Business Communications Management

Business Communications Management by SAP, Inc.

Boost customer satisfaction – quickly – with our rapid-deployment solution for SAP Business Communications Management. An integrated package of contact centre software and implementation services, this solution is designed for rapid results.


  • Improve contact centre performance with real-time visibility into operations 
  • Speed up your response times and decrease customer wait time 
  • Automate the handling of routine inquiries 
  • Increase staffing flexibility by using work-at-home and remote agents