At the heart of our voice of the customer (VoC) software lies our Maturity Model, which provides clients with an acknowledged best-in-class methodlogy to implement their customer experience program.Our methodology guides clients through four progressive stages enabling them to 'Engage' with their customers, 'Manage' their feedback, analyse in real-time and use their customer insight drive the right 'Improvements' in their business and ensure they 'Learn' from the experience and enable the business to capitalise on sales opportuntities.
Collect customer feedback from any channel in any language
Engage: enables you to effectively listen and understand your customers
Manage: Driving the right actions to increase satisfaction
Learn: Create best practice procedures to help future issue resolution
Improve: Use feedback to create lasting change
Business Improvement Projects (BIP): see the whole picture
KPI management: incentivise employees to focus on customer loyalty