With so many online shopping options, customers can afford to be picky about where they shop. If they can't find the answers they need, it's easy for them to visit a competitor's site. Live chat software is quickly becoming the preferred communication channel for Web customers, and Chat Spaces provides your customers with an immediate connection to your agents.A component of Spaces by Moxie, Service Chat Spaces is the cost-effective way to instantly serve customers through an increasingly popular communication channel.Service Chat Spaces gives your agents the tools to provide excellent support, increase your sales, reduce your costs, monitor your Web site, and get to know your customer base—providing an exceptional customer experience. Customers are satisfied because they receive personalized help at the point of need without having to pick up the phone and wait in a queue for the next available agent. Improved agent productivity, powerful reporting tools, and proactive chat capabilities are some of the benefits that make Moxie’s Service Chat Spaces one of the strongest contact center chat applications.
Improve Sales Performance:Proactively engage customers with rules-based chat invitations. Robust reporting tools show Chat ROI in one click.Provide an Exceptional Customer Experience:Help customers at the point of need using form completion assistance and co-browsing functionality.Increase Agent Productivity:Agents become an extension of your sales force by pushing up- and cross-sell opportunities. Protect Customer Data:Enhanced security features overwrite sensitive customer information (for example, credit card and social security numbers) from all chat transcripts. Support PCI compliance using chat transcript masking.Consistent Interaction: Ensure consistent, branded communication through knowledge integration and canned responses.Intelligent Agent Interface:Support multiple simultaneous chats per agent; direct chat sessions to the appropriate agent with intelligent routing rules.