[Home](https://www.selecthub.com/) \> [Long Term Care](https://www.selecthub.com/category/long-term-care/) \> [Long Term Care Software](https://www.selecthub.com/c/long-term-care-software/) \> PointClickCare Categories: * [Long Term Care Software](https://www.selecthub.com/c/long-term-care-software/) * [Home Health Software](https://www.selecthub.com/c/home-health-software/) * [Senior Living Software](https://www.selecthub.com/c/senior-living-software/) * [...](#) ## What Is PointClickCare? **Industry Specialties:** Post-Acute Care, Long-Term Care Facilities, Senior Living Communities PointClickCare is a cloud-based integrated solution that helps long-term care practices of all sizes manage revenue cycles and point-of-care documentation while electronically validating patient visits. It simplifies various administrative tasks, including scheduling, billing, care planning and reporting. Businesses can use embedded financial capabilities to receive payments, submit claims and remain compliant. It helps extended care providers optimize revenue and administrative workflows while managing the complete lifecycle of resident care. Care providers can take prompt decisions with instant insights while sharing them within their network to improve patient support. Features like Integrated billing, care services and administrative processes offer real-time visibility into the entire operation. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Long+Term+Care+Software&product%5Fname=PointClickCare&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flong-term-care-software%2Fpointclickcare%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fe5a90182cc81e12ab5e72d66e0b46fe3-8f166aeaaa6b10252a44e88786334904%2Fresources%2Fnormal%2Flogo.png%3F1722372310) [Contributors](#view-contributors) ![Christina George]() Written by Christina George Technical Content Writer [ Read Bio](https://www.selecthub.com/author/christina-george/) ![Dianna Dragonetti]() Written by Dianna Dragonetti Technical Content Writer [ Read Bio](https://www.selecthub.com/author/dianna-dragonetti/) User Sentiment i ![User satisfaction level icon: great]() Based on 53 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #4 PointClickCare is ranked #4 on the top 10 Long Term Care Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=long-term-care-software&product%5Fslug=pointclickcare&slug=pointclickcare&product%5Fname=PointClickCare&category=Long+Term+Care+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flong-term-care-software%2Fpointclickcare%2F) ## PointClickCare Pricing Based on our most recent analysis, PointClickCare pricing starts in the range of $100 - $500. [Get Price Quote](https://pmo.selecthub.com/get-product-pricing-medical/?category=Long+Term+Care+Software&product%5Fname=PointClickCare&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flong-term-care-software%2Fpointclickcare%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fe5a90182cc81e12ab5e72d66e0b46fe3-8f166aeaaa6b10252a44e88786334904%2Fresources%2Fnormal%2Flogo.png%3F1722372310&price=3) Price $ $ $ $ $ i Starting From Custom Quote i Pricing Model Quote-Based Free Trial No ## Training Resources PointClickCare is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for PointClickCare: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## PointClickCare Benefits and Insights Why use PointClickCare? ### Key differentiators & advantages of PointClickCare * **Enhance Patient and Family Communication:** Automate timely and relevant communication, fostering stronger patient-provider relationships and improving patient satisfaction. * **Improve Revenue Management:** Check eligibility verification and create workflows for claims management to minimize unpaid claims and reduce manual process. Use an in-built CRM to identify and target high-value referral sources to optimize revenue generation. * **Reduce Documentation Time:** Use electronic patient intake, referral management, medication management, integrated point-of-care documentation, and automated data capture to streamline clinical workflows and improve data accuracy. * **Streamline Eligibility Verification:** Pre-check insurance coverage in real time for multiple patients at a time. Batch-verify eligibility weekly to identify gaps in coverage, giving your staff time to follow up with patients and family members. ### Industry Expertise PointClickCare is a healthcare solution designed for long-term care providers of all sizes in post-acute care agencies, long-term care facilities and senior-living communities. ## PointClickCare Reviews Based on our most recent analysis, PointClickCare reviews indicate a 'great' User Satisfaction Rating of 88% based on 53 user reviews from 4 recognized software review sites. ![User satisfaction level icon: great]() 53 reviews 88% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of PointClickCare reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Easy-To-Use:** Reviewers mentioned that the application is user-friendly and offers hassle-free navigation. The charting and EMAR systems are simple to learn and offer color-coded patient bars for better prioritization. * **Functionality:** It supports EHR, CRM, billing, point of care, accounting and scheduling from one place, said users who talked about the application’s all-in-one functionality. * **Intuitive:** Users who mentioned this feature said the solution is intuitive making it easy to find reports, monitor dashboards and navigate workflows. #### Cons * **Implementation:** According to reviewers, the setup and implementation can be complex and time-consuming, however, once complete things run smoothly. * **Customer Support:** Reviewers noted that the system’s customer support is sluggish to respond to queries and issues, they advise visiting their online community platform, Pulse, for insights. * **Lags:** Some users said that the software encounters errors and lags occasionally, requiring strong internet connectivity to function well. #### Researcher's Summary: PointClickCare is a comprehensive healthcare solution for long-term and post-acute care providers. It enables users to streamline operations, improve patient care, and enhance financial performance with automation, digitization and workflows. Core functionalities include robust scheduling, comprehensive patient intake, and efficient claims management. Automating tasks like communication, documentation, and eligibility verification free up staff time for patient care. A notable feature is the integration of clinical and financial modules, enabling data-driven decision-making. However, users have reported implementation challenges and issues with customer support. Overall, the platform offers a user-friendly interface and comprehensive functionalities but potential users should carefully evaluate the total cost of ownership, including additional monthly costs for some modules. ## Key Features * **Scheduling:** View all staff and patient schedules using a comprehensive and configurable scheduler and calendar. Make changes using a drag-and-drop tool to adjust appointments with extensive filtering capabilities. * **Automated Care Messaging:** Update your patients and their family members about appointments, health reviews and time-sensitive information using push notifications. Automate manual communication outreach and send targeted messages to staff via email, voice messages and texts. * **Mobile App:** Improve your staff’s efficiency by streamlining workflows with Companion, a mobile app that provides access to prioritized task lists, med pass and point of care documentation. Capture and bill unscheduled services remotely and share billing information to improve the accuracy of your documentation and invoicing. * **CRM:** Streamline your admission processes, manage referral sources, track marketing campaigns using digital workflows and integration with referral partners. Access embedded reporting so you can focus on high-value sources. * **Document Management:** Increase efficiency and compliance by electronically capturing all patient care documents and storing them in a centralized, secure location. Use automated tools to store and access documents. Streamline patient intake with auto-populated fields, templates and e-signatures. Access a dashboard with completion statuses and alerts when your patients’ documentation is complete or needs additional data. * **Eligibility Verification:** Save time by checking patient insurance coverage electronically and in batches. Minimize the risks of non payments by identifying potential coverage gaps so you can proactively address them with patients and their family members. Maximize revenue with historical data to identify the ideal mix of patients, so you can screen and accept the most profitable patients. * **Medication Management:** Manage all aspects of the medication lifecycle, including prescribing, dispensing, administration, and Med Pass monitoring with a single workflow. Integrate with pharmacies for streamlined electronic prescribing and refill requests. * **General Ledger/Account Payable:** Streamline your accounting at the end of the fiscal year by managing financial transactions and reports internally and integrating accounts receivable and billing with the clinical module. Review financial performance using embedded reports for GL, AP, 1099 Processing, and bank reconciliation. ## Approach to Common Challenges * **Inefficient Staff Management:** Streamline administrative tasks with a mobile app that enables clinicians to access schedules, patient information, and documentation remotely, optimizing their time management. Automate care messaging and utilize electronic documentation, eliminating manual processes and allowing staff to focus on patient care. * **Complex Claims Management and Reimbursement Delays:** Use batch eligibility verification, automated claims management, and integrated financial reporting within PointClickCare to reduce claim denials and accelerate reimbursements. * **Lengthy Administrative Tasks and Paper Documents:** Optimize processes like medication management, point of care documentation and automated care messaging by digitizing workflows and input. * **Inefficient Patient Intake and Onboarding:** Automate patient intake, use batch-checks for eligibility verification pre-admission, and digitize document management to streamline the onboarding process. ## Cost of Ownership Frequently asked questions regarding PointClickCare pricing include: **Q: How is PointClickCare priced** PointClickCare typically employs a subscription-based model with tiered pricing based on the size of the organization, the number of users, the number of patients and the specific modules required. This means the cost can vary significantly depending on your needs. **Q: Are there additional fees beyond the monthly subscription** Reviewers mentioned increased costs for additional modules, while the website shows additional costs for pharmacy integrations. ## Limitations At the time of this review, these are the limitations according to user feedback: * Additional modules can bring up costs. * Occasional lags. * Slow customer support. ## Demo Resources * **Online Community Platform:** Get peer advice from current customers for tips, tricks and troubleshooting. * **Smartzone:** Access online resources 24/7 for implementation training, orientation and staff refresher training. * **Customer Support Portal:** Search help files and knowledge base articles for answers to your questions. Create a case if you can’t find the answer to your query. ## FAQs Frequently asked questions regarding PointClickCare include: **Q:How does PointClickCare handle data security and privacy** A: PointClickCare is HIPAA compliant, uses Secure Socket Layer (SSC) technology and security system roles to handle data security and privacy. **Q: How does PointClickCare integrate with other healthcare systems** A: PointClickCare offers an integration product, Marketplace, that provides integrations with hundreds of healthcare systems including pharmacy systems, medical CRMs, survey solutions and EHRs. ## Compare Long Term Care Software These are the top products most often compared. Generating Scorecard... Compare to PointClickCare You can choose 4 products to compare [ Netsmart ](https://www.selecthub.com/p/ehr-software/netsmart/) [ MatrixCare ](https://www.selecthub.com/p/home-health-software/matrixcare/) [ EpicCare ](https://www.selecthub.com/p/ehr-software/epiccare/) [ Caremerge ](https://www.selecthub.com/p/senior-living-software/caremerge/) [ Oracle Ambulatory EHR ](https://www.selecthub.com/p/ehr-software/oracle-ambulatory-ehr/) [ Cantata Health Solutions ](https://www.selecthub.com/p/mental-health-software/cantata-health-solutions/) [ American HealthTech ](https://www.selecthub.com/p/long-term-care-software/american-healthtech/) [ StoriiCare ](https://www.selecthub.com/p/senior-living-software/storiicare/) [ Eldermark ](https://www.selecthub.com/p/senior-living-software/eldermark/) Generating Scorecard... Compare to PointClickCare ## Head-to-Head Comparison ![PointClickCare Software Tool]() vs * [American HealthTech](https://www.selecthub.com/long-term-care-software/pointclickcare-vs-american-healthtech/) * [HealthStream Quality Manager](https://www.selecthub.com/long-term-care-software/pointclickcare-vs-healthstream-quality-manager/) * [Oracle Health Long-Term Care](https://www.selecthub.com/long-term-care-software/pointclickcare-vs-oracle-health-long-term-care/) * [SigmaCare](https://www.selecthub.com/long-term-care-software/pointclickcare-vs-sigmacare/) * [Tabula Pro](https://www.selecthub.com/long-term-care-software/pointclickcare-vs-tabula-pro/) ## Similar Products Here are the most similar products to PointClickCare. [ American HealthTech ](https://www.selecthub.com/p/long-term-care-software/american-healthtech/) [ HealthStream Quality Manager ](https://www.selecthub.com/p/long-term-care-software/healthstream-quality-manager/) [ Tabula Pro ](https://www.selecthub.com/p/long-term-care-software/tabula-pro/) [ Oracle Health Long-Term Care ](https://www.selecthub.com/p/long-term-care-software/oracle-health-long-term-care/) [ SigmaCare ](https://www.selecthub.com/p/long-term-care-software/sigmacare/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/christina-george/) Written by [Christina George](https://www.selecthub.com/author/christina-george/) Technical Content Writer An Associate Editor at SelectHub, Christina George creates and edits articles spanning project management, CPQ, CRM, marketing automation and home health software. As a Bachelor of Arts graduate with a triple major in Economics, Political Science and Sociology, her aim is to bring an integrated and simplified approach to long-form technical content. Formerly a food writer, copywriter, and social media sleuth, she has a soft spot for a quality pun. When not crafting articles and editing buyer's guides, you can find her attempting to score goals on the football field, binge-watching Curb Your Enthusiasm, or re-reading Pride and Prejudice for the nth time. [See Full Bio](https://www.selecthub.com/author/christina-george/) [ ](https://www.selecthub.com/author/dianna-dragonetti/) Written by [Dianna Dragonetti](https://www.selecthub.com/author/dianna-dragonetti/) Technical Content Writer As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange. [See Full Bio](https://www.selecthub.com/author/dianna-dragonetti/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Long Term Care", "item": "https://www.selecthub.com/category/long-term-care/" }, { "@type": "ListItem", "position": 3, "name": "Long Term Care Software", "item": "https://www.selecthub.com/c/long-term-care-software/" }, { "@type": "ListItem", "position": 4, "name": "PointClickCare" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "PointClickCare", "description": "PointClickCare is a cloud-based integrated solution that helps long-term care practices of all sizes manage revenue cycles and point-of-care documentation while electronically validating patient visits. It simplifies various administrative tasks, including scheduling, billing, care planning and reporting. Businesses can use embedded financial capabilities to receive payments, submit claims and remain compliant.It helps extended care providers optimize revenue and administrative workflows while managing the complete lifecycle of resident care. Care providers can take prompt decisions with instant insights while sharing them within their network to improve patient support. Features like Integrated billing, care services and administrative processes offer real-time visibility into the entire operation.", "review": { "@type": "Review","reviewRating": { "@type": "Rating", "ratingValue": 87, "bestRating": 100 }, "author": { "@type": "Person", "name": "Christina George", "reviewBody": "PointClickCare is a comprehensive healthcare solution for long-term and post-acute care providers. It enables users to streamline operations, improve patient care, and enhance financial performance with automation, digitization and workflows. Core functionalities include robust scheduling, comprehensive patient intake, and efficient claims management. Automating tasks like communication, documentation, and eligibility verification free up staff time for patient care.A notable feature is the integration of clinical and financial modules, enabling data-driven decision-making. However, users have reported implementation challenges and issues with customer support. Overall, the platform offers a user-friendly interface and comprehensive functionalities but potential users should carefully evaluate the total cost of ownership, including additional monthly costs for some modules." } }, "image": "https://cdn.selecthub.com/products/e5a90182cc81e12ab5e72d66e0b46fe3-8f166aeaaa6b10252a44e88786334904/resources/normal/logo.png?1722372310", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "88", "bestRating": "100", "worstRating": "1", "ratingCount": "53" }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Easy-To-Use: Reviewers mentioned that the application is user-friendly and offers hassle-free navigation. The charting and EMAR systems are simple to learn and offer color-coded patient bars for better prioritization." }, { "@type": "ListItem", "position": 2, "name": "Functionality: It supports EHR, CRM, billing, point of care, accounting and scheduling from one place, said users who talked about the application’s all-in-one functionality." }, { "@type": "ListItem", "position": 3, "name": "Intuitive: Users who mentioned this feature said the solution is intuitive making it easy to find reports, monitor dashboards and navigate workflows." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Implementation: According to reviewers, the setup and implementation can be complex and time-consuming, however, once complete things run smoothly." }, { "@type": "ListItem", "position": 2, "name": "Customer Support: Reviewers noted that the system’s customer support is sluggish to respond to queries and issues, they advise visiting their online community platform, Pulse, for insights." }, { "@type": "ListItem", "position": 3, "name": "Lags: Some users said that the software encounters errors and lags occasionally, requiring strong internet connectivity to function well." } ] }, "applicationCategory": "Long Term Care Software" } ```