It is imperative that SmartMax, as a company, be fair and provide great value to our clients. This mindset and commitment is the reason SmartMax has been in business for over two decades. Our premiere Live Chat and Monitoring solution, SightMax, has taken center stage with stellar client retention and 100% polled, positive feedback. We are doing something right! Read on to find out how our Live Chat and Monitoring solution, SightMax, can help you deliver first-class customer service, prosper and succeed.
- REALTIME CHAT & MONITORING - Imagine your sales and support professionals delivering immediate responses to your customers questions in real-time. Great customer service turns traffic into profits and customer loyalty.
- PEEK MESSAGING - Peek Messaging displays characters, real-time as they are typed. This conversation “peek”, allows operators to prepare answers AS visitors type, saving precious seconds, and improving response times.
- SKYPE CLICK TO CALL - Need to speak (voice) with a customer? Our Skype Click-to-Call instantly connects you to your visitor. Skype Click-to-Call is available in all editions of SightMax.
- GOOGLE TRANSLATION - On-the-Fly language translation “Powered by Google” enables operators to chat in their native language with visitors that are chatting in a completely different language. SightMax acts as the middle-man and does all the translation. 52 languages currently supported.
- NSIGHT REPORTING ENGINE - Our realtime reporting allows operators instant access reporting graphs, customizable data grids allowing you to “massage” reporting data exactly how you want to see it; it’s the only realtime reporting engine in the industry.
- TWITTER/FACEBOOK INTEGRATION - The first live chat product that’s “Social Media” enabled. This full integration allows you to write “posts” or “tweet” directly from your Operator Console or, answer questions received on your Facebook “wall” or through your Twitter account. Being “social” was never so easy.
- WORD FILTERING - Capable of much more than guarding against foul language, this filter scans chats for sensitive information, and blocks the information from being displayed or saved in the database. Protect your visitors, your company and the sensitive information that you hold!
- CAMPAIGN CONVERSION TRACKING - Track campaign URLs – like your Google Adwords or, create Chat campaigns, where visitors are “pushed” to a URL during a chat. Monitor campaigns facets like; cost-per-click, duration, and much more.