[Home](https://www.selecthub.com/) \> [Help Desk Management](https://www.selecthub.com/category/help-desk/) \> [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) \> LiveAgent Categories: * [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) * [AI Chatbots](https://www.selecthub.com/c/chatbot-software/) * [AI Customer Service Agents](https://www.selecthub.com/c/ai-customer-service-agent-software/) * [CCM Software](https://www.selecthub.com/c/customer-communication-management-software/) * [Contact Management Software](https://www.selecthub.com/c/contact-management-software/) * [Conversational AI Platforms](https://www.selecthub.com/c/conversational-ai-platforms/) * [Conversational IVR Software](https://www.selecthub.com/c/conversational-ivr-software/) * [Customer Service Software](https://www.selecthub.com/c/customer-service-software/) * [Knowledge Base Software](https://www.selecthub.com/c/knowledge-base-software/) * [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) * [...](#) ## What Is LiveAgent? **Industry Specialties:** All industries LiveAgent is an online communication platform that supports personalized, multilingual customer service. It provides in-suite and standalone offerings for live chat, online self-service portals, ticket management, change and license management, and more. It offers all-in-one helpdesk support by combining all communication channels, including email, live chat, phone calls and social media, in a single company inbox. LiveAgent offers additional services through third-party companies to provide CRM, including sales and marketing automation. Users can analyze helpdesk performance and generate multiple reports to reward high-performing support agents and track customer satisfaction. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhelp-desk-software%2Fliveagent%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427) [Contributors](#view-contributors) ![Ishani Vats]() Written by Ishani Vats Technical Content Writer [ Read Bio](https://www.selecthub.com/author/ishani-vats/) ![Dianna Dragonetti]() Edited by Dianna Dragonetti Content Editor [ Read Bio](https://www.selecthub.com/author/dianna-dragonetti/) User Sentiment i ![User satisfaction level icon: excellent]() Based on 3716 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #9 LiveAgent is ranked #9 on the top 10 Help Desk Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=help-desk-software&product%5Fslug=liveagent&slug=liveagent&product%5Fname=LiveAgent&category=Help+Desk+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhelp-desk-software%2Fliveagent%2F) ## LiveAgent Pricing Based on our most recent analysis, LiveAgent pricing starts at $9 (Per Agent, Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhelp-desk-software%2Fliveagent%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=1) Price $ $ $ $ $ i Starting From $9 Pricing Model Per Agent, Monthly Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveAgent&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427)) ## Training Resources LiveAgent is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for LiveAgent: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## LiveAgent Benefits and Insights Why use LiveAgent? ### Key differentiators & advantages of LiveAgent * **Make Better Decisions:** A range of insightful and data-driven reports summarize business aspects like accounting, inventory, employee activity and sales for performance overview and informed decision-making. * **Drive Profits:** Improve user experience and boost retention to create fresh revenue channels with customer marketing strategies. * **Save Time:** Improve customer support quality with over 180 features, like automated ticket distribution and callback, call routing, email notifications and IVR. Automate agent workflows using SLA rules, time and action. * **Respond Quickly:** Improve customer engagement by reaching out faster to customer queries, with an average response time close to 30 minutes. ### Industry Expertise Ideal for businesses of all sizes. ## LiveAgent Reviews Based on our most recent analysis, LiveAgent reviews indicate a 'excellent' User Satisfaction Rating of 93% based on 3716 user reviews from 5 recognized software review sites. ![User satisfaction level icon: excellent]() 3716 reviews 93% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of LiveAgent reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Usability:** 77% of users who reviewed this aspect said the software is easy to use and navigate. * **Pricing:** According to 82% of reviews on this element, the software offers many features at a great price. * **Customer Service:** The customer support channels are responsive and useful, according to 91% of users reviewing support. * **Integration:** 86% of users who mentioned this aspect said that the software offers multiple integrations. #### Cons * **Mobile Application:** 84% of users who reviewed the mobile app stated that the notifications, features and design could be improved. #### Researcher's Summary: LiveAgent offers live chat and helpdesk capabilities, including advanced ticketing. Users can access and update all aspects of a given customer account. Interactive tools, automated behavior reply terminology, live queries management and intuitive onboarding are some aspects of the software that users appreciate. However, some users noted that the software is pricey and the UI is dated. They also reported issues with the payment gateway, mobile app design, service experience feedback and somewhat limited integration options, in terms of other social media and chat platforms. All things considered, LiveAgent is a decent live chat software suitable for businesses of all sizes. ## Key Features * **Ticketing System:** Provide customer service with a centralized response system. Address inquiries from one inbox, update ticket status, gather customer data to identify and solve problems and distribute cases automatically to ensure fast resolution of queries. * **Call Center:** Organize sales and provide support by managing customer calls on a unified platform. Connect devices, add agent phone numbers, place a call button on the website and make calls from the computer. Automate responses with IVR, route conversations to skip unnecessary waiting times, track missed calls using the callback feature and record talks without size limitations. * **Analytics and Reports:** Get insights into the team performance, agent rankings, usage statistics, customer satisfaction ratings, SLA metrics, support channels and other key benchmarks to improve business practices, products and services. Access tag, SLA compliance, channel, department time reports. * **Data Protection:** Enhance safety standards with help desk features to protect customer data and company practices. Ban IP addresses to limit irrelevant inquiries, enable secure login with 2-step verification, protect data between the browser and software using HTTPS encryption and store information in the data center for effective management. * **Gamification:** Take advantage of innovative elements to increase engagement and customer retention. Use customizable badges based on the worker’s performance and benchmarks and leaderboards to showcase achievements. * **Customer Portal:** Create product and brand-specific categories to help customers with self-service content and onboarding. Build knowledge bases using articles, guides, screenshots, videos, search widgets, suggestion forums and other problem-solving information to provide 24/7 customer support and boost website traffic. * **Automated Replies:** Create automation rules to manage the high volume of tickets with predefined actions. Transfer tickets to departments, add tags, mark and resolve tickets with system actions and minimal guided intervention. Manage rules to organize tickets effectively, improve response time and reduce support costs. ## Limitations At the time of this review, these are the limitations according to user feedback: * Inadequate mobile version. * Limited theme options. * Logs out after a point of inactivity. ## Suite Support Users can contact the 24/7 live chat widget for queries and support. Choose from upgradable subscription plans with nominal pricing and attractive features based on business requirements. _mail\_outline_Email: support@liveagent.com. _phone_Phone: +1 (800) 811-6590 in the U.S. and (421) 233 456 826 in the European Union & worldwide. _school_Training: Learn customer service basics, access resources, theories and training in the Academy. Get technical support in the form of video tutorials, how-to articles, FAQs, blogs and glossary. _local\_offer_Tickets: Submit a ticket in the support portal. ## Compare Help Desk Software These are the top products most often compared. Generating Scorecard... Compare to LiveAgent You can choose 4 products to compare [ Zendesk ](https://www.selecthub.com/p/help-desk-software/zendesk/) [ LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) [ Zoho Desk ](https://www.selecthub.com/p/help-desk-software/zoho-desk/) [ Vision Helpdesk ](https://www.selecthub.com/p/help-desk-software/vision-helpdesk/) [ Freshdesk ](https://www.selecthub.com/p/help-desk-software/freshdesk/) [ Jitbit ](https://www.selecthub.com/p/help-desk-software/jitbit/) [ HubSpot Service Hub ](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) [ Intercom ](https://www.selecthub.com/p/live-chat-software/intercom/) [ TeamSupport ](https://www.selecthub.com/p/help-desk-software/teamsupport/) Generating Scorecard... Compare to LiveAgent ## Head-to-Head Comparison ![LiveAgent Software Tool]() vs * [Cayzu](https://www.selecthub.com/help-desk-software/liveagent-vs-cayzu/) * [DeskPRO](https://www.selecthub.com/help-desk-software/liveagent-vs-deskpro/) * [EcholoN](https://www.selecthub.com/help-desk-software/liveagent-vs-echolon/) * [everything HelpDesk](https://www.selecthub.com/help-desk-software/liveagent-vs-everything-helpdesk/) * [FreeScout](https://www.selecthub.com/help-desk-software/liveagent-vs-freescout/) * [Freshdesk](https://www.selecthub.com/help-desk-software/freshdesk-vs-liveagent/) * [HappyFox](https://www.selecthub.com/help-desk-software/happyfox-vs-liveagent/) * [Help Scout](https://www.selecthub.com/help-desk-software/help-scout-vs-liveagent/) * [HelpDesk](https://www.selecthub.com/help-desk-software/helpdesk-vs-liveagent/) * [Helpspot](https://www.selecthub.com/help-desk-software/liveagent-vs-helpspot/) * [HESK](https://www.selecthub.com/help-desk-software/liveagent-vs-hesk/) * [iHelpDesk](https://www.selecthub.com/help-desk-software/liveagent-vs-ihelpdesk/) * [Issuetrak](https://www.selecthub.com/help-desk-software/liveagent-vs-issuetrak/) * [Jitbit](https://www.selecthub.com/help-desk-software/liveagent-vs-jitbit/) * [Kayako](https://www.selecthub.com/help-desk-software/kayako-vs-liveagent/) * [LiveZilla](https://www.selecthub.com/help-desk-software/liveagent-vs-livezilla/) * [MSP Manager](https://www.selecthub.com/help-desk-software/liveagent-vs-msp-manager/) * [OneDesk](https://www.selecthub.com/help-desk-software/liveagent-vs-onedesk/) * [osTicket](https://www.selecthub.com/help-desk-software/osticket-vs-liveagent/) * [ProProfs Help Desk](https://www.selecthub.com/help-desk-software/liveagent-vs-proprofs-help-desk/) * [ServiceNow](https://www.selecthub.com/help-desk-software/servicenow-vs-liveagent/) * [SmarterTrack](https://www.selecthub.com/help-desk-software/liveagent-vs-smartertrack/) * [Spiceworks](https://www.selecthub.com/help-desk-software/spiceworks-vs-liveagent/) * [SupportBee](https://www.selecthub.com/help-desk-software/liveagent-vs-supportbee/) * [TeamSupport](https://www.selecthub.com/help-desk-software/teamsupport-vs-liveagent/) * [Teamwork Desk](https://www.selecthub.com/help-desk-software/liveagent-vs-teamwork-desk/) * [UVdesk](https://www.selecthub.com/help-desk-software/liveagent-vs-uvdesk/) * [Veelead Help Desk](https://www.selecthub.com/help-desk-software/liveagent-vs-veelead-help-desk/) * [ViiBE](https://www.selecthub.com/help-desk-software/liveagent-vs-viibe/) * [Vision Helpdesk](https://www.selecthub.com/help-desk-software/liveagent-vs-vision-helpdesk/) * [Web Tracks](https://www.selecthub.com/help-desk-software/liveagent-vs-web-tracks/) * [Zendesk](https://www.selecthub.com/help-desk-software/zendesk-vs-liveagent/) * [Zoho Desk](https://www.selecthub.com/help-desk-software/zoho-desk-vs-liveagent/) ## Awards LiveAgent stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ## Relevant Articles [ Best BI Data Visualization Tools](https://www.selecthub.com/business-intelligence/data-visualization-tools/) [ Enterprise Business Intelligence Tools](https://www.selecthub.com/business-intelligence/enterprise-bi-software/) ## Similar Products Here are the most similar products to LiveAgent. [ Desky ](https://www.selecthub.com/p/help-desk-software/desky-software/) [ FuseDesk ](https://www.selecthub.com/p/help-desk-software/fusedesk/) [ Vision Helpdesk ](https://www.selecthub.com/p/help-desk-software/vision-helpdesk/) [ SupportBee ](https://www.selecthub.com/p/help-desk-software/supportbee/) [ Cayzu ](https://www.selecthub.com/p/help-desk-software/cayzu/) [ MSP Manager ](https://www.selecthub.com/p/help-desk-software/msp-manager/) [ FreeScout ](https://www.selecthub.com/p/help-desk-software/freescout/) [ OneDesk ](https://www.selecthub.com/p/help-desk-software/onedesk/) [ Jitbit ](https://www.selecthub.com/p/help-desk-software/jitbit/) [ osTicket ](https://www.selecthub.com/p/help-desk-software/osticket/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/ishani-vats/) Written by [Ishani Vats](https://www.selecthub.com/author/ishani-vats/) Technical Content Writer Ishani is a Technical Content Writer at SelectHub who covers LMS, workforce management, telemedicine and POS. She holds a master’s degree in Journalism and is passionate about translating complex technical concepts into engaging and accessible content for readers. Along with keeping the professional spirit hydrated, she likes petting dogs, looking up random facts and listening to any Lumineers song on repeat. [See Full Bio](https://www.selecthub.com/author/ishani-vats/) [ ](https://www.selecthub.com/author/dianna-dragonetti/) Edited by [Dianna Dragonetti](https://www.selecthub.com/author/dianna-dragonetti/) Content Editor As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange. [See Full Bio](https://www.selecthub.com/author/dianna-dragonetti/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Help Desk Management", "item": "https://www.selecthub.com/category/help-desk/" }, { "@type": "ListItem", "position": 3, "name": "Help Desk Software", "item": "https://www.selecthub.com/c/help-desk-software/" }, { "@type": "ListItem", "position": 4, "name": "LiveAgent" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "LiveAgent", "description": "LiveAgent is an online communication platform that supports personalized, multilingual customer service. It provides in-suite and standalone offerings for live chat, online self-service portals, ticket management, change and license management, and more. It offers all-in-one helpdesk support by combining all communication channels, including email, live chat, phone calls and social media, in a single company inbox. LiveAgent offers additional services through third-party companies to provide CRM, including sales and marketing automation. Users can analyze helpdesk performance and generate multiple reports to reward high-performing support agents and track customer satisfaction.", "review": { "@type": "Review","reviewRating": { "@type": "Rating", "ratingValue": 83, "bestRating": 100 }, "author": { "@type": "Person", "name": "Ishani Vats", "reviewBody": "LiveAgent offers live chat and helpdesk capabilities, including advanced ticketing. Users can access and update all aspects of a given customer account. Interactive tools, automated behavior reply terminology, live queries management and intuitive onboarding are some aspects of the software that users appreciate. However, some users noted that the software is pricey and the UI is dated. They also reported issues with the payment gateway, mobile app design, service experience feedback and somewhat limited integration options, in terms of other social media and chat platforms. 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