CompuCom® Systems WCS Solutions

CompuCom® Systems WCS Solutions by CompuCom Systems, Inc.

Driving down the costs of desktop and application support and management: It's a constant battle at most organizations. So, too, is the desire to improve the service experience, align IT services with the business and, most importantly, deliver the latest technology to end users faster. Through our Desktop & Application Management services, CompuCom® can help you address challenges like these while also serving as the trusted advisor you need to take a more strategic approach to IT management. We offer a variety of support options via teams in the United States (2,500 certified on-site field support technicians), Mexico City and Pune, India.

Benefits

Our flexible Desktop Management delivery models are designed to fit your budget and meet your fluctuating support needs. Services provide:

Level 3 support (platform support and triage)
  • Deliver desk-side support for incident, request and change management.
  • Provide on-call 24x7 support for critical issues.

Patch management
  • Test and distribute Microsoft and select third-party application security updates.
  • Follow best practices for a proven and formal phased-distribution approach.
  • Identify root cause of and remediate patch errors and failures.
  • Enable auto-remediation for noncompliant systems.

Antivirus management (endpoint protection management)
  • Monitor and plan for malware and other potential security threats.
  • Verify all devices have the latest antivirus software and definitions.
  • Enable auto-remediation for noncompliant systems.
  • Implement advanced audit and verification services.

Image engineering and management
  • Execute automated build process to address hard drive crashes.
  • Perform quarterly image updates, and provide PC and virtual desktop infrastructure (VDI) image support.
  • Simplify and automate the image process (light-touch imaging, zero-touch imaging, user-driven imaging).

PC configuration life cycle management (PCCLM) support and maintenance
  • Provide application-level support for device management tools such as System Center Configuration Manager, Altiris and LANDesk.
  • Integrate platforms to enable event orchestration and automation.

Mobile device management (MDM)
  • Provision and manage smartphones and tablets (iOS, Android and Windows devices).
  • Define and maintain MDM policies and reporting.
  • Implement MDM platform (on-premises, SaaS) for all leading MDM solutions (e.g. MobileIron, Airwatch, Good, XenMobile).

VDI management (hosted virtual desktop management)
  • Manage and support the VDI infrastructure, and maintain the image.
  • Provision desktops.
  • Monitor and maintain virtual session-based performance.

Application support
  • Provide troubleshooting and other services to confirm desktop applications work properly.