Aspect Workforce Management

Aspect Workforce Management by Aspect Software, Inc

Aspect® Workforce Management system provides comprehensive planning and tracking across customer service, collections and back office organizations.?Aspect Workforce Management Software delivers seamless enterprise engagement through advanced forecasting, scheduling, tracking, adherence monitoring, and seat planning capabilities.

Benefits

  • Reduce the number of employees required to service customers by 10% to 40% through improved forecasting and optimized schedules 
  • Improve employee productivity by 20% through better schedule adherence 
  • Reduce time spent managing schedules through employee schedule self-service 
  • Increase seat utilization and decrease real estate costs through better seat management 
  • Improve analyst productivity through UC enablement