[Home](https://www.selecthub.com/) \> [Customer Experience](https://www.selecthub.com/category/customer-experience/) \> [Customer Experience Software](https://www.selecthub.com/c/customer-experience-software/) \> Talisma Categories: * [Customer Experience Software](https://www.selecthub.com/c/customer-experience-software/) * [Customer Service Software](https://www.selecthub.com/c/customer-service-software/) * [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) * [...](#) ## What Is Talisma? **Industry Specialties:** Finance, Banking, Education, Technology, Telecommunications. Talisma is a sophisticated software solution designed to enhance customer experience by efficiently managing interactions and tasks. It is particularly well-suited for industries such as finance, education, and retail, where customer engagement is paramount. Talisma offers unique benefits like seamless integration of communication channels, enabling businesses to provide consistent and personalized customer service. Its powerful features include robust analytics, automated workflows, and a comprehensive CRM system that helps organizations streamline operations and improve customer satisfaction. Users appreciate its intuitive interface and the ability to customize features to meet specific business needs. Compared to similar products, Talisma stands out for its adaptability and comprehensive support options. Pricing details are not readily available, so it is advisable for potential users to contact SelectHub for a tailored quote based on their specific requirements. Overall, Talisma is a versatile tool that effectively supports businesses in delivering exceptional customer experiences. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Customer+Experience+Software&product%5Fname=Talisma&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcustomer-experience-software%2Ftalisma%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F9dee60d3205c5eda2a74f342f26bc6e0-faddbe1a64782b917f83a495dd188030%2Fresources%2Fnormal%2Flogo.png%3F1746203878) User Sentiment i ![User satisfaction level icon: fair]() Based on 47 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #27 Talisma is ranked #27 in the Customer Experience Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=customer-experience-software&product%5Fslug=talisma&slug=talisma&product%5Fname=Talisma&category=Customer+Experience+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcustomer-experience-software%2Ftalisma%2F) ## Talisma Pricing Based on our most recent analysis, Talisma pricing starts at $99 (Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Talisma&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcustomer-experience-software%2Ftalisma%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F9dee60d3205c5eda2a74f342f26bc6e0-faddbe1a64782b917f83a495dd188030%2Fresources%2Fnormal%2Flogo.png%3F1746203878&price=2) Price $ $ $ $ $ i Starting From $99 Pricing Model Monthly Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Talisma&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/9dee60d3205c5eda2a74f342f26bc6e0-faddbe1a64782b917f83a495dd188030/resources/normal/logo.png?1746203878)) ## Training Resources Talisma is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Talisma: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Talisma Benefits and Insights Why use Talisma? ### Key differentiators & advantages of Talisma * **Enhanced Customer Engagement:** Talisma enables businesses to interact with customers across multiple channels, such as email, chat, and social media, ensuring a seamless and consistent experience. * **Improved Response Times:** By automating routine inquiries and providing agents with quick access to customer information, Talisma reduces the time it takes to respond to customer queries. * **Personalized Customer Interactions:** With detailed customer profiles and interaction history, Talisma allows for tailored communication that meets individual customer needs and preferences. * **Increased Agent Productivity:** The software streamlines workflows and automates repetitive tasks, freeing up agents to focus on more complex customer issues. * **Data-Driven Insights:** Talisma provides analytics and reporting tools that help businesses understand customer behavior and identify trends, enabling informed decision-making. * **Scalable Solutions:** As businesses grow, Talisma can easily scale to accommodate increased customer interactions without compromising service quality. * **Enhanced Collaboration:** The platform facilitates better communication and collaboration among team members, ensuring that everyone is aligned and informed. * **Cost Efficiency:** By optimizing customer service operations and reducing the need for additional resources, Talisma helps lower operational costs. * **Improved Customer Retention:** By delivering consistent and high-quality customer experiences, Talisma helps businesses build loyalty and retain customers over the long term. * **Compliance and Security:** Talisma ensures that customer data is handled in compliance with industry regulations, providing peace of mind regarding data security and privacy. ### Industry Expertise Talisma specializes in providing customer relationship management (CRM) solutions for large enterprises, particularly in industries like banking, insurance, finance, education, technology, and telecommunications. Its software is designed to help businesses manage customer interactions across various channels, offering features like contact management, sales management, and marketing tools, all tailored to meet the specific needs of different sectors. ## Talisma Reviews Based on our most recent analysis, Talisma reviews indicate a 'fair' User Satisfaction Rating of 69% based on 47 user reviews from 3 recognized software review sites. ![User satisfaction level icon: fair]() 47 reviews 69% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Talisma reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Omnichannel Support:** Provides a unified platform to manage customer interactions across various channels, including phone, email, chat, and social media. * **Customization:** Highly customizable, allowing seamless integration with existing IT infrastructure and business processes. * **Analytics:** Offers powerful analytics tools that help businesses understand customer behavior and preferences, enabling targeted and effective customer engagement strategies. * **Affordability:** Noted for its affordability, making it accessible for small to medium-sized businesses. #### Cons * **Documentation and Training:** User reviews mention that while Talisma CRM is feature-rich, its documentation and training resources could be more robust. This could make it challenging for some users to fully leverage the platform's capabilities. #### Researcher's Summary: Is Talisma a customer relationship management software that's truly magical, or does it leave users feeling like they're under a spell? User reviews from the last year reveal a mixed bag. While Talisma is generally praised for its comprehensive features, user-friendly interface, and ability to enhance customer satisfaction through effective engagement strategies, some areas need improvement. Users particularly appreciate the software's robust customer support and regular updates that align with market demands and customer feedback. For instance, one user highlighted how Talisma's customer support was instrumental in helping them tailor the software to their specific business needs, leading to a significant improvement in their customer interaction efficiency. However, some users have pointed out that Talisma could improve its integration with third-party applications. For example, several users expressed frustration with the cumbersome process of integrating Talisma with their existing marketing automation tools, limiting the software's overall effectiveness. What truly differentiates Talisma is its affordability, especially for small businesses, and its powerful market analytics feature, which is highly regarded for its role in driving business growth. Users have specifically praised Talisma's ability to provide actionable insights from customer data, enabling them to make informed decisions about their marketing and sales strategies. However, some users have indicated that while the market analytics feature is powerful, it could benefit from more advanced reporting capabilities to fully leverage its potential. Overall, Talisma is best suited for small businesses or organizations that prioritize a user-friendly interface and comprehensive CRM features at a competitive price point. Its strengths lie in its ease of use, robust customer support, and effective customer engagement tools, making it a valuable asset for businesses looking to enhance their customer relationships without breaking the bank. ## Key Features ### Customer Service * **Case Management:** Thread messages across various channels and conversations, making it easy to communicate. It supports Service Level Agreement (SLA) to maintain and improve turnaround time. * **Real-Time Dashboard:** Measures and monitors the performance of customers as well as employees. The simplified workflow engine allows easy graphical processes and the layout designer offers custom screens for each step of the customer service process. Additionally, it provides a service dashboard for managers, supervisors and agents for ease of work. * **Responsive UI:** The configurable screen layout builds a contextual user interface and is responsive across all devices such as desktops, web browsers and mobile phones. * **Automation and Workflow:** Improves productivity and workflow journeys with the help of automation tools. ### Sales * **Sales Force Automation:** Creates and assigns relevant product opportunities to sales professionals. Presents real-time information about opportunities, contacts and orders. Schedules meetings, sets reminders and sends text messages, emails or both, based on the meeting schedule. * **Data Confidentiality:** Manage varying degrees of access control to ensure data confidentiality throughout the sales hierarchy. Offers property settings and access control of user profiles to specific authorities based on roles and responsibilities. * **Access Control:** Role-based control offers access to opportunities, contacts, meetings and orders to sales representatives and reporting managers. Product-based access control grants access to sales team-specific products and portfolios. * **Personalized Selling:** Sends discounts and offers based on the nature of the purchase. Link order to a contact, then send personalized communication via email and SMS. ### Marketing * **Targeted Campaigns:** Run and manage automated closed-loop campaigns, newsletters and surveys to raise awareness, generate prospect leads and communicate with customers one-on-one. * **Management and Execution:** Influence effectiveness of marketing campaigns by personalizing communications and achieving campaign objectives. Helps with design and execution of high-volume, multi-channel marketing campaigns and offers campaign tracking, customer response and advanced reporting and analytics. * **Design and Workflow Management:** Offer dynamic marketing campaigns by capturing complete demographics and transactional prospect profiles. Runs campaigns with an advanced mailing list and helps in managing static and dynamic mailing lists, designing and implementing campaigns. * **Automation:** Provides marketing automation across digital channels to reduce repetitive manual tasks. Offers a dedicated ROI calculator for real-time budget analysis. ## Limitations At the time of this review, these are the limitations according to user feedback: * Slow and unresponsive at times. * Not user-friendly. ## Suite Support Connect with chat and phone support from 5 a.m. to 7 p.m. PT from Monday to Friday, excluding public holidays. Technical support via email is available 24/7\. The vendor offers three tiers of support: Silver, Gold and Platinum. _mail\_outline_Email: support@talisma.com for non-hosted clients and onlinesupport@talisma.com for hosted clients. Or, chat online during support hours. _phone_Phone: 800-483-9106\. Additional phone numbers for customers in the APAC, mainland Europe and the U.K. are listed on the vendor’s support website. _school_Training: Includes online courses, on-site classroom training and training at one of the vendor’s facilities. Course content can be customized to organizational requirements. For more info, email talismalearningcentre@talisma.com or contact an Account Manager. _local\_offer_Tickets: Log in to the support portal to submit a ticket. ## Head-to-Head Comparison ![Talisma Software Tool]() vs * [AskNicely](https://www.selecthub.com/customer-experience-software/asknicely-vs-talisma/) * [CallVU](https://www.selecthub.com/customer-experience-software/talisma-vs-callvu/) * [CommBox](https://www.selecthub.com/customer-experience-software/talisma-vs-commbox/) * [CXone](https://www.selecthub.com/customer-experience-software/cxone-vs-talisma/) * [Engagely](https://www.selecthub.com/customer-experience-software/talisma-vs-engagely/) * [Engati](https://www.selecthub.com/customer-experience-software/talisma-vs-engati/) * [Genesys](https://www.selecthub.com/customer-experience-software/genesys-vs-talisma/) * [GetFeedback](https://www.selecthub.com/customer-experience-software/getfeedback-vs-talisma/) * [Helpshift](https://www.selecthub.com/customer-experience-software/helpshift-vs-talisma/) * [Humach](https://www.selecthub.com/customer-experience-software/humach-vs-talisma/) * [InMoment](https://www.selecthub.com/customer-experience-software/inmoment-vs-talisma/) * [Intouch Insight](https://www.selecthub.com/customer-experience-software/talisma-vs-intouch-insight/) * [Jebbit](https://www.selecthub.com/customer-experience-software/jebbit-vs-talisma/) * [Local Measure](https://www.selecthub.com/customer-experience-software/talisma-vs-local-measure/) * [Movate](https://www.selecthub.com/customer-experience-software/movate-vs-talisma/) * [Nextiva](https://www.selecthub.com/customer-experience-software/nextiva-vs-talisma/) * [Oracle CX](https://www.selecthub.com/customer-experience-software/oracle-cx-vs-talisma/) * [Qualfon](https://www.selecthub.com/customer-experience-software/qualfon-vs-talisma/) * [Sprinklr](https://www.selecthub.com/customer-experience-software/sprinklr-vs-talisma/) * [Stratifyd](https://www.selecthub.com/customer-experience-software/talisma-vs-stratifyd/) * [Tenfold](https://www.selecthub.com/customer-experience-software/tenfold-vs-talisma/) * [Track.co](https://www.selecthub.com/customer-experience-software/talisma-vs-track-co/) * [Uxpressia](https://www.selecthub.com/customer-experience-software/uxpressia-vs-talisma/) * [Verint](https://www.selecthub.com/customer-experience-software/verint-vs-talisma/) * [Wyng](https://www.selecthub.com/customer-experience-software/talisma-vs-wyng/) ## Similar Products Here are the most similar products to Talisma. 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It is particularly well-suited for industries such as finance, education, and retail, where customer engagement is paramount. Talisma offers unique benefits like seamless integration of communication channels, enabling businesses to provide consistent and personalized customer service. Its powerful features include robust analytics, automated workflows, and a comprehensive CRM system that helps organizations streamline operations and improve customer satisfaction. Users appreciate its intuitive interface and the ability to customize features to meet specific business needs. Compared to similar products, Talisma stands out for its adaptability and comprehensive support options. Pricing details are not readily available, so it is advisable for potential users to contact SelectHub for a tailored quote based on their specific requirements. Overall, Talisma is a versatile tool that effectively supports businesses in delivering exceptional customer experiences. ", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Manogna Chandrika Matta", "reviewBody": "Is Talisma a customer relationship management software that's truly magical, or does it leave users feeling like they're under a spell? User reviews from the last year reveal a mixed bag. While Talisma is generally praised for its comprehensive features, user-friendly interface, and ability to enhance customer satisfaction through effective engagement strategies, some areas need improvement. Users particularly appreciate the software's robust customer support and regular updates that align with market demands and customer feedback. For instance, one user highlighted how Talisma's customer support was instrumental in helping them tailor the software to their specific business needs, leading to a significant improvement in their customer interaction efficiency. However, some users have pointed out that Talisma could improve its integration with third-party applications. For example, several users expressed frustration with the cumbersome process of integrating Talisma with their existing marketing automation tools, limiting the software's overall effectiveness. What truly differentiates Talisma is its affordability, especially for small businesses, and its powerful market analytics feature, which is highly regarded for its role in driving business growth. Users have specifically praised Talisma's ability to provide actionable insights from customer data, enabling them to make informed decisions about their marketing and sales strategies. However, some users have indicated that while the market analytics feature is powerful, it could benefit from more advanced reporting capabilities to fully leverage its potential. Overall, Talisma is best suited for small businesses or organizations that prioritize a user-friendly interface and comprehensive CRM features at a competitive price point. 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