Cisco Unified Contact Center Enterprise

Cisco Unified Contact Center Enterprise by Cisco Systems, Inc.

Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

Benefits

  • Delivery of each contact to the most appropriate resource anywhere in the enterprise 
  • Comprehensive customer profiles using contact-related data 
  • Segmentation of customers, and monitoring of resource availability 
  • Routing to the most appropriate resource to meet customer needs and conditions 
  • Presence integration to increase caller satisfaction through improved agent performance