Satmetrix NPS® Go+ provides the fastest path to Net Promoter program value for companies of all sizes. With its built-in templates and proven best–practices you’ll engage customers more powerfully and understand how to improve your Net Promoter Score – and your customer experience. It’s the platform you need to help make your business and everyone in it more customer-focused. Utilize best-practice question libraries, proven survey design, and time-tested email communication processes to get your program off the ground right away, knowing your customers’ feedback will be actionable across your business. Easy-to-use administrative tools make managing your Net Promoter program a breeze. NPS Go+ is fast, powerful, and complete – everything you need to make Net Promoter effective in your business.
- Recover Detractors and at-risk customers and improve customer responsiveness with real-time alerts. Our unique integration with Microsoft Outlook and simple process support for closed-loop follow up get action items to the right person for timely intervention and fast closure.
- Mobilize Promoters to generate positive Word of Mouth and referrals using social media as well as traditional marketing methods. Promoters are prompted to share their recommendations and your offers and promotions through popular social media applications. It’s like creating a digital army!
- Word clouds let you view and compare topics within qualitative data, bringing a visual context to customer sentiment. Combined with powerful search and comment categorization and other Text Analytics features, you can see key themes and tag important sentiment for follow up and fast action.
- Foster customer passion and empower your team at every level for maximum results with Role-based Action Reporting. Managers have centralized access to key, actionable information with Business View. Key accounts can be managed more effectively with Performance Scorecards, providing a single view of account health and risks that drives action. Interactive charts and dashboards drive actionable insights, and you can engage the front line with automated “push” reports through unique Microsoft Powerpoint integration.
- Extend your reach with mobile platform support – your customers can respond to surveys from smartphones and tablets (iPhone, iPad, Android, and Blackberry). Surveys can be configured in most languages, including right-to-left languages like Hebrew and Arabic.