Benefits and Insights

Why use V-Person?

Key differentiators & advantages of V-Person

  • Natural Language
    Customers get the sensation of communicating with a “real" person who can hold entire conversations with an accuracy of over 90%. Using powerful Natural Language Processing, our V-Person technology is able to understand the intent of the question, ask further questions if required, and then return the right answer to the customer.

  • Personalised Support
    Logged-in customers can receive personalised information in answer to their questions such as “What is my account balance?” or “What are my outstanding orders?”

  • Faster Response
    Improve contact centre performance and customer experience by delivering the right information to each agent at the right time.

  • Lower Costs
    Streamline operations through social, mobile and web channels while increasing call avoidance by up to 50%.

  • Centralised Knowledge Management
    Deployed from V-Portal™, an integrated multi-channel knowledge management platform designed to help you streamline and tailor your customer and agent communications to lower the cost per contact.

  • Robust Analytics
    Gain valuable insights into customer behavior, interaction and satisfaction that is unavailable with traditional web analytics and use this to improve your content in real time

  • Fast Turnaround
    Get up and running in less than three months so you can realise the benefits of improved customer experience and operational efficiency as soon as possible.
Your review has been submitted
and should be visible within 24 hours.

Your review

Rate the product

Company Details

mandatory fields