Benefits and Insights

Why use Sales Chat Spaces™?

Key differentiators & advantages of Sales Chat Spaces™

Improve Sales Performance:Proactively engage customers with rules-based chat invitations. Robust reporting tools show Chat ROI in one click.Provide an Exceptional Customer Experience:Help customers at the point of need using form completion assistance and co-browsing functionality.Increase Agent Productivity:Agents become an extension of your sales force by pushing up- and cross-sell opportunities.Protect Customer Data:Enhanced security features overwrite sensitive customer information (for example, credit card and social security numbers) from all chat transcripts. Support PCI compliance using chat transcript masking.Consistent Interaction:Ensure consistent, branded communication through knowledge integration and canned responses.Intelligent Agent Interface:Support multiple simultaneous chats per agent; direct chat sessions to the appropriate agent with intelligent routing rules.
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