RepairCenter™ Customer Experience Management (CEM) delivers fast, accurate and impartial customer satisfaction results. With this powerful tool you can quickly use customer satisfaction indexing (CSI) data to proactively solve problems, capitalize on strengths and demonstrate a commitment to customer service excellence.
Improve customer communications. Understand, meet and exceed customer expectations
Increase customer loyalty and profitability. Gain repeat business and referrals that lead to business growth
Identify areas of improvement. Use what you learn to motivate employees and achieve performance goals
Enhance business relationships. Document customer satisfaction and improve shop-insurance company interactions