Benefits and Insights

Why use Plum IVR systems?

Key differentiators & advantages of Plum IVR systems

  • All Plum IVR Systems are built on reliable carrier-grade servers, optionally configured with spare drives, spare fans, and spare power supplies. And because we use Dialogic boards, we can reliably interconnect with carrier or private branch exchange (PBX) switches anywhere in the world using a number of telephony interfaces and protocols.
  • Plum IVR Server deployments enable limitless scalability: from four ports to thousands.
  • For critical applications, Plum Voice offers responsive engineering support 24-hours a day. You'll never be transferred to a distant call-center full of reps reading from a script; you start getting the technical support you need from the moment a support engineer answers your call.
  • Plum IVR Servers are built on our VoiceXML 2.0-certified and 2.1-compliant platform, and delivered with your choice of speech-synthesis and speech recognition engines several different languages. With our flexible IVR server options, you choose the configuration you need to power your IVR application.
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