Benefits and Insights

Why use OnPay Payroll?

Key differentiators & advantages of OnPay Payroll

  • Automation: This system can automatically calculate both state and federal payroll taxes and withholdings. The system can also file tax forms and make tax payments. 
  • Accuracy: OnPay guarantees tax filing accuracy, and pledges to cover any fees that result from an error in tax calculation or filing. 
  • Saves Time: By integrating with other software and offering employee self-service functions, OnPay saves businesses time by eliminating the need for time consuming tasks like data entry. 

Industry Expertise

OnPay serves small businesses across all 50 states, processing more than $2 billion in payroll annually.

Key Features

  • Employee Management: OnPay provides employee self-service, allowing employees to enter personal details, make changes and access their pay stubs and tax forms. 
  • Multiple Pay Rates: OnPay supports direct deposit, check and debit card payments. The system also allows users to pay different types of employees, including salaried employees, hourly workers and contractors.  
  • Tax Filing: The solution can process tax filings, including special tax filings for clergy and nonprofits. OnPay assists users with taxes by calculating, paying and filing tax forms automatically.
  • Customizable Pay: Businesses can schedule pay runs to match their business functions, make corrections and even cancel pay runs if necessary. 

Product Limitations

Some of the product limitations include:

  • Does not support attendance management
  • The solution does not provide multi-country payroll processing
  • Lacks compensation management functionality
  • The solution does not provide a smartphone app
  • Direct deposity functionality is not available to all employers

OnPay Suite Support

mail_outlineEmail: Clients can receive support through an online chat, accessed directly through OnPay’s website.
phonePhone: Phone support is available to all users and can be accessed from 9 AM to 8 PM ET, Monday through Friday.
schoolTraining: OnPay’s Knowledge Center provides users with detailed articles on a variety of topics, including how to begin services, specific tax information for each state and much more.
local_offerTickets: Support requests can be submitted directly through OnPay’s Knowledge Center.
Cost of Ownership

Cost Structure for OnPay:

License/Subscription Cost OnPay’s pricing is subscription-based model, based on the number of active employees. The subscription includes payroll features, employee management, benefits, integrations and unlimited pay runs.
Maintenance Cost Maintenance costs are included in the subscription cost.
Installation/Implementation Cost This cost is included in the subscription cost
Customization Cost Limited customization options are offered, and the cost of customization varies depending on the functional requirements.
Data Migration Cost/Change Management/Upfront Switching Cost The pricing is dependant on the current software, amount of data to be migrated and the complexity of the data fields.
Training Cost OnPay provides free tutorials on employee maintenance, payroll settings and system integrations
Recurring/Renewal Costs This cost is equivalent to the recurring subscription fee.
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