[Home](https://www.selecthub.com/) \> [Live Chat](https://www.selecthub.com/category/live-chat/) \> [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) \> Intercom Categories: * [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) * [AI Chatbots](https://www.selecthub.com/c/chatbot-software/) * [CCM Software](https://www.selecthub.com/c/customer-communication-management-software/) * [Conversational AI Platforms](https://www.selecthub.com/c/conversational-ai-platforms/) * [Customer Service Software](https://www.selecthub.com/c/customer-service-software/) * [Customer Success Software](https://www.selecthub.com/c/customer-success-software/) * [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) * [Remote Desktop Software](https://www.selecthub.com/c/remote-desktop-software/) * [...](#) ## What Is Intercom? **Industry Specialties:** Serves all industries Intercom is a conversational platform that personalizes messaging throughout the customer journey using customer, company and behavioral data. It offers chatbots, marketing campaigns, self-service functions, proactive tours and more. Collaborative inboxes, reporting and automated workflows help users interact with customers across all channels. It integrates with out-of-the-box modules to automate actions and sync data and allows users to build their setups based on business needs. Businesses can see who uses their products and communicate with customers via targeted, behavior-driven emails and in-app messages. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Intercom&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Fintercom%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573) [Contributors](#view-contributors) ![Ishani Vats]() Written by Ishani Vats Technical Content Writer [ Read Bio](https://www.selecthub.com/author/ishani-vats/) ![Dianna Dragonetti]() Edited by Dianna Dragonetti Content Editor [ Read Bio](https://www.selecthub.com/author/dianna-dragonetti/) User Sentiment i ![User satisfaction level icon: great]() Based on 3224 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #7 Intercom is ranked #7 on the top 10 Live Chat Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=live-chat-software&product%5Fslug=intercom&slug=intercom&product%5Fname=Intercom&category=Live+Chat+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Fintercom%2F) ## Intercom Pricing Based on our most recent analysis, Intercom pricing starts at $39 (Per Seat, Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Intercom&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Fintercom%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573&price=2) Price $ $ $ $ $ i Starting From $39 Pricing Model Per Seat, Monthly Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Intercom&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2/resources/normal/logo.png?1709831573)) ## Training Resources Intercom is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Intercom: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Intercom Benefits and Insights Why use Intercom? ### Key differentiators & advantages of Intercom * **Customize Bots:** Build code-free bots that automatically triage conversations, initiate contact using advanced targeting and engage high-intent leads. * **Reply Faster:** Apply macros or pre-written responses to maintain a consistent support experience even when live agents are unavailable. Automate repetitive actions, like tagging, assigning and updating tickets, across multiple conversations at once. * **Market Effectively:** Engage potential leads with personalized messages to support the sales process and improve branding in real time. * **Enhance Support:** Use the Conversational Support Starter Kit to learn how to combine proactive self-serve, AI-powered and human support to resolve customer issues at scale. * **Integrate Easily:** Connect with tools like Marketo, Shopify and Stripe to enhance data interoperability and automate workflows. ### Industry Expertise Intercom specializes in customer relationship management (CRM) and messaging software tailored to businesses of all sizes, particularly those with an emphasis on customer support and sales. Its expertise lies in providing a unified platform that streamlines communication channels, automates workflows, and personalizes customer interactions. Intercom is particularly well-suited for businesses seeking to improve customer engagement, increase conversion rates, and enhance overall customer experience. ## Intercom Reviews Based on our most recent analysis, Intercom reviews indicate a 'great' User Satisfaction Rating of 89% based on 3224 user reviews from 6 recognized software review sites. ![User satisfaction level icon: great]() 3224 reviews 89% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Intercom reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Usability:** The platform is easy to use, straightforward and intuitive, according to 94% of users who commented on this aspect. * **Customer Support:** According to 74% of users who mentioned this, support reps are knowledgeable and helpful. * **Training:** Of the total users who commented on this feature, 90% liked the onboarding resources, training guides and simplicity of navigation. * **Communication:** 90% of users who commented on this appreciated being able to answer a high volume of questions, customize bots, automate responses and organize conversations. #### Cons * **Value for Money:** The pricing is hard to understand and skews expensive, according to 100% of users who mentioned this. * **Reporting:** According to 67% of users who reviewed this feature, internal reports are limited and inaccurate. #### Researcher's Summary: Intercom offers a comprehensive platform to manage communications and increase engagement, via chatbots, product tours, email campaigns, automated answers and more. Based on user reviews, the product offers an intuitive interface, excellent customer support and useful onboarding resources. Users appreciated that they can customize automated tasks and in-app messages. Many reviewers also liked that they can assign conversations, use add-ons, send emails, send attachments and handle all customer outreach from a single platform. However, some users mentioned that the product is expensive and has limited reporting capabilities. All things considered, Intercom is a great solution for businesses in need of a complete communications platform. ## Key Features * **Mobile Carousels:** Manage communication with a customizable, code-free interface on a single or multiple screens. Request device permissions, add deep links, send dynamic carousel messages, open URLs, start conversations in the messenger and give users the option to chat with support. * **Team Messaging:** Organize and respond to conversations on web, mobile and email and social channels from a central location. Create separate inboxes for support and sales, set permissions and use notes to collaborate on difficult questions. * **Product Tours:** Create customizable interactive guides to orient new customers and explain products. * **Series Visual Campaign Builder:** Use a drag-and-drop visual campaign builder to create behavior-based customer messaging campaigns. Send in-app and in-product messages and make feature announcements. Adjust paths for wait time, message type and unique tags. * **Conversational Support:** Manage, route and prioritize conversations. Automate answers to common questions with the Resolution Bot. Customize user experience with intelligent chatbots based on customer behavior. * **Customer Data:** Track unique business and customer data, like business type, location, pricing plan, product type and spend. Integrate data from a tech stack to personalize interactions and keep information up to date. ## Limitations At the time of this review, these are the limitations according to user feedback: * Limited reporting capabilities. ## Suite Support _mail\_outline_Email: team@intercom.com. _phone_Phone: Not mentioned. _school_Training: Access courses, documents, blogs and guides through the online Academy. _local\_offer_Tickets: Not mentioned ## Compare Live Chat Software These are the top products most often compared. Generating Scorecard... Compare to Intercom You can choose 4 products to compare [ LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) [ LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) [ Freshchat ](https://www.selecthub.com/p/live-chat-software/freshchat/) [ Crisp ](https://www.selecthub.com/p/live-chat-software/crisp/) [ Drift ](https://www.selecthub.com/p/live-chat-software/drift-ai/) [ Zoho SalesIQ ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [ JivoChat ](https://www.selecthub.com/p/live-chat-software/jivochat/) [ Olark ](https://www.selecthub.com/p/live-chat-software/olark/) [ Userlike ](https://www.selecthub.com/p/live-chat-software/userlike/) Generating Scorecard... Compare to Intercom ## Head-to-Head Comparison ![Intercom Software Tool]() vs * [123 Flash Chat](https://www.selecthub.com/live-chat-software/intercom-vs-123-flash-chat/) * [AutoChat](https://www.selecthub.com/live-chat-software/intercom-vs-autochat/) * [Botcopy](https://www.selecthub.com/live-chat-software/intercom-vs-botcopy/) * [Chaport](https://www.selecthub.com/live-chat-software/intercom-vs-chaport/) * [Chatlio](https://www.selecthub.com/live-chat-software/intercom-vs-chatlio/) * [Chatra](https://www.selecthub.com/live-chat-software/intercom-vs-chatra/) * [Click2Magic](https://www.selecthub.com/live-chat-software/intercom-vs-click2magic/) * [Crisp](https://www.selecthub.com/live-chat-software/crisp-vs-intercom/) * [Drift](https://www.selecthub.com/live-chat-software/intercom-vs-drift-ai/) * [Freshchat](https://www.selecthub.com/live-chat-software/intercom-vs-freshchat/) * [Giosg](https://www.selecthub.com/live-chat-software/intercom-vs-giosg/) * [Integrated Customer Engagement](https://www.selecthub.com/live-chat-software/intercom-vs-integrated-customer-engagement/) * [JivoChat](https://www.selecthub.com/live-chat-software/intercom-vs-jivochat/) * [Live Support](https://www.selecthub.com/live-chat-software/intercom-vs-live-support/) * [LiveChat](https://www.selecthub.com/live-chat-software/intercom-vs-livechat/) * [LiveHelpNow](https://www.selecthub.com/live-chat-software/intercom-vs-livehelpnow/) * [Olark](https://www.selecthub.com/live-chat-software/intercom-vs-olark/) * [Pubble](https://www.selecthub.com/live-chat-software/intercom-vs-pubble/) * [Pure Chat](https://www.selecthub.com/live-chat-software/intercom-vs-pure-chat/) * [Quidget](https://www.selecthub.com/live-chat-software/intercom-vs-quidget/) * [RumbleTalk](https://www.selecthub.com/live-chat-software/intercom-vs-rumbletalk/) * [SkylerAI](https://www.selecthub.com/live-chat-software/intercom-vs-skylerai/) * [Smartsupp](https://www.selecthub.com/live-chat-software/intercom-vs-smartsupp/) * [Smith.ai](https://www.selecthub.com/live-chat-software/intercom-vs-smith-ai/) * [tawk.to](https://www.selecthub.com/live-chat-software/intercom-vs-tawk-to/) * [Tidio](https://www.selecthub.com/live-chat-software/intercom-vs-tidio/) * [typedesk](https://www.selecthub.com/live-chat-software/intercom-vs-typedesk/) * [Userlike](https://www.selecthub.com/live-chat-software/intercom-vs-userlike/) * [WhosOn](https://www.selecthub.com/live-chat-software/intercom-vs-whoson/) * [Zendesk Live Chat](https://www.selecthub.com/live-chat-software/intercom-vs-zendesk-live-chat/) ## Awards SelectHub research analysts have evaluated Intercom and concluded it earns best-in-class honors for Online Visitor Management. ![Online Visitor Management Award]() ## Similar Products Here are the most similar products to Intercom. [ Integrated Customer Engagement ](https://www.selecthub.com/p/live-chat-software/integrated-customer-engagement/) [ HelloBox ](https://www.selecthub.com/p/live-chat-software/hellobox/) [ Gist ](https://www.selecthub.com/p/live-chat-software/getgist/) [ ChatSupport ](https://www.selecthub.com/p/live-chat-software/chatsupport/) [ Dead Simple Chat ](https://www.selecthub.com/p/live-chat-software/dead-simple-chat/) [ 123 Flash Chat ](https://www.selecthub.com/p/live-chat-software/123-flash-chat/) [ Botcopy ](https://www.selecthub.com/p/live-chat-software/botcopy/) [ SkylerAI ](https://www.selecthub.com/p/live-chat-software/skylerai/) [ Quidget ](https://www.selecthub.com/p/live-chat-software/quidget/) [ RumbleTalk ](https://www.selecthub.com/p/live-chat-software/rumbletalk/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/ishani-vats/) Written by [Ishani Vats](https://www.selecthub.com/author/ishani-vats/) Technical Content Writer Ishani is a Technical Content Writer at SelectHub who covers LMS, workforce management, telemedicine and POS. She holds a master’s degree in Journalism and is passionate about translating complex technical concepts into engaging and accessible content for readers. Along with keeping the professional spirit hydrated, she likes petting dogs, looking up random facts and listening to any Lumineers song on repeat. [See Full Bio](https://www.selecthub.com/author/ishani-vats/) [ ](https://www.selecthub.com/author/dianna-dragonetti/) Edited by [Dianna Dragonetti](https://www.selecthub.com/author/dianna-dragonetti/) Content Editor As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange. [See Full Bio](https://www.selecthub.com/author/dianna-dragonetti/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Live Chat", "item": "https://www.selecthub.com/category/live-chat/" }, { "@type": "ListItem", "position": 3, "name": "Live Chat Software", "item": "https://www.selecthub.com/c/live-chat-software/" }, { "@type": "ListItem", "position": 4, "name": "Intercom" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "Intercom", "description": "Intercom is a conversational platform that personalizes messaging throughout the customer journey using customer, company and behavioral data. 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