free trial option? Yes, 14 Day Trial
Product Limitations

Some of the product limitations include:

  • Does not integrate fully with LinkedIn
  • Does not support task management feature
  • The solution offers a separate contact database and therefore lacks contact synchronization as there is no inbuilt tool to automatically sync contacts from Gmail
  • Does not support email tracking functionality
  • Does not support Facebook message integration
  • Does not offer any sort of fee-based maintenance agreement for enhanced training support
Competitors

Salesforce CRM: Starting at $25/user/month

Sugar CRM: Starting at$60/user/month

Microsoft Dynamics CRM: Starting at $15/user/month

Benefits

  • By creating a focus on engagement and relationships, Nimble CRM is able to bridge that divide that’s so important in the CRM market – the one between teams and customers. In very important ways, the competitive intelligence provided by Nimble CRM helps companies to assess their relationships and improve customer satisfaction.
  • One key way that Nimble CRM boost outcomes is in “social design” – in social media marketing and other types of proactive marketing that are driving so much of today’s mobile and e-commerce. With social CRM functionality and a design that is based on outreach, Nimble Customer Relationship Management helps with all sorts of marketing campaign decisions, while automating a lot of what goes on in the digital world (with marketing automation as a major part of feature sets). 
  • Other elements of Nimble CRM include some focus on internal operations – get an in-depth report on CRM-centered metrics, and possibly, insight into a supply chain or other important parts of business processes. Support business decisions the right way – with Customer Relationship Management solutions that help to get the job done.
  • Monitor engagement and participation in new ways – and build on those successes to speak more precisely to target audiences. It’s all part of a design that’s eminently affordable and cost-effective for a business office, to give a firm a competitive advantage in business intelligence and analytics.