[Home](https://www.selecthub.com/) \> [Live Chat](https://www.selecthub.com/category/live-chat/) \> [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) \> LiveChat Categories: * [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) * [AI Chatbots](https://www.selecthub.com/c/chatbot-software/) * [Conversational AI Platforms](https://www.selecthub.com/c/conversational-ai-platforms/) * [Customer Service Software](https://www.selecthub.com/c/customer-service-software/) * [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) * [...](#) ## What Is LiveChat? **Industry Specialties:** Serves all industries LiveChat is a live chat software designed to improve customer engagement and support. It allows businesses to engage with website visitors in real-time, providing immediate assistance and resolving queries efficiently. LiveChat is ideal for businesses looking to enhance their customer experience, increase conversion rates, and streamline support processes. Its key benefits include improved communication, reduced response times, increased customer satisfaction, and valuable insights into customer behavior. Popular features of LiveChat include customizable chat widgets, proactive chat invitations, offline messaging, chat routing, and analytics. It integrates seamlessly with popular CRM and help desk systems, ensuring a comprehensive customer support solution. LiveChat offers flexible pricing plans based on the number of agents and features required. Its pricing ranges from a basic plan for small businesses to enterprise-level plans for large organizations, with payment options including monthly and annual subscriptions. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=LiveChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Flivechat%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146) User Sentiment i ![User satisfaction level icon: excellent]() Based on 3809 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #1 LiveChat is ranked #1 on the top 10 Live Chat Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=live-chat-software&product%5Fslug=livechat&slug=livechat&product%5Fname=LiveChat&category=Live+Chat+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Flivechat%2F) ## LiveChat Pricing Based on our most recent analysis, LiveChat pricing starts at $20 (Per User, Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=LiveChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Flivechat%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146&price=2) Price $ $ $ $ $ i Starting From $20 Pricing Model Per User, Monthly Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveChat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5/resources/normal/logo.png?1693317146)) ## Training Resources LiveChat is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for LiveChat: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## LiveChat Benefits and Insights Why use LiveChat? ### Key differentiators & advantages of LiveChat * **Reduces Costs:** LiveChat helps companies cut costs by employing a smaller staff. It allows customer service agents to talk with multiple visitors at once to maintain efficiency. * **Boosts Customer Satisfaction:** The software provides customer information like name and current page viewed so agents are able to operate with full context. This visibility, along with customer feedback surveys and chat ratings, helps companies increase CSAT (customer satisfaction) scores. * **Enables Faster Responses:** The software facilitates timely responses through real-time interactions, canned responses and chat previews that show what a customer is typing before they hit send. * **Offers Free Trial:** Users can test the software for 14 days to see if it works for them before committing to a purchase. The free trial offers the features included with the Team package. * **Provides 24/7 Support:** Companies can provide round-the-clock support via integration with ChatBot, allowing customers to get their questions answered at any time. * **Lightens Workloads:** Integration with a knowledge base reduces the number of queries that agents need to handle by allowing customers to find answers in the company knowledge base directly from the chat. * **Lets Users Customize:** Configurable widgets enable the creation of personal experiences that are on-brand. Users can change colors, upload the company logo, add introductions and agent headshots, set chat button types, and optimize for web and mobile interfaces. The chat window also supports 45 languages. ### Industry Expertise LiveChat has been deployed by 28,000 customers across the globe, encompassing sectors such as HR, education, automotive, travel, customer service, foreign exchange and e-commerce. ## LiveChat Reviews Based on our most recent analysis, LiveChat reviews indicate a 'excellent' User Satisfaction Rating of 92% based on 3809 user reviews from 4 recognized software review sites. ![User satisfaction level icon: excellent]() 3809 reviews 92% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of LiveChat reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Seamless Customer Support:** LiveChat enables real-time communication, allowing businesses to resolve customer queries promptly and efficiently, enhancing customer satisfaction. * **Personalized Interactions:** Agents can access customer history and context, facilitating personalized interactions that build stronger relationships and drive loyalty. * **Increased Conversion Rates:** LiveChat provides an opportunity to engage with website visitors proactively, addressing objections and guiding them through the conversion funnel. * **Improved Team Collaboration:** LiveChat fosters collaboration between agents, allowing them to transfer chats seamlessly and share customer information for effective problem-solving. * **Comprehensive Analytics:** LiveChat offers robust analytics that provide valuable insights into customer behavior, enabling businesses to optimize their live chat strategy and measure its impact. #### Cons * **Inconsistent Agent Availability:** Users experience frustration when they are unable to connect with a live agent during critical moments, leading to unresolved queries and dissatisfaction. * **Limited Customization Options:** Predefined chat templates and inflexible chat window designs restrict businesses from tailoring the live chat experience to match their brand identity and specific needs. * **Data Security Concerns:** Users are hesitant to provide sensitive information through live chat platforms due to concerns about data privacy and the potential for security breaches. * **Delayed Response Times:** Slow response times can lead to frustration and abandonment, especially during peak hours when users expect immediate assistance. * **Lack of Proactive Engagement:** Live chat software that lacks proactive engagement features limits the ability of businesses to initiate conversations and proactively address customer needs. #### Researcher's Summary: LiveChat is often praised for its user-friendly interface and ease of setup. It seamlessly integrates with various platforms and offers a wide range of customization options. One of its strengths is the ability to create automated chatbots, which can handle simple inquiries and free up agents for more complex tasks. LiveChat's analytics and reporting capabilities provide valuable insights into customer interactions, allowing businesses to optimize their support strategies. It compares favorably to similar products due to its comprehensive feature set, intuitive design, and robust reporting functionality. These factors are crucial for businesses seeking a reliable and efficient live chat solution. However, some users have expressed concerns about occasional technical glitches and limited customization options for chatbots. Additionally, LiveChat's pricing can be a consideration for smaller businesses or those with limited budgets. Despite these minor drawbacks, LiveChat remains a top choice for businesses seeking a comprehensive and user-friendly live chat solution. Its strengths in ease of use, automation capabilities, and reporting functionality make it particularly suitable for businesses looking to improve customer support efficiency and gain valuable insights into customer interactions. ## Key Features * **Ticketing System:** This module streamlines and simplifies the process of managing tickets. Users can create tickets from email or chat, group related cases with tags, assign tickets, schedule automated follow-ups and track open cases via a dashboard. Any messages sent after hours are saved as a ticket so no conversations are left untouched. * **Chat Routing:** This feature ensures that customers speak to the most suitable agent based on department (sales or service, for example). Incoming chats can be routed automatically based on criteria like URL, or they can enter a queue for agents to manually select from. * **Reporting:** A range of reports and analysis tools grant visibility into support efforts for a better understanding of performance. Managers can project staffing needs, monitor agent activity, track effectiveness via ticket statistics, drill down based on tags or groups and view high-level metrics like number of chats. Reports can be scheduled and delivered in multiple formats including CSV and XLS. * **Marketplace:** LiveChat offers integration with more than 170 third-party tools for CMS, CRM, help desk, analytics, email marketing and e-commerce. Integrations include Slack, Calendly, Dropbox, Salesforce, Google Analytics, Facebook Messenger, ChatBot and MailChimp. * **Eye-Catcher:** This tool increases engagement with chat widgets by letting users add visuals like images and GIFs that help draw attention to the chat. * **Notifications:** This feature prevents messages from going unanswered via visual and audio alerts. Users can select the type of notifications to receive — new messages, new chats, etc. * **File Sharing:** Reps can provide information when needed through this feature, such as sharing tutorials or marketing collateral. Visitors can also share files. * **Chat Archives:** Users don’t have to worry about losing historical information with the ability to refer to chat histories. This feature is included in all plans, but the Starter package has a limit of 60 days. * **E-Commerce:** Managers are able to estimate and measure the effectiveness of LiveChat with tools for goal setting and sales tracking. * **Security:** LiveChat provides robust security via SSL encryption, single sign-on (SSO), two-step authentication, credit card masking, access restriction and audit logs. It’s hosted on U.S. or E.U. data centers and supports IP blocking. ## Suite Support Customers with an Enterprise plan receive support in addition to what’s listed below, including a dedicated account manager, legal aid, and consultation for implementation and integration. LiveChat also offers support for developers with API status and docs, a developer console, blog posts and a community. _mail\_outline_Email: The support team is available by emailing support@livechatinc.com or via the website live chat option. _phone_Phone: Phone support is available for all pricing tiers. _school_Training: Training sessions are only offered for customers with the Enterprise plan. LiveChat provides self-guided training to all users in the form of help articles and webinars. There’s also a user community. _local\_offer_Tickets: No ticket system is available. ## Compare Live Chat Software These are the top products most often compared. Generating Scorecard... Compare to LiveChat You can choose 4 products to compare [ LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) [ Freshchat ](https://www.selecthub.com/p/live-chat-software/freshchat/) [ Crisp ](https://www.selecthub.com/p/live-chat-software/crisp/) [ Drift ](https://www.selecthub.com/p/live-chat-software/drift-ai/) [ Zoho SalesIQ ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [ Intercom ](https://www.selecthub.com/p/live-chat-software/intercom/) [ JivoChat ](https://www.selecthub.com/p/live-chat-software/jivochat/) [ Olark ](https://www.selecthub.com/p/live-chat-software/olark/) [ Userlike ](https://www.selecthub.com/p/live-chat-software/userlike/) Generating Scorecard... Compare to LiveChat ## Head-to-Head Comparison ![LiveChat Software Tool]() vs * [123 Flash Chat](https://www.selecthub.com/live-chat-software/livechat-vs-123-flash-chat/) * [AutoChat](https://www.selecthub.com/live-chat-software/livechat-vs-autochat/) * [Botcopy](https://www.selecthub.com/live-chat-software/livechat-vs-botcopy/) * [Chaport](https://www.selecthub.com/live-chat-software/livechat-vs-chaport/) * [Chatlio](https://www.selecthub.com/live-chat-software/livechat-vs-chatlio/) * [Chatra](https://www.selecthub.com/live-chat-software/livechat-vs-chatra/) * [Click2Magic](https://www.selecthub.com/live-chat-software/livechat-vs-click2magic/) * [Crisp](https://www.selecthub.com/live-chat-software/crisp-vs-livechat/) * [Drift](https://www.selecthub.com/live-chat-software/livechat-vs-drift-ai/) * [Freshchat](https://www.selecthub.com/live-chat-software/livechat-vs-freshchat/) * [Giosg](https://www.selecthub.com/live-chat-software/livechat-vs-giosg/) * [Integrated Customer Engagement](https://www.selecthub.com/live-chat-software/livechat-vs-integrated-customer-engagement/) * [Intercom](https://www.selecthub.com/live-chat-software/intercom-vs-livechat/) * [JivoChat](https://www.selecthub.com/live-chat-software/livechat-vs-jivochat/) * [Live Support](https://www.selecthub.com/live-chat-software/livechat-vs-live-support/) * [LiveHelpNow](https://www.selecthub.com/live-chat-software/livechat-vs-livehelpnow/) * [Olark](https://www.selecthub.com/live-chat-software/livechat-vs-olark/) * [Pubble](https://www.selecthub.com/live-chat-software/livechat-vs-pubble/) * [Pure Chat](https://www.selecthub.com/live-chat-software/livechat-vs-pure-chat/) * [Quidget](https://www.selecthub.com/live-chat-software/livechat-vs-quidget/) * [RumbleTalk](https://www.selecthub.com/live-chat-software/livechat-vs-rumbletalk/) * [SkylerAI](https://www.selecthub.com/live-chat-software/livechat-vs-skylerai/) * [Smartsupp](https://www.selecthub.com/live-chat-software/livechat-vs-smartsupp/) * [Smith.ai](https://www.selecthub.com/live-chat-software/livechat-vs-smith-ai/) * [tawk.to](https://www.selecthub.com/live-chat-software/livechat-vs-tawk-to/) * [Tidio](https://www.selecthub.com/live-chat-software/livechat-vs-tidio/) * [typedesk](https://www.selecthub.com/live-chat-software/livechat-vs-typedesk/) * [Userlike](https://www.selecthub.com/live-chat-software/livechat-vs-userlike/) * [WhosOn](https://www.selecthub.com/live-chat-software/livechat-vs-whoson/) * [Zendesk Live Chat](https://www.selecthub.com/live-chat-software/livechat-vs-zendesk-live-chat/) ## Awards SelectHub research analysts have evaluated LiveChat and concluded it deserves the award for the Best Overall Live Chat Software available today and earns best-in-class honors for Integration and Extensibility. LiveChat stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![Analysts' Pick Award]() ![User Favorite Award]() ![Integration and Extensibility Award]() ## Similar Products Here are the most similar products to LiveChat. [ Integrated Customer Engagement ](https://www.selecthub.com/p/live-chat-software/integrated-customer-engagement/) [ HelloBox ](https://www.selecthub.com/p/live-chat-software/hellobox/) [ Gist ](https://www.selecthub.com/p/live-chat-software/getgist/) [ ChatSupport ](https://www.selecthub.com/p/live-chat-software/chatsupport/) [ Dead Simple Chat ](https://www.selecthub.com/p/live-chat-software/dead-simple-chat/) [ 123 Flash Chat ](https://www.selecthub.com/p/live-chat-software/123-flash-chat/) [ Botcopy ](https://www.selecthub.com/p/live-chat-software/botcopy/) [ SkylerAI ](https://www.selecthub.com/p/live-chat-software/skylerai/) [ Quidget ](https://www.selecthub.com/p/live-chat-software/quidget/) [ RumbleTalk ](https://www.selecthub.com/p/live-chat-software/rumbletalk/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Live Chat", "item": "https://www.selecthub.com/category/live-chat/" }, { "@type": "ListItem", "position": 3, "name": "Live Chat Software", "item": "https://www.selecthub.com/c/live-chat-software/" }, { "@type": "ListItem", "position": 4, "name": "LiveChat" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "LiveChat", "description": " LiveChat is a live chat software designed to improve customer engagement and support. It allows businesses to engage with website visitors in real-time, providing immediate assistance and resolving queries efficiently. LiveChat is ideal for businesses looking to enhance their customer experience, increase conversion rates, and streamline support processes. Its key benefits include improved communication, reduced response times, increased customer satisfaction, and valuable insights into customer behavior. Popular features of LiveChat include customizable chat widgets, proactive chat invitations, offline messaging, chat routing, and analytics. It integrates seamlessly with popular CRM and help desk systems, ensuring a comprehensive customer support solution. LiveChat offers flexible pricing plans based on the number of agents and features required. Its pricing ranges from a basic plan for small businesses to enterprise-level plans for large organizations, with payment options including monthly and annual subscriptions. ", "review": { "@type": "Review","reviewRating": { "@type": "Rating", "ratingValue": 90, "bestRating": 100 }, "author": { "@type": "Person", "name": "Ishani Vats", "reviewBody": "LiveChat is often praised for its user-friendly interface and ease of setup. It seamlessly integrates with various platforms and offers a wide range of customization options. One of its strengths is the ability to create automated chatbots, which can handle simple inquiries and free up agents for more complex tasks. LiveChat's analytics and reporting capabilities provide valuable insights into customer interactions, allowing businesses to optimize their support strategies. It compares favorably to similar products due to its comprehensive feature set, intuitive design, and robust reporting functionality. These factors are crucial for businesses seeking a reliable and efficient live chat solution. However, some users have expressed concerns about occasional technical glitches and limited customization options for chatbots. Additionally, LiveChat's pricing can be a consideration for smaller businesses or those with limited budgets. Despite these minor drawbacks, LiveChat remains a top choice for businesses seeking a comprehensive and user-friendly live chat solution. Its strengths in ease of use, automation capabilities, and reporting functionality make it particularly suitable for businesses looking to improve customer support efficiency and gain valuable insights into customer interactions." } }, "image": "https://cdn.selecthub.com/products/2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5/resources/normal/logo.png?1693317146", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "92", "bestRating": "100", "worstRating": "1", "ratingCount": "3809" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "20", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Seamless Customer Support: LiveChat enables real-time communication, allowing businesses to resolve customer queries promptly and efficiently, enhancing customer satisfaction." }, { "@type": "ListItem", "position": 2, "name": "Personalized Interactions: Agents can access customer history and context, facilitating personalized interactions that build stronger relationships and drive loyalty." }, { "@type": "ListItem", "position": 3, "name": "Increased Conversion Rates: LiveChat provides an opportunity to engage with website visitors proactively, addressing objections and guiding them through the conversion funnel." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Inconsistent Agent Availability: Users experience frustration when they are unable to connect with a live agent during critical moments, leading to unresolved queries and dissatisfaction." }, { "@type": "ListItem", "position": 2, "name": "Limited Customization Options: Predefined chat templates and inflexible chat window designs restrict businesses from tailoring the live chat experience to match their brand identity and specific needs." }, { "@type": "ListItem", "position": 3, "name": "Data Security Concerns: Users are hesitant to provide sensitive information through live chat platforms due to concerns about data privacy and the potential for security breaches." } ] }, "applicationCategory": "Live Chat Software" } ```