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Benefits and Insights

Why use V-Person?

Key differentiators & advantages of V-Person

  • Natural Language
    Customers get the sensation of communicating with a “real" person who can hold entire conversations with an accuracy of over 90%. Using powerful Natural Language Processing, our V-Person technology is able to understand the intent of the question, ask further questions if required, and then return the right answer to the customer.

  • Personalised Support
    Logged-in customers can receive personalised information in answer to their questions such as “What is my account balance?” or “What are my outstanding orders?”

  • Faster Response
    Improve contact centre performance and customer experience by delivering the right information to each agent at the right time.

  • Lower Costs
    Streamline operations through social, mobile and web channels while increasing call avoidance by up to 50%.

  • Centralised Knowledge Management
    Deployed from V-Portal™, an integrated multi-channel knowledge management platform designed to help you streamline and tailor your customer and agent communications to lower the cost per contact.

  • Robust Analytics
    Gain valuable insights into customer behavior, interaction and satisfaction that is unavailable with traditional web analytics and use this to improve your content in real time

  • Fast Turnaround
    Get up and running in less than three months so you can realise the benefits of improved customer experience and operational efficiency as soon as possible.
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