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Bpm'online CRM by bpm'online

Bpm'online CRM software helps connect the dots between marketing, sales and customer service by efficiently managing the complete customer journey – from lead to order, and to ongoing account maintenance. Key features of bpm'online CRM include 360° customer views, business process management, lead management, mobile sales, opportunity management, omni-channel communications, project management, document flow automation, contact center automation, case and incident management, service level management and many more.


  • The agility to change processes in the CRM faster than ever: Bpm'online products are backed by a robust business process management platform. Changing processes in bpm’online is easy – you don’t need to be a technology specialist and there is no coding. Bpm'online offers the agility to continually test, modify, and improve processes to stay tuned to the new business environment. 
  • Align marketing, sales and service on a single CRM platform: Bpm'online offers three products on one platform to connect the dots between marketing, sales and service. The system delivers end-to-end processes to manage the complete customer journey – from lead to order to continued customer service excellence. 
  • Bpm'online has been widely recognized by key industry analysts (such as Forrester, Gartner, Nucleus Research) and received multiple awards (CRM Market Awards 2015, ISM Top 15 CRM Award, 2015 CRM Excellence Award, 2014 ROI Award and others).