[Home](https://www.selecthub.com/) \> [Technology Selection](https://www.selecthub.com/category/technology-selection/) \> [AI Agent Builders](https://www.selecthub.com/c/ai-agent-builder-software/) \> ServiceNow AI Agents Categories: * [AI Agent Builders](https://www.selecthub.com/c/ai-agent-builder-software/) * [Agentic AI Tools](https://www.selecthub.com/c/agentic-ai-tools/) * [AI Agent Orchestration Platforms](https://www.selecthub.com/c/ai-agent-orchestration-platforms/) * [AI Agents](https://www.selecthub.com/c/ai-agent-tools/) * [...](#) ## What Is ServiceNow AI Agents? **Industry Specialties:** IT, Risk and Security, Human Resources, CRM, App Development, Finance and Supply Chain, Customer Service Management, Field Service Management, Sales and Order Management, Financial Services Operations, Healthcare and Life Sciences Service Management, Sale ServiceNow AI Agents is a versatile software suite designed to streamline and manage various tasks through tools like AI agent builder, AI agents, and AI agent orchestration. It’s particularly well-suited for medium to large enterprises across industries such as healthcare, finance, and manufacturing, where automation and efficiency are paramount. One of its standout benefits is the seamless integration of AI-driven processes, which can significantly reduce manual workload and enhance decision-making. Users appreciate its intuitive interface and the ability to customize agents to fit specific business needs, making it a flexible choice compared to other solutions. Features like natural language processing, automated workflows, and intelligent task management set it apart, allowing organizations to automate complex processes with ease. In practice, ServiceNow AI Agents offers a robust and reliable performance, often praised for its scalability and user-friendly experience. While pricing details are typically customized based on the organization’s size and requirements, the investment is generally seen as worthwhile given the substantial improvements in operational efficiency and productivity it delivers. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=AI+Agent+Builders&product%5Fname=ServiceNow%2BAI%2BAgents&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fai-agent-builder-software%2Fservicenow-ai-agents%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F1d332a2954b1ce91e36ee87a34e286b2-cf636436ba7057d6d1f481ebdd6cf3fe%2Fresources%2Fnormal%2Flogo.png%3F1755118476) User Sentiment i ![User satisfaction level icon: great]() Based on 57 reviews: Add your rating: ![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #17 ServiceNow AI Agents is ranked #17 in the AI Agent Builders product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=ai-agent-builder-software&product%5Fslug=servicenow-ai-agents&slug=servicenow-ai-agents&product%5Fname=ServiceNow+AI+Agents&category=AI+Agent+Builders&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fai-agent-builder-software%2Fservicenow-ai-agents%2F) ## ServiceNow AI Agents Pricing Based on our most recent analysis, ServiceNow AI Agents pricing starts at $10,000 (Annually, Quote-Based). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=AI+Agent+Builders&product%5Fname=ServiceNow%2BAI%2BAgents&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fai-agent-builder-software%2Fservicenow-ai-agents%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F1d332a2954b1ce91e36ee87a34e286b2-cf636436ba7057d6d1f481ebdd6cf3fe%2Fresources%2Fnormal%2Flogo.png%3F1755118476&price=5) Price $ $ $ $ $ i Starting From $10,000 Pricing Model Annually, Quote-Based Free Trial No ## Training Resources ServiceNow AI Agents is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for ServiceNow AI Agents: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## ServiceNow AI Agents Benefits and Insights Why use ServiceNow AI Agents? ### Key differentiators & advantages of ServiceNow AI Agents * **Enhanced Efficiency:** ServiceNow AI Agents streamline workflows by automating repetitive tasks, allowing employees to focus on more strategic activities. * **Improved Accuracy:** By leveraging machine learning, AI Agents reduce human error in data processing and decision-making, ensuring more reliable outcomes. * **Scalability:** AI Agents can handle increased workloads without additional resources, making it easier for businesses to scale operations as demand grows. * **Cost Reduction:** Automating routine tasks with AI Agents decreases the need for manual labor, leading to significant cost savings over time. * **Faster Response Times:** AI Agents provide instant responses to queries, enhancing customer satisfaction and reducing wait times. * **Data-Driven Insights:** AI Agents analyze vast amounts of data to uncover trends and insights, aiding in informed decision-making. * **Seamless Integration:** ServiceNow AI Agents integrate smoothly with existing systems, minimizing disruption and maximizing productivity. * **Customizability:** The AI Agent Builder allows businesses to tailor AI solutions to specific needs, ensuring relevance and effectiveness. * **Consistent Service Delivery:** AI Agents ensure uniformity in service delivery, maintaining high standards across all interactions. * **Proactive Problem Solving:** AI Agents can predict potential issues and address them before they escalate, reducing downtime and enhancing reliability. * **Enhanced User Experience:** By providing personalized interactions, AI Agents improve user satisfaction and engagement. * **Resource Optimization:** AI Agent Orchestration allocates resources efficiently, ensuring optimal performance and utilization. * **Continuous Improvement:** AI Agents learn from interactions, continuously improving their performance and adapting to new challenges. * **Reduced Training Needs:** With AI handling routine queries, the need for extensive employee training is minimized, saving time and resources. * **Increased Agility:** Businesses can quickly adapt to market changes with AI Agents, maintaining a competitive edge. ### Industry Expertise ServiceNow AI Agents benefit from specialized expertise in automating and optimizing complex enterprise workflows, particularly within IT service management, customer support, and human resources. Experts in machine learning, process automation, and ServiceNow customization develop tailored AI solutions that enhance operational efficiency and user experiences. This expertise is best suited for medium to large organizations aiming to streamline their operations, improve service delivery, and integrate intelligent automation seamlessly into their existing ServiceNow environments. ## ServiceNow AI Agents Reviews Based on our most recent analysis, ServiceNow AI Agents reviews indicate a 'great' User Satisfaction Rating of 86% based on 57 user reviews from 1 recognized software review sites. ![User satisfaction level icon: great]() 57 reviews 86% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of ServiceNow AI Agents reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **High User Satisfaction:** User reviews average 4.6 out of 5, reflecting strong approval from the user community. * **Automation of Repetitive Tasks:** Effectively automates routine processes, freeing up time for more strategic activities. * **Enhanced User Experience:** Improves interactions and satisfaction by providing responsive and intelligent assistance. * **Simplified AI Agent Management:** The AI Agent Builder streamlines the creation and maintenance of AI agents throughout their lifecycle. * **Real-Time Insights:** Offers tools that deliver up-to-the-minute data for informed decision-making and performance tracking. * **Increased Productivity:** Boosts efficiency by handling tasks promptly, allowing teams to focus on critical objectives. * **Streamlined Workflows:** Integrates seamlessly into existing systems, optimizing processes and reducing bottlenecks. #### Cons * **Customization Limitations:** Users find it difficult to tailor AI Agents to specific business workflows, restricting flexibility. * **Integration Challenges:** Some businesses experience issues integrating AI Agents with legacy systems, causing operational delays. * **High Implementation Costs:** The initial setup and ongoing subscription fees are considered expensive, especially for smaller organizations. * **Steep Learning Curve:** Configuring and managing AI Agents requires significant expertise, leading to longer onboarding times. * **Limited Handling of Complex Requests:** AI Agents may struggle with intricate or non-standard inquiries, necessitating human intervention. #### Researcher's Summary: Feeling overwhelmed by repetitive tasks in customer support? ServiceNow AI Agents might just be your new best friend. Over the past year, users have lauded these AI-driven tools for significantly cutting down manual workloads, allowing agents to concentrate on more complex and rewarding issues. Compared to similar solutions like Zendesk’s Answer Bot or Freshdesk’s Freddy AI, ServiceNow stands out with its comprehensive capabilities, such as generating detailed post-incident reviews and automating ticket summarization. These features not only streamline workflows but also enhance the overall user experience, which is reflected in its impressive 4.6-star rating from 40 reviews. Users appreciate the AI Agent Builder for its flexibility in customizing responses and the AI Agent Orchestration for seamlessly integrating with existing systems. However, some reviewers have noted a learning curve when setting up these tools, suggesting that initial configuration might require more support. Despite this, the differentiating factor of tailored action plans to improve resolution times sets ServiceNow apart, making it a valuable asset for businesses aiming to boost customer satisfaction and operational efficiency. ServiceNow AI Agents are particularly well-suited for medium to large enterprises that handle a high volume of customer interactions and seek to optimize their support processes. The ability to automate mundane tasks while providing intelligent insights empowers support teams to deliver faster and more accurate resolutions. Additionally, organizations looking to enhance their post-incident analysis and continuously improve their service delivery will find these AI agents invaluable. Overall, the positive feedback and robust feature set make ServiceNow AI Agents a compelling choice for businesses striving to elevate their customer support operations. ## Key Features Notable ServiceNow AI Agents features include: * **AI Agent Builder:** A user-friendly interface that allows for the creation and customization of AI agents without requiring extensive coding knowledge. * **Natural Language Processing (NLP):** Enables AI agents to understand and process human language, improving interaction quality and user satisfaction. * **Pre-built Templates:** Offers a variety of templates to accelerate the development of AI agents for common use cases, such as IT service management and customer support. * **Integration Capabilities:** Seamlessly integrates with existing ServiceNow applications and third-party systems, ensuring a cohesive workflow. * **AI Agent Orchestration:** Coordinates multiple AI agents to work together, optimizing task execution and resource allocation. * **Machine Learning Models:** Utilizes advanced machine learning algorithms to continuously improve AI agent performance based on historical data and user interactions. * **Customizable Workflows:** Allows businesses to tailor AI agent workflows to meet specific operational needs and objectives. * **Real-time Analytics:** Provides insights into AI agent performance and user interactions, enabling data-driven decision-making. * **Multi-channel Support:** AI agents can operate across various communication channels, including chat, email, and voice, ensuring consistent user experiences. * **Security and Compliance:** Built with robust security measures to protect sensitive data and ensure compliance with industry regulations. * **Scalability:** Designed to handle increasing workloads and user demands without compromising performance or reliability. * **Continuous Improvement:** Regular updates and enhancements ensure that AI agents remain at the forefront of technological advancements. * **Contextual Understanding:** AI agents can grasp the context of interactions, allowing for more accurate and relevant responses. * **Feedback Loop:** Incorporates user feedback to refine AI agent responses and improve overall effectiveness. * **Task Automation:** Automates routine tasks, freeing up human resources for more complex and strategic activities. ## Head-to-Head Comparison ![ServiceNow AI Agents Software Tool]() vs * [Adept AI](https://www.selecthub.com/ai-agent-builder-software/adept-ai-vs-servicenow-ai-agents/) * [Agent Bricks](https://www.selecthub.com/ai-agent-builder-software/servicenow-ai-agents-vs-agent-bricks/) * [Agentforce](https://www.selecthub.com/ai-agent-builder-software/agentforce-vs-servicenow-ai-agents/) * [AI Foundry](https://www.selecthub.com/ai-agent-builder-software/servicenow-ai-agents-vs-ai-foundry/) * [Aicado](https://www.selecthub.com/ai-agent-builder-software/servicenow-ai-agents-vs-aicado/) * [Beam AI](https://www.selecthub.com/ai-agent-builder-software/beam-ai-vs-servicenow-ai-agents/) * [Botpress](https://www.selecthub.com/ai-agent-builder-software/botpress-vs-servicenow-ai-agents/) * [Bricklayer AI](https://www.selecthub.com/ai-agent-builder-software/servicenow-ai-agents-vs-bricklayer-ai/) * [Copy.ai](https://www.selecthub.com/ai-agent-builder-software/copy-ai-vs-servicenow-ai-agents/) * [Dataiku AI Agents](https://www.selecthub.com/ai-agent-builder-software/servicenow-ai-agents-vs-dataiku-ai-agents/) * [Decagon](https://www.selecthub.com/ai-agent-builder-software/decagon-vs-servicenow-ai-agents/) * [Kore.ai](https://www.selecthub.com/ai-agent-builder-software/kore-ai-vs-servicenow-ai-agents/) * [LangFlow](https://www.selecthub.com/ai-agent-builder-software/langflow-vs-servicenow-ai-agents/) * [Lindy](https://www.selecthub.com/ai-agent-builder-software/lindy-vs-servicenow-ai-agents/) * [Lyzr](https://www.selecthub.com/ai-agent-builder-software/servicenow-ai-agents-vs-lyzr/) * [Microsoft Copilot Studio](https://www.selecthub.com/ai-agent-builder-software/microsoft-copilot-studio-vs-servicenow-ai-agents/) * [MindStudio](https://www.selecthub.com/ai-agent-builder-software/servicenow-ai-agents-vs-mindstudio/) * [Moveworks](https://www.selecthub.com/ai-agent-builder-software/moveworks-vs-servicenow-ai-agents/) * [Relay.app](https://www.selecthub.com/ai-agent-builder-software/servicenow-ai-agents-vs-relay-app/) * [Relevance AI](https://www.selecthub.com/ai-agent-builder-software/relevance-ai-vs-servicenow-ai-agents/) * [SmythOS](https://www.selecthub.com/ai-agent-builder-software/servicenow-ai-agents-vs-smythos-ai/) * [StackAI](https://www.selecthub.com/ai-agent-builder-software/servicenow-ai-agents-vs-stackai/) * [Tars AI](https://www.selecthub.com/ai-agent-builder-software/tars-ai-vs-servicenow-ai-agents/) * [Teneo AI](https://www.selecthub.com/ai-agent-builder-software/servicenow-ai-agents-vs-teneo-ai/) * [Trilex AI](https://www.selecthub.com/ai-agent-builder-software/servicenow-ai-agents-vs-trilex-ai/) * [Vertex AI Agent Builder](https://www.selecthub.com/ai-agent-builder-software/servicenow-ai-agents-vs-vertex-ai-agent-builder/) * [WotNot](https://www.selecthub.com/ai-agent-builder-software/servicenow-ai-agents-vs-wotnot/) * [Writer.com](https://www.selecthub.com/ai-agent-builder-software/writer-com-vs-servicenow-ai-agents/) * [Zapier Agents](https://www.selecthub.com/ai-agent-builder-software/zapier-agents-vs-servicenow-ai-agents/) * [Zep AI](https://www.selecthub.com/ai-agent-builder-software/servicenow-ai-agents-vs-zep-ai/) ## 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Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Technology Selection", "item": "https://www.selecthub.com/category/technology-selection/" }, { "@type": "ListItem", "position": 3, "name": "AI Agent Builders", "item": "https://www.selecthub.com/c/ai-agent-builder-software/" }, { "@type": "ListItem", "position": 4, "name": "ServiceNow AI Agents" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "ServiceNow AI Agents", "description": " ServiceNow AI Agents is a versatile software suite designed to streamline and manage various tasks through tools like AI agent builder, AI agents, and AI agent orchestration. It’s particularly well-suited for medium to large enterprises across industries such as healthcare, finance, and manufacturing, where automation and efficiency are paramount. One of its standout benefits is the seamless integration of AI-driven processes, which can significantly reduce manual workload and enhance decision-making. Users appreciate its intuitive interface and the ability to customize agents to fit specific business needs, making it a flexible choice compared to other solutions. Features like natural language processing, automated workflows, and intelligent task management set it apart, allowing organizations to automate complex processes with ease. In practice, ServiceNow AI Agents offers a robust and reliable performance, often praised for its scalability and user-friendly experience. While pricing details are typically customized based on the organization’s size and requirements, the investment is generally seen as worthwhile given the substantial improvements in operational efficiency and productivity it delivers. ", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Ishani Vats", "reviewBody": "Feeling overwhelmed by repetitive tasks in customer support? ServiceNow AI Agents might just be your new best friend. Over the past year, users have lauded these AI-driven tools for significantly cutting down manual workloads, allowing agents to concentrate on more complex and rewarding issues. Compared to similar solutions like Zendesk’s Answer Bot or Freshdesk’s Freddy AI, ServiceNow stands out with its comprehensive capabilities, such as generating detailed post-incident reviews and automating ticket summarization. These features not only streamline workflows but also enhance the overall user experience, which is reflected in its impressive 4.6-star rating from 40 reviews. Users appreciate the AI Agent Builder for its flexibility in customizing responses and the AI Agent Orchestration for seamlessly integrating with existing systems. However, some reviewers have noted a learning curve when setting up these tools, suggesting that initial configuration might require more support. Despite this, the differentiating factor of tailored action plans to improve resolution times sets ServiceNow apart, making it a valuable asset for businesses aiming to boost customer satisfaction and operational efficiency. ServiceNow AI Agents are particularly well-suited for medium to large enterprises that handle a high volume of customer interactions and seek to optimize their support processes. The ability to automate mundane tasks while providing intelligent insights empowers support teams to deliver faster and more accurate resolutions. Additionally, organizations looking to enhance their post-incident analysis and continuously improve their service delivery will find these AI agents invaluable. Overall, the positive feedback and robust feature set make ServiceNow AI Agents a compelling choice for businesses striving to elevate their customer support operations." } }, "image": "https://cdn.selecthub.com/products/1d332a2954b1ce91e36ee87a34e286b2-cf636436ba7057d6d1f481ebdd6cf3fe/resources/normal/logo.png?1755118476", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "86", "bestRating": "100", "worstRating": "1", "ratingCount": "57" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "10000", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "High User Satisfaction: User reviews average 4.6 out of 5, reflecting strong approval from the user community." }, { "@type": "ListItem", "position": 2, "name": "Automation of Repetitive Tasks: Effectively automates routine processes, freeing up time for more strategic activities." }, { "@type": "ListItem", "position": 3, "name": "Enhanced User Experience: Improves interactions and satisfaction by providing responsive and intelligent assistance." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Customization Limitations: Users find it difficult to tailor AI Agents to specific business workflows, restricting flexibility." }, { "@type": "ListItem", "position": 2, "name": "Integration Challenges: Some businesses experience issues integrating AI Agents with legacy systems, causing operational delays." }, { "@type": "ListItem", "position": 3, "name": "High Implementation Costs: The initial setup and ongoing subscription fees are considered expensive, especially for smaller organizations." } ] }, "applicationCategory": "AI Agent Builders" } ```