athenaCollector
86
Community Rating
Out of 213 Reviews

athenaCollector by athenahealth, Inc.

Conventional medical billing systems give you just software. athenaCollector delivers more, combining our network of over 75,000 providers, our continuously updated rules engine, and our back-office teams working on your behalf. Our experts take on your most time-consuming tasks, like claim submission and follow-up, denial management, payment posting and more, getting practices paid 6% more, and 32% faster.1 By working at massive scale for our 72,000+ clients, athenahealth drives results with unparalleled accuracy and efficiency. It’s part of our proven approach. 
ATHENACOLLECTOR
Cost of Ownership

Typical cost structure for athenaCollector:

License/Subscription Cost Based on recurring subscription fee model – per user per month
Maintenance Cost Included in the subscription cost and provides on-going support via telephone, email, 24X7 support, online chat and knowledge repository
Installation/Implementation Cost No set up fees required, included in the subscription cost
Customization Cost Provides customizable plans and cost will vary depending on the functional requirements selected as an add-on
Data Migration Cost/Change Management/Upfront Switching Cost Dependent on your current software, amount of clinical data to be migrated, extracting data from a legacy system, complexity of data, gaps between the existing system and the new system
Training Cost
  • Does not provide free technical support
  • Dependent on the type of training module selected along with services such as administrator training, group training and training courses
Recurring/Renewal Costs Recurring monthly fee depends on the subscription model selected and includes maintenance, monitoring, upgrades, training and support
Pricing Details
Product Name Description Price/Details
Subscription Cost
  • Care Co-ordination
  • Billing Estimates
  • Claim Scrubbing
  • Claims Management
  • Code and Charge Entry
  • Patient Payment History
  • Payment Processing
  • Practice Management
  • Remittance Advice
  • Statements and Collections
  • Starting from $199/user/month
  • Price reduces as more number of users are added
Deployment Options What options are available for product deployment? Cloud-based/SaaS
Pricing Model What is the pricing model? Subscription-based / Quote-based
Minimum Commitment Is there a minimum monthly or yearly commitment required for purchase? Minimum commitment of 90 days is required
Custom Quote Is there an option of requesting custom quote? Available
Free Trial Does the vendor provide a free trial option? No
Product Limitations

Some of the product limitations include:

  • The cloud-based solution does not provide free technical support and the users face usability issues due to its complicated interface
  • Does not facilitate preparation of instructions and other educational materials for patients to take as they leave the physician's office
  • Does not support e-Fax functionality
  • Does not let users edit multiple claims simultaneously. Users can only edit each individual claim separately
  • Does not support changes or edits in a group. Users have to make the required changes or enter payment information multiple times
Competitors

AdvancedPM: Starting from $429/user/month

eClinicalWorks v10 (EHR Suite): Starting from $449/user/month

CureMD Practice Management: $195/user/month

Benefits

  • Keeping claims error-free 
  • Expert medical billing teams that reduce work and hassle 
  • ICD-10 update: Business as usual for athenahealth clients 
  • Succeed with quality programs 
  • Coaching you for optimal financial results