[Home](https://www.selecthub.com/) \> [Customer Experience](https://www.selecthub.com/category/customer-experience/) \> [Customer Experience Software](https://www.selecthub.com/c/customer-experience-software/) \> Sprinklr Categories: * [Customer Experience Software](https://www.selecthub.com/c/customer-experience-software/) * [AI Help Desk Software](https://www.selecthub.com/c/ai-help-desk-software/) * [AI Marketing Tools](https://www.selecthub.com/c/ai-marketing-tools/) * [Conversational AI Platforms](https://www.selecthub.com/c/conversational-ai-platforms/) * [Experience Management Software](https://www.selecthub.com/c/experience-management-software/) * [...](#) ## What Is Sprinklr? **Industry Specialties:** CPG, Financial Services, Government, Retail, Technology, Telecommunication, Travel & Hospitality. Sprinklr is a comprehensive platform designed to enhance customer experience by managing various tasks such as social media engagement, customer support, and marketing automation. It is particularly well-suited for large enterprises across industries like retail, finance, healthcare, and telecommunications, where maintaining seamless customer interactions is crucial. The platform offers unique benefits such as unified customer insights, robust analytics, and scalable solutions that adapt to complex organizational needs. Key features include advanced sentiment analysis, multi-channel campaign management, and real-time monitoring, which empower businesses to respond swiftly and effectively to customer inquiries and market trends. Users often praise Sprinklr for its powerful integration capabilities and customizable dashboards, which differentiate it from other solutions in the market. Pricing for Sprinklr typically varies based on the scale and specific requirements of the organization. For detailed pricing information tailored to individual needs, it is recommended to contact SelectHub. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Customer+Experience+Software&product%5Fname=Sprinklr&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcustomer-experience-software%2Fsprinklr%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F4aadd661908b181d059a117f02fbc9ec-d99f5cf944209ed65ffced46c5c48d3d%2Fresources%2Fnormal%2Flogo.png%3F1735630935) [Contributors](#view-contributors) ![Saumya Anand]() Written by Saumya Anand Technical Content Writer [ Read Bio](https://www.selecthub.com/author/saumya-anand/) ![Hsing Tseng]() Edited by Hsing Tseng Content Editor [ Read Bio](https://www.selecthub.com/author/hsing-tseng/) User Sentiment i ![User satisfaction level icon: great]() Based on 879 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #6 Sprinklr is ranked #6 in the Customer Experience Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=customer-experience-software&product%5Fslug=sprinklr&slug=sprinklr&product%5Fname=Sprinklr&category=Customer+Experience+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcustomer-experience-software%2Fsprinklr%2F) ## Sprinklr Pricing Based on our most recent analysis, Sprinklr pricing starts at $249 (Per User, Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Sprinklr&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcustomer-experience-software%2Fsprinklr%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F4aadd661908b181d059a117f02fbc9ec-d99f5cf944209ed65ffced46c5c48d3d%2Fresources%2Fnormal%2Flogo.png%3F1735630935&price=3) Price $ $ $ $ $ i Starting From $249 Pricing Model Per User, Monthly Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Sprinklr&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/4aadd661908b181d059a117f02fbc9ec-d99f5cf944209ed65ffced46c5c48d3d/resources/normal/logo.png?1735630935)) ## Training Resources Sprinklr is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Sprinklr: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Sprinklr Benefits and Insights Why use Sprinklr? ### Key differentiators & advantages of Sprinklr * **Unified Customer View:** Sprinklr consolidates customer interactions across multiple channels, providing a comprehensive view that helps businesses understand and anticipate customer needs more effectively. * **Improved Collaboration:** By centralizing communication and data, Sprinklr fosters better collaboration among teams, ensuring everyone is aligned and informed, which enhances productivity and decision-making. * **Enhanced Customer Engagement:** With tools to personalize interactions, Sprinklr enables businesses to engage customers in meaningful ways, increasing satisfaction and loyalty. * **Data-Driven Insights:** Sprinklr's analytics capabilities allow businesses to derive actionable insights from customer data, helping to refine strategies and improve service delivery. * **Scalability:** As businesses grow, Sprinklr scales seamlessly, accommodating increased data and user demands without compromising performance or functionality. * **Cost Efficiency:** By streamlining processes and reducing the need for multiple disparate tools, Sprinklr helps businesses save on operational costs while maximizing resource utilization. * **Real-Time Monitoring:** Sprinklr provides real-time monitoring of customer interactions, enabling businesses to respond promptly to issues and opportunities, thereby enhancing customer experience. * **Comprehensive Reporting:** With robust reporting features, Sprinklr allows businesses to track performance metrics and KPIs, facilitating informed decision-making and strategic planning. * **Increased Brand Consistency:** By managing all customer interactions from a single platform, Sprinklr ensures consistent messaging and branding across all channels. * **Proactive Issue Resolution:** Sprinklr's predictive analytics help identify potential issues before they escalate, allowing businesses to address them proactively and maintain customer satisfaction. * **Enhanced Security:** With advanced security measures, Sprinklr protects sensitive customer data, ensuring compliance with industry standards and building customer trust. * **Customizable Workflows:** Sprinklr offers customizable workflows that adapt to specific business needs, improving efficiency and ensuring processes align with organizational goals. * **Global Reach:** Sprinklr supports multiple languages and regions, enabling businesses to manage customer experiences on a global scale with ease. * **Seamless Integration:** Sprinklr integrates with existing systems and tools, ensuring a smooth transition and minimal disruption to business operations. * **AI-Powered Automation:** Leveraging AI, Sprinklr automates routine tasks, freeing up human resources for more strategic activities and improving overall efficiency. ### Industry Expertise Sprinklr is a powerful platform best suited for large enterprises and agencies with complex social media needs and a dedicated team to manage it. It offers advanced features and automation, but its pricing can be higher than other options. ## Sprinklr Reviews Based on our most recent analysis, Sprinklr reviews indicate a 'great' User Satisfaction Rating of 80% based on 879 user reviews from 5 recognized software review sites. ![User satisfaction level icon: great]() 879 reviews 80% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Sprinklr reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Unified Platform:** User reviews highlight Sprinklr's unified platform, which integrates various customer service functions for a seamless workflow. * **Comprehensive Social Media Management:** Sprinklr receives praise for its robust social media management capabilities, including social listening, content marketing, and customer feedback management. * **Real-Time Data Insights:** User reviews consistently mention Sprinklr's ability to provide real-time data insights through its robust analytics, enabling businesses to optimize customer interactions effectively. * **Customization Options:** Sprinklr is lauded for its extensive customization options, allowing businesses to tailor the platform to their specific needs and maintain brand consistency. #### Cons * **Steep Learning Curve:** User reviews frequently mention that Sprinklr can be challenging to learn, especially for new users, due to its extensive features and complex interface. * **Overwhelming Functionality:** Some users find the platform's vast array of features overwhelming, making it difficult to navigate and utilize effectively without proper training. * **Limited Content Formats:** Sprinklr lacks support for certain content formats, such as Instagram story videos and polls, which can restrict the types of content users can share. * **High Cost:** Sprinklr's pricing is considered high, especially compared to other similar tools, with additional costs for premium features like dedicated customer support. #### Researcher's Summary: How do you sprinkle a little joy into your customers' experience? User reviews from the last year indicate that Sprinklr, a comprehensive customer experience management platform, might just be the tool to achieve that. Users consistently praise Sprinklr for its robust analytics and reporting functionalities, which provide invaluable insights into customer behavior and sentiment. This granular understanding of the customer journey allows businesses to tailor their interactions for maximum impact, a crucial factor in today's competitive landscape. For instance, one user highlighted how Sprinklr's AI-driven sentiment analysis helped them identify a surge in negative feedback related to a specific product feature, enabling them to address the issue proactively and mitigate potential damage to their brand reputation. However, this depth of functionality comes at a cost, both literally and figuratively. Users frequently point out that Sprinklr's pricing can be prohibitive, particularly for smaller businesses with limited budgets. Additionally, the platform's extensive feature set can be overwhelming for new users, often necessitating formal training to unlock its full potential. This steep learning curve can be a significant barrier to entry for some organizations, especially those without dedicated IT resources. Despite these drawbacks, Sprinklr's ability to unify customer interactions across multiple channels, from social media to email to live chat, is a major differentiating factor that resonates strongly with users. This centralized approach streamlines workflows and empowers teams to deliver a consistent and personalized customer experience across all touchpoints. In conclusion, Sprinklr emerges as a powerful ally for large enterprises seeking a comprehensive solution to manage and elevate their customer experience. Its robust analytics, unified platform, and extensive feature set provide unparalleled insights and control over the customer journey. However, its complexity and cost might make it a less suitable option for smaller businesses or those with limited technical expertise. For these organizations, exploring alternative solutions with a shallower learning curve and more budget-friendly pricing models might be a more prudent approach. ## Key Features ### **Modern Care** * **Case Management:** Quickly resolve issues by identifying sentiments and automatically routing customers to the appropriate resources and agents. * **Omnichannel:** Engage with customers across several channels, including messaging platforms, social media sites, virtual communities and more. * **Self-Service Chatbots:** Use conversational bots to solve general and recurring customer queries at scale. Humanize automated interactions by following language change, context and cues; seamlessly hand-over to agents when necessary. Customize chatbots for every channel. * **Digital Community:** Provide customers with a forum to post their issues and solutions. * **Feedback:** Gather feedback in real time and across multiple digital channels through CSAT and NPS surveys. Segment results based on locations, channels, products, queues and groups. Automatically receive alerts for negative sentiment. * **Dashboards:** Monitor performance, customer sentiment and crucial KPIs and SLAs.s ### **Modern Research** * **Insights:** Make data-driven decisions by capturing customer feedback at scale and share insights in multiple formats across all devices. Identify market trends, quantify customer experience geographically and gain critical information on competitive strategies. * **Crisis Management:** Investigate PR issues during early stages and solve them preemptively through AI-based crisis detection. Team members can receive real-time alerts for events and anomalies to stay one step ahead of the competition and any obstacles. * **Visuals:** Detect brand logos and texts within pictures through AI-enabled visual tech. Analyze data across digital and social platforms. ### **Modern Marketing and Advertising** * **Content Production:** Optimize performance by delivering personalized interactions across multiple channels and business units. Streamline content delivery through automated repeated workflows; create, manage and monitor task flow, due dates and approval cycles. Build and update campaigns through the ads composer and manager module. Use reporting dashboards to compare performance and access campaigns, content and ad details. * **Risk Management:** Stay on-brand by enforcing compliance, establishing security protocols and utilizing role-based permissions. Monitor content and halt advertising during inadvertent events. Track changes made in publishing with audit trails. * **Collaboration:** Effectively coordinate with team members through custom notifications, mentions, annotations, notes and red-lining. * **Asset Management:** Organize, store and track assets in a centralized repository, shareable with team members and decision-makers. Analyze content and campaign strategies through asset performance reports. * **Campaign Management:** Use customizable templates to create campaigns and sub-campaigns. Design blueprints for KPIs, needs, deadlines and deliverables. * **Analytics:** Analyze data on campaigns, content and advertisements in real time. Leverage AI-powered insights to drive strategic planning. * **Project Management:** Track to-do lists, outbound messages and campaign statuses. Get full visibility into all drafted, sent for approval, rejected and published work. ### **Modern Sales and Engagement** * **Social Engagement:** Connect with potential and current customers across over 35 digital channels for social media and messaging. Embed social content on websites. Publish content in accordance with established governance rules. * **Publisher Console:** Plan, publish and track brand-centric content in a unified platform, with cross-team visibility. * **Filtering:** Use AI-based inbound triaging to segment messages according to intent. ## Suite Support The vendor offers implementation and advisory services that provide access to consultants for strategy, analytics, moderation, service management, advanced administration, agile deployment and more. _mail\_outline_Email: support@?sprinklr.com. _phone_Phone: Not specified. _school_Training: The vendor provides on-demand e-learning courses, virtual public webinars on various topics and features, customizable private training sessions, and certification programs covering in-depth knowledge of system functionalities. Pricing may vary depending on business requirements; contact sprinklru@sprinklr.com for more info. _local\_offer_Tickets: Log into the platform to submit a ticket through the support portal. ## Head-to-Head Comparison ![Sprinklr Software Tool]() vs * [AskNicely](https://www.selecthub.com/customer-experience-software/sprinklr-vs-asknicely/) * [CallVU](https://www.selecthub.com/customer-experience-software/sprinklr-vs-callvu/) * [CommBox](https://www.selecthub.com/customer-experience-software/sprinklr-vs-commbox/) * [CXone](https://www.selecthub.com/customer-experience-software/sprinklr-vs-cxone/) * [Engagely](https://www.selecthub.com/customer-experience-software/sprinklr-vs-engagely/) * [Engati](https://www.selecthub.com/customer-experience-software/sprinklr-vs-engati/) * [Genesys](https://www.selecthub.com/customer-experience-software/genesys-vs-sprinklr/) * [GetFeedback](https://www.selecthub.com/customer-experience-software/sprinklr-vs-getfeedback/) * [Helpshift](https://www.selecthub.com/customer-experience-software/sprinklr-vs-helpshift/) * [Humach](https://www.selecthub.com/customer-experience-software/sprinklr-vs-humach/) * [InMoment](https://www.selecthub.com/customer-experience-software/sprinklr-vs-inmoment/) * [Intouch Insight](https://www.selecthub.com/customer-experience-software/sprinklr-vs-intouch-insight/) * [Jebbit](https://www.selecthub.com/customer-experience-software/sprinklr-vs-jebbit/) * [Local Measure](https://www.selecthub.com/customer-experience-software/sprinklr-vs-local-measure/) * [Movate](https://www.selecthub.com/customer-experience-software/sprinklr-vs-movate/) * [Nextiva](https://www.selecthub.com/customer-experience-software/nextiva-vs-sprinklr/) * [Oracle CX](https://www.selecthub.com/customer-experience-software/sprinklr-vs-oracle-cx/) * [Qualfon](https://www.selecthub.com/customer-experience-software/sprinklr-vs-qualfon/) * [Stratifyd](https://www.selecthub.com/customer-experience-software/sprinklr-vs-stratifyd/) * [Talisma](https://www.selecthub.com/customer-experience-software/sprinklr-vs-talisma/) * [Tenfold](https://www.selecthub.com/customer-experience-software/sprinklr-vs-tenfold/) * [Track.co](https://www.selecthub.com/customer-experience-software/sprinklr-vs-track-co/) * [Uxpressia](https://www.selecthub.com/customer-experience-software/sprinklr-vs-uxpressia/) * [Verint](https://www.selecthub.com/customer-experience-software/sprinklr-vs-verint/) * [Wyng](https://www.selecthub.com/customer-experience-software/sprinklr-vs-wyng/) ## Similar Products Here are the most similar products to Sprinklr. [ Locobuzz ](https://www.selecthub.com/p/customer-experience-software/locobuzz/) [ Voyado ](https://www.selecthub.com/p/customer-experience-software/voyado/) [ Xponent ](https://www.selecthub.com/p/customer-experience-software/csg-xponent/) [ Foundever ](https://www.selecthub.com/p/customer-experience-software/foundever/) [ Goodays ](https://www.selecthub.com/p/customer-experience-software/goodays/) [ CommBox ](https://www.selecthub.com/p/customer-experience-software/commbox/) [ ClearlyRated ](https://www.selecthub.com/p/customer-experience-software/clearlyrated/) [ Intouch Insight ](https://www.selecthub.com/p/customer-experience-software/intouch-insight/) [ Talisma ](https://www.selecthub.com/p/customer-experience-software/talisma/) [ Humach ](https://www.selecthub.com/p/customer-experience-software/humach/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/saumya-anand/) Written by [Saumya Anand](https://www.selecthub.com/author/saumya-anand/) Technical Content Writer Saumya Anand is a Market Analyst and Technical Content Writer at Selecthub. She curates content for fundraising, CPQ and CX. She completed her Master’s in Communication from the University of Hyderabad. When not tapping away at the keyboard, she can be found trying various coffee blends, catching up on TV shows and going through her to-read list. [See Full Bio](https://www.selecthub.com/author/saumya-anand/) [ ](https://www.selecthub.com/author/hsing-tseng/) Edited by [Hsing Tseng](https://www.selecthub.com/author/hsing-tseng/) Content Editor Hsing Tseng is a Content Editor and Senior Market Analyst at SelectHub who writes content on business intelligence software. A Colorado native, she studied Journalism and Asian Studies from the University of Denver and wrote news as a digital producer for FOX31 Denver before traveling abroad for a few years. In her free time, you can find her playing video games, teaching Korean, sipping on sour beers or petting good dogs. [See Full Bio](https://www.selecthub.com/author/hsing-tseng/) Your review has been submitted and should be visible within 24 hours. 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It is particularly well-suited for large enterprises across industries like retail, finance, healthcare, and telecommunications, where maintaining seamless customer interactions is crucial. The platform offers unique benefits such as unified customer insights, robust analytics, and scalable solutions that adapt to complex organizational needs. Key features include advanced sentiment analysis, multi-channel campaign management, and real-time monitoring, which empower businesses to respond swiftly and effectively to customer inquiries and market trends. Users often praise Sprinklr for its powerful integration capabilities and customizable dashboards, which differentiate it from other solutions in the market. Pricing for Sprinklr typically varies based on the scale and specific requirements of the organization. For detailed pricing information tailored to individual needs, it is recommended to contact SelectHub. ", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Saumya Anand", "reviewBody": "How do you sprinkle a little joy into your customers' experience? User reviews from the last year indicate that Sprinklr, a comprehensive customer experience management platform, might just be the tool to achieve that. Users consistently praise Sprinklr for its robust analytics and reporting functionalities, which provide invaluable insights into customer behavior and sentiment. This granular understanding of the customer journey allows businesses to tailor their interactions for maximum impact, a crucial factor in today's competitive landscape. For instance, one user highlighted how Sprinklr's AI-driven sentiment analysis helped them identify a surge in negative feedback related to a specific product feature, enabling them to address the issue proactively and mitigate potential damage to their brand reputation.However, this depth of functionality comes at a cost, both literally and figuratively. Users frequently point out that Sprinklr's pricing can be prohibitive, particularly for smaller businesses with limited budgets. Additionally, the platform's extensive feature set can be overwhelming for new users, often necessitating formal training to unlock its full potential. This steep learning curve can be a significant barrier to entry for some organizations, especially those without dedicated IT resources. Despite these drawbacks, Sprinklr's ability to unify customer interactions across multiple channels, from social media to email to live chat, is a major differentiating factor that resonates strongly with users. This centralized approach streamlines workflows and empowers teams to deliver a consistent and personalized customer experience across all touchpoints.In conclusion, Sprinklr emerges as a powerful ally for large enterprises seeking a comprehensive solution to manage and elevate their customer experience. Its robust analytics, unified platform, and extensive feature set provide unparalleled insights and control over the customer journey. However, its complexity and cost might make it a less suitable option for smaller businesses or those with limited technical expertise. For these organizations, exploring alternative solutions with a shallower learning curve and more budget-friendly pricing models might be a more prudent approach." } }, "image": "https://cdn.selecthub.com/products/4aadd661908b181d059a117f02fbc9ec-d99f5cf944209ed65ffced46c5c48d3d/resources/normal/logo.png?1735630935", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "80", "bestRating": "100", "worstRating": "1", "ratingCount": "879" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "249", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Unified Platform: User reviews highlight Sprinklr's unified platform, which integrates various customer service functions for a seamless workflow." }, { "@type": "ListItem", "position": 2, "name": "Comprehensive Social Media Management: Sprinklr receives praise for its robust social media management capabilities, including social listening, content marketing, and customer feedback management." }, { "@type": "ListItem", "position": 3, "name": "Real-Time Data Insights: User reviews consistently mention Sprinklr's ability to provide real-time data insights through its robust analytics, enabling businesses to optimize customer interactions effectively." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Steep Learning Curve: User reviews frequently mention that Sprinklr can be challenging to learn, especially for new users, due to its extensive features and complex interface." }, { "@type": "ListItem", "position": 2, "name": "Overwhelming Functionality: Some users find the platform's vast array of features overwhelming, making it difficult to navigate and utilize effectively without proper training." }, { "@type": "ListItem", "position": 3, "name": "Limited Content Formats: Sprinklr lacks support for certain content formats, such as Instagram story videos and polls, which can restrict the types of content users can share." } ] }, "applicationCategory": "Customer Experience Software" } ```