Genpact Business Process Management

Genpact Business Process Management by Genpact

Genpact’s BPM solution leverages our deep domain experience, process knowledge, and global best practices beyond just core workflow capabilities to deliver best-in-class services to clients. Our integrated CMMi project methodology ensures that process change management and ProFlowSM implementation can be executed in parallel with the required hand-offs and common tollgates for the customer process transition to Genpact


Genpact’s end-to-end service offerings for the BPM practice includes:

  • Commercial BPM/Workflow Product Evaluation—based on the current and future application landscape of the organization
  • Process consulting for specific domains—aligned to Genpact’s process expertise in Finance & Accounting, Insurance, Supply Chain Management, etc.
  • Program delivery on leading commercial BPM products as pure-play BPM tools with people-intensive processes, and integration to other enterprise-level applications
  • Defined partnership model for different commercial BPM products—work with customer team and customer technology partners, program management, process analysis, and re-design
  • A wide variety of workflow usage and expertise on commercial products (Savvion, FileNet, Matrix10, AVAYA ) and homegrown (Expeditor, Wortex, Capture) workflow applications