Cherwell Service Management® delivers a customer-friendly IT self-service portal, powerful dashboards and reporting, and superior mobility to your organization—as well as providing PinkVERIFY® certified ITIL® processes such as: Incident Management, Change Management, Problem Management, CMDB, and much more. Deliver ease of use, flexibility, and power to your service desk customers today—at a price your organization can afford—without compromising future ITSM system scalability, expansion, and power. We’re not just your average SaaS provider—with Cherwell Choice™ licensing and hosting, you choose what works best for your business—subscription or purchase, hosted on-premises, hosted by Cherwell, or hosted by a third party. Cherwell Service Management is the IT Service Management Platform of choice for enterprise companies worldwide.
The Industry’s Best Collaborative Self-Service Portal
Leverage your limited IT resources and increase customer satisfaction with an efficient IT self-service portal
our customers report up to 65% productivity increases. As your organization expands, easily consolidate multiple portals into a single site and drive higher usage levels throughout your customer base.
Business Intelligence Dashboards and Reporting
CSM delivers premium business value dashboards at your fingertips—the right information at the right time
with automatic updates.
Leverage CSM for multidimensional reporting and configurable alerts and drill downs, generating the right reports for every manager in your organization.
- Truly Codeless and Completely Configurable
Highly configurable, flexible, and infinitely codeless, CSM can do business the way you do business. Design and build your own advanced system and business processes to fit unique business requirements—or just order CSM out-of-the-box. As your organization grows, CSM can transform your corporate help desk into an IT service management powerhouse.
- Mobile Browser, Native Android and iOS Apps for Best ITSM Data Access
Rely on anytime, anywhere access—via data-rich mobile browser and native Android and iOS applications—to drive decisions and manageyour business. With CSM, it’s like having on-demand business GPS inyour pocket—make decisions and manage by exception from anywhere.
- Flexible Licensing and Hosting Models
CSM licensing delivers a complete solution with intelligent concurrent licensing for all standard clients—no additional client fees, no hidden server fees, and no end-user fees. We’re not just your average SaaS provider—with Cherwell Choice™ licensing and hosting, you choose what works best for your busines —subscription or purchase, hostedon-premises, hosted by Cherwell, or hosted by a third party.