What is PeriscopeCX?
PeriscopeCX is PeriscopeIQ’s Voice of the Customer (VOC) solution. It provides you with visual and quantitative metrics available on web portals and insights that specifically show how to align strategy to customer needs, in a way that impacts your bottom line.Our Voice of the Customer solutions are guided by several key principles:- The customer experience is the single most important factor in customer satisfaction and loyalty- Customer feedback studies must be detailed, reliable and accurate- Customer intelligence metrics must be benchmarked and tracked over time to be meaningful- These studies must highlight specific and actionable issues that impact customer satisfaction- They must go beyond metrics to diagnostic and creative conversations by doing key driver analysis and linking these to action plans and business outcomes- Text analytic mining for rich open ended insights- Social media integration- Integration with other company data
Benefits and Insights
Why use PeriscopeCX?
Key differentiators & advantages of PeriscopeCX
- Identify opportunities and gaps for improvement
- Build a customer-centric culture
- Link customer satisfaction with increasing revenues
- Win back lost customers
- Increase new customer acquisition
- Develop brand advocates
- Receive immediate alerts for quick response and resolution
- Facilitate collaboration and sharing of best practices
- Easily identify improvement opportunities