NICE IEX Workforce Management

NICE IEX Workforce Management by NICE Systems

Workforce professionals have made NICE IEX the top choice for over 20 years, because building top-notch capabilities is what we do. Solution depth and configurability delivers highly tuned forecasts and schedules, and automates processes to free you to focus on higher value activities. Simple end user interfaces make it easy for every employee to 'own' their schedule and their performance.

Benefits

  • Transparency - Factor multiple methodologies, contact channels, departments and skills types into your forecasts and schedules
  • Insight - Real-time visibility into service queues and employee adherence so you can take early action to solve issues
  • Motivation - Simple end user interfaces and tools to ensure employees own their schedules and performance - requesting time-off, trading shifts and sharing ideas
  • Cloud - All the scale and performance of enterprise software, available on-premise or via the cloud