[Home](https://www.selecthub.com/) \> [Help Desk Management](https://www.selecthub.com/category/help-desk/) \> [Customer Service Software](https://www.selecthub.com/c/customer-service-software/) \> Front Categories: * [Customer Service Software](https://www.selecthub.com/c/customer-service-software/) * [CCM Software](https://www.selecthub.com/c/customer-communication-management-software/) * [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) * [...](#) ## What Is Front? **Industry Specialties:** Serves all industries Front is a customer communication platform offering tailor-made services at scale. With the simplicity of the email inbox combined with the insights and automation of CRM, it helps agents work to provide world-class support and send professional replies faster. It allows users to keep conversations organized across channels while maintaining a personal touch, efficiency and quality. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Customer+Service+Software&product%5Fname=Front&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcustomer-service-software%2Ffront%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F37cfff3c04f95b22bcf166df586cd7a9-66f969cf19aa357c095a9674d4630bb6%2Fresources%2Fnormal%2Flogo.png%3F1693319151) [Contributors](#view-contributors) ![Anjali Krishna]() Written by Anjali Krishna Technical Content Writer [ Read Bio](https://www.selecthub.com/author/anjali-krishna/) ![Grace Savides]() Edited by Grace Savides Content Editor [ Read Bio](https://www.selecthub.com/author/grace-savides/) User Sentiment i ![User satisfaction level icon: excellent]() Based on 1252 reviews: Add your rating: ![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #5 Front is ranked #5 in the Customer Service Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=customer-service-software&product%5Fslug=front&slug=front&product%5Fname=Front&category=Customer+Service+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcustomer-service-software%2Ffront%2F) ## Front Pricing Based on our most recent analysis, Front pricing starts at $19 (Per User, Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Front&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcustomer-service-software%2Ffront%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F37cfff3c04f95b22bcf166df586cd7a9-66f969cf19aa357c095a9674d4630bb6%2Fresources%2Fnormal%2Flogo.png%3F1693319151&price=2) Price $ $ $ $ $ i Starting From $19 Pricing Model Per User, Monthly Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Front&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/37cfff3c04f95b22bcf166df586cd7a9-66f969cf19aa357c095a9674d4630bb6/resources/normal/logo.png?1693319151)) ## Training Resources Front is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Front: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Front Benefits and Insights Why use Front? ### Key differentiators & advantages of Front * **Clean Interface:** Get everyone on board with a clean and intuitive functionality. * **Improve Team Efficiency:** Create automatic workflows that work for the team, from assigned tasks to message escalation. * **Actionable Data:** Get insights to improve performance, customer satisfaction and communication. * **Smarter Collaboration:** Draft responses together with peers without losing time, duplicating tasks and missing context. * **Unmatched Service:** Work together on messages, see which agent owns what and share context with real-time collaboration. Create custom workflows that automatically triage, route and escalate messages to please customers. * **Full Administration Control:** Serve customers best by controlling permissions, access rights, provisioning and more. * **Improved Security:** Take advantage of a platform built using industry-standard encryption. Ensure performance never slips and deliver unique enterprise identifiers with backups. * **Compliance:** Protect data with SOC 2 and GDPR. Serve customers best by controlling permissions, access rights, provisioning and more. ### Industry Expertise Front caters to all big and small businesses offering customer support to customers from around the globe. ## Front Reviews Based on our most recent analysis, Front reviews indicate a 'excellent' User Satisfaction Rating of 92% based on 1252 user reviews from 4 recognized software review sites. ![User satisfaction level icon: excellent]() 1252 reviews 92% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Front reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Intuitive Interface:** Front's user-friendly interface makes it easy for teams to quickly get up to speed and collaborate effectively. * **Shared Inbox:** The shared inbox allows multiple team members to work together on customer emails, ensuring faster response times and better collaboration. * **Automation:** Front's automation features, such as auto-replies and canned responses, help streamline workflows and save time. * **Integrations:** Front integrates seamlessly with popular CRM and productivity tools, providing a centralized platform for customer communication. * **Mobile Accessibility:** The mobile app allows teams to stay connected and respond to customer inquiries from anywhere, at any time. #### Cons * **Clunky Interface:** Front's user interface can be cumbersome to navigate, with users reporting difficulties finding specific features and settings. * **Limited Customization:** Front offers limited customization options, making it challenging for users to tailor the software to their specific needs. * **Poor Ticket Management:** Front's ticket management system lacks advanced features such as automated ticket routing and escalation, which can lead to inefficiencies in ticket handling. * **Integration Issues:** Front's integration with other business tools can be unreliable, resulting in data inconsistencies and workflow disruptions. * **High Cost:** Front's pricing structure is perceived as expensive compared to competing help desk software, especially for small businesses with limited budgets. #### Researcher's Summary: Front has received a multitude of positive reviews in the last year. Users commend its intuitive interface, robust feature set, and seamless integration with other applications. They also appreciate its ability to automate tasks, track customer interactions, and provide comprehensive reporting. In comparison to other help desk software, Front stands out for its collaborative capabilities, which allow multiple team members to work on the same ticket simultaneously. Additionally, Front's focus on customer experience is evident in its customizable workflows and personalized communication options. These strengths are important because they enhance productivity, improve customer satisfaction, and provide valuable insights for businesses. Front is most suited for businesses that prioritize customer service and seek a comprehensive help desk solution. Its collaborative features, robust functionality, and focus on customer experience make it an ideal choice for teams that need to manage a high volume of support requests efficiently and effectively. Whether you're a small business just starting out or a large enterprise with complex support needs, Front offers a scalable and customizable solution that can grow with your business. ## Key Features * **Integration:** Connect with over 100 different apps to manage projects and view all communication modules right in the inbox. * **Team Collaboration:** Give team confidence and accountability without dropping the ball or missing messages. Keep everyone on the same page by giving agents a shared perspective on email for visibility. Route messages automatically to teammates, based on sender, keywords and time of day or month. * **Analytics:** Get detailed insights into email activity, understand where workflows must improve and fuel positive changes. * **Customer Experience:** Automate all the busy work to deliver quick and seamless customer responses. Route messages by creating if-then workflows to focus. Get insights into communication through email analytics, spot scope of improvements and share key results with clients. * **Universal Inbox:** Keep messages in email, live chat and SMS text actionable and organized in one platform. Deliver messages correctly with assignments and workflow rules based on sender, keywords, time of day and more. * **Workflow Management:** Track the volume for agents and customers, balance workload and understand performance to grow your business intelligently. Measure and achieve response time goals with automation, timing and other triggers. * **Remote Team Collaboration:** Stay aligned, motivated and connected with built-in team accountability and collaboration features. Empower teams to work from anywhere and anytime and deliver consistent results. * **Multi-Channel Communication:** Reduce browser tabs and manage multiple customer communication channels in a single platform. Connect SMS, email, live chat and Facebook to one collaborative hub. * **Email Management:** Organize the inbox and make it actionable to avoid important messages slipping through the cracks. Know who’s working on what to cut down on the back and forth. * **Shared Inbox:** Manage support, contact and info and collaborate on all customer communication channels to respond faster. Plug in group email accounts such as team into a shared inbox and offer a shared view of every email to the team. Allow agents to collaborate on email to move through the queue faster. * **Email Delegation:** Choose a delegate from teammates and collaborate in real time. Comment internally on an email. Work together on email drafts before hitting send to get the right response every time. * **Help Desk:** Assign a number to every customer message and manage support without the ticket numbers to offer a personal reply to every customer. * **CRM:** Reference a shared view of client information easily from the inbox by bringing CRM into the help desk system. Set up automation that escalates, routes, and assigns work depending on customer data to help teams align and serve critical customers effectively. ## Limitations At the time of this review, these are the limitations according to user feedback: * Outages happen often. * There’s a five-second gap to cancel messages after sending, but no way to revert it after it’s been sent. * Scheduling link features doesn’t work. ## Suite Support _mail\_outline_Email: RNot available. _phone_Phone: Not available. _school_Training: Not available. _local\_offer_Tickets: Not available. ## Compare Customer Service Software These are the top products most often compared. Generating Scorecard... Compare to Front You can choose 4 products to compare [ Freshdesk ](https://www.selecthub.com/p/help-desk-software/freshdesk/) [ Salesforce Service Cloud ](https://www.selecthub.com/p/customer-service-software/salesforce-service-cloud/) [ Zendesk ](https://www.selecthub.com/p/help-desk-software/zendesk/) [ LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) [ HubSpot Service Hub ](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) [ HappyFox ](https://www.selecthub.com/p/help-desk-software/happyfox/) [ TeamSupport ](https://www.selecthub.com/p/help-desk-software/teamsupport/) [ Vision Helpdesk ](https://www.selecthub.com/p/help-desk-software/vision-helpdesk/) [ Zoho Desk ](https://www.selecthub.com/p/help-desk-software/zoho-desk/) [ LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) Generating Scorecard... Compare to Front ## Head-to-Head Comparison ![Front Software Tool]() vs * [AIhelp](https://www.selecthub.com/customer-service-software/front-vs-aihelp/) * [Callbell](https://www.selecthub.com/customer-service-software/front-vs-callbell/) * [Comm100](https://www.selecthub.com/customer-service-software/front-vs-comm100/) * [Customerly](https://www.selecthub.com/customer-service-software/front-vs-customerly/) * [Dynamics 365 Customer Service](https://www.selecthub.com/customer-service-software/front-vs-dynamics-365-customer-service/) * [eDesk](https://www.selecthub.com/customer-service-software/front-vs-edesk/) * [Helpwise](https://www.selecthub.com/customer-service-software/front-vs-helpwise/) * [Hiver](https://www.selecthub.com/customer-service-software/front-vs-hiver/) * [HubSpot Service Hub](https://www.selecthub.com/customer-service-software/front-vs-hubspot-service-hub/) * [Kommunicate](https://www.selecthub.com/customer-service-software/front-vs-kommunicate/) * [Kustomer](https://www.selecthub.com/customer-service-software/kustomer-vs-front/) * [LiveHelp](https://www.selecthub.com/customer-service-software/front-vs-livehelp/) * [Richpanel](https://www.selecthub.com/customer-service-software/front-vs-richpanel/) * [Salesforce Service Cloud](https://www.selecthub.com/customer-service-software/salesforce-service-cloud-vs-front/) * [Samespace](https://www.selecthub.com/customer-service-software/front-vs-samespace/) * [Smart Answer](https://www.selecthub.com/customer-service-software/front-vs-smart-answer/) * [SnapCall](https://www.selecthub.com/customer-service-software/front-vs-snapcall/) * [TrueLark](https://www.selecthub.com/customer-service-software/front-vs-truelark/) * [Verloop](https://www.selecthub.com/customer-service-software/front-vs-verloop/) * [yellow.ai](https://www.selecthub.com/customer-service-software/front-vs-yellow-ai/) ## Awards SelectHub research analysts have evaluated Front and concluded it earns best-in-class honors for Email Management. Front stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ![Email Management Award]() ## Similar Products Here are the most similar products to Front. [ HappyFox Assist AI ](https://www.selecthub.com/p/customer-service-software/happyfox-assist-ai/) [ Tender Support ](https://www.selecthub.com/p/customer-service-software/tender-support/) [ BoldDesk ](https://www.selecthub.com/p/customer-service-software/bolddesk/) [ Smart Answer ](https://www.selecthub.com/p/customer-service-software/smart-answer/) [ AIhelp ](https://www.selecthub.com/p/customer-service-software/aihelp/) [ Callbell ](https://www.selecthub.com/p/customer-service-software/callbell/) [ Kommunicate ](https://www.selecthub.com/p/customer-service-software/kommunicate/) [ Helpwise ](https://www.selecthub.com/p/customer-service-software/helpwise/) [ Samespace ](https://www.selecthub.com/p/customer-service-software/samespace/) [ Dixa ](https://www.selecthub.com/p/customer-service-software/dixa/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/anjali-krishna/) Written by [Anjali Krishna](https://www.selecthub.com/author/anjali-krishna/) Technical Content Writer Anjali is a former Technical Content Writer at SelectHub who specialized in software categories including CRM, fundraising, and sales force automation. Drawing on her IT engineering background and 5 years of experience as a writer helped her translate technical topics into engaging content to educate software buyers. [See Full Bio](https://www.selecthub.com/author/anjali-krishna/) [ ](https://www.selecthub.com/author/grace-savides/) Edited by [Grace Savides](https://www.selecthub.com/author/grace-savides/) Content Editor A digital specialist and content marketer, Grace joined the SelectHub team at the end of 2019\. She's an editor, and her team writes about learning management systems (LMS), talent management, payroll and other HR-related software. She's passionate about the HR industry and how changes can empower the workforce. In her free time, Grace hangs out with her boyfriend, dogs and a ridiculous amount of books she refuses to throw out. [See Full Bio](https://www.selecthub.com/author/grace-savides/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Help Desk Management", "item": "https://www.selecthub.com/category/help-desk/" }, { "@type": "ListItem", "position": 3, "name": "Customer Service Software", "item": "https://www.selecthub.com/c/customer-service-software/" }, { "@type": "ListItem", "position": 4, "name": "Front" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "Front", "description": "Front is a customer communication platform offering tailor-made services at scale. With the simplicity of the email inbox combined with the insights and automation of CRM, it helps agents work to provide world-class support and send professional replies faster. It allows users to keep conversations organized across channels while maintaining a personal touch, efficiency and quality.", "review": { "@type": "Review","reviewRating": { "@type": "Rating", "ratingValue": 87, "bestRating": 100 }, "author": { "@type": "Person", "name": "Anjali Krishna", "reviewBody": "Front has received a multitude of positive reviews in the last year. Users commend its intuitive interface, robust feature set, and seamless integration with other applications. They also appreciate its ability to automate tasks, track customer interactions, and provide comprehensive reporting. In comparison to other help desk software, Front stands out for its collaborative capabilities, which allow multiple team members to work on the same ticket simultaneously. Additionally, Front's focus on customer experience is evident in its customizable workflows and personalized communication options. These strengths are important because they enhance productivity, improve customer satisfaction, and provide valuable insights for businesses. Front is most suited for businesses that prioritize customer service and seek a comprehensive help desk solution. Its collaborative features, robust functionality, and focus on customer experience make it an ideal choice for teams that need to manage a high volume of support requests efficiently and effectively. Whether you're a small business just starting out or a large enterprise with complex support needs, Front offers a scalable and customizable solution that can grow with your business." } }, "image": "https://cdn.selecthub.com/products/37cfff3c04f95b22bcf166df586cd7a9-66f969cf19aa357c095a9674d4630bb6/resources/normal/logo.png?1693319151", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "92", "bestRating": "100", "worstRating": "1", "ratingCount": "1252" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "19", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Intuitive Interface: Front's user-friendly interface makes it easy for teams to quickly get up to speed and collaborate effectively." }, { "@type": "ListItem", "position": 2, "name": "Shared Inbox: The shared inbox allows multiple team members to work together on customer emails, ensuring faster response times and better collaboration." }, { "@type": "ListItem", "position": 3, "name": "Automation: Front's automation features, such as auto-replies and canned responses, help streamline workflows and save time." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Clunky Interface: Front's user interface can be cumbersome to navigate, with users reporting difficulties finding specific features and settings." }, { "@type": "ListItem", "position": 2, "name": "Limited Customization: Front offers limited customization options, making it challenging for users to tailor the software to their specific needs." }, { "@type": "ListItem", "position": 3, "name": "Poor Ticket Management: Front's ticket management system lacks advanced features such as automated ticket routing and escalation, which can lead to inefficiencies in ticket handling." } ] }, "applicationCategory": "Customer Service Software" } ```